InDesign 2021 crashes on launch - Windows

Community Beginner ,
Mar 29, 2021 Mar 29, 2021

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I'm using the Windows 10 Home and can't run the InDesign. It crashes every time when I tried so. 

I've just spent more that 2h chatthing with support guy who didn't help even a bit. I also tried to clean the fonts cache, unistall the app, remove preferences and it stil doesn't work.

2021-03-29 10_48_52-com.adobe.AdobeSplashKit.TextWindowClass.png

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Community Beginner ,
Mar 29, 2021 Mar 29, 2021

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I'm using the version 16.1. I've also tried to install an older version, but that didn't work as well. Bellow is the crash report.

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.6.0" clientVersion="4.6.0" applicationName="Adobe InDesign(64 bit)" applicationVersion="16010" build="16.0.1.109" source="Windows-Client" crashType="n/a">
<time year="2021" month="3" day="29" hour="13" minute="13" second="37" timeoffset="60" timezone="Central Europe Daylight Time"/>
<user guid="339f086f-99a2-402e-b5a2-f5f86a476ad9"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="18363" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="15741" machine="AMD Ryzen 7 4800H with Radeon Graphics" model="AMD64 Family 23 Model 96 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="2895 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1650 Ti" description="NVIDIA GeForce GTX 1650 Ti" driverDate="20201019000000.000000-000" driverVersion="27.21.14.5256" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1F95&#38;SUBSYS_3A3E17AA&#38;REV_A1&#92;4&#38;1EAB608C&#38;0&#38;0009" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="512 MB" caption="AMD Radeon(TM) Graphics" description="AMD Radeon(TM) Graphics" driverDate="20200929000000.000000-000" driverVersion="27.20.11028.5001" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_1636&#38;SUBSYS_3A3E17AA&#38;REV_C6&#92;4&#38;1185D5E4&#38;0&#38;0041" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF6D1CA03E">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFF6D1CA03E" symbolname="GetPlugIn"/>
<stackStatement index="1" address="0x00007FFF6D1C4888" symbolname="GetPlugIn"/>
<stackStatement index="2" address="0x00007FFF6D4DDED0" symbolname="unknown"/>
<stackStatement index="3" address="0x00007FFF6D4DE65F" symbolname="unknown"/>
<stackStatement index="4" address="0x00007FF7C2914E1D" symbolname="WCrashHandler::operator="/>
<stackStatement index="5" address="0x00007FF7C29156F2" symbolname="WCrashHandler::operator="/>
<stackStatement index="6" address="0x00007FFFD0227C24" symbolname="BaseThreadInitThunk"/>
<stackStatement index="7" address="0x00007FFFD214D721" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x00000060646FF3B0"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x00000060646FF2C0"/>
<register name="RBP" value="0x00000060646FF3F9"/>
<register name="RIP" value="0x00007FFF6D1CA03E"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

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New Here ,
Mar 29, 2021 Mar 29, 2021

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Hi Community,

 

deinstallation worked for me for about 3-4 hours, then it got back to crashing on launch. 

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New Here ,
Apr 28, 2021 Apr 28, 2021

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I am also having this issue. Ive tried uninstalling and reinstalling but still unable to launch properly. it just freezes.

The only thing i can see is that i have an error code 184 in creative cloud but that just says to close and relaunch. 

If anyone can help i would be hihgly grateful.

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New Here ,
5 hours ago 5 hours ago

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I had the same problem used Adobe Clear Tool, erased everything in appdata folders and win registry and that didn't help. I even went far in creating new Windows account so I can run it. It worked for me, but only for a day, now I can't run it again. Please, is there a solution for this? Is it a registry problem or what? Every other adobe app is working fine.

 

 

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