InDesign 6 is crashing when attempting to open a particular document. All others are opening OK.

Report · Feb 14, 2013

I am using a Mac (10.7.4 OS) and had just placed an image and saved. Now I can not open the doc in InD 6. Any ideas other than starting over?

Report · Oct 17, 2016

The blind export script is javascript, which works the same on Mac or Windows.

Report · Oct 17, 2016

Thanks. If InDesign is crashing every time I execute the script, should I assume it is because the file is too damaged?

Even though it crashes, I see that the script HAS created the .idml file, but it is only a few bytes and the file will not open. My mac gives me an error report as follows:

Process: Adobe InDesign CC 2015 [21770]

Path: /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

Identifier: com.adobe.InDesign

Version: 11.2.0.99 (11200)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe InDesign CC 2015 [21770]

User ID: 503

Date/Time: 2016-10-17 21:19:48.240 -0700

OS Version: Mac OS X 10.11.1 (15B42)

Report Version: 11

Anonymous UUID: 03E1F507-BC9A-4C55-D2BA-AA95786DD691

Sleep/Wake UUID: 19AFC444-3AAF-457C-A842-E1E5303CA0BA

Time Awake Since Boot: 25000 seconds

Time Since Wake: 2300 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

VM Regions Near 0:

-->

__TEXT 000000010247d000-0000000102482000 [ 20K] r-x/rwx SM=COW /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

Global Trace Buffer (reverse chronological seconds):

55.864047 CFNetwork 0x00007fff9a07d163 TCP Conn 0x7f902c4b84d0 SSL Handshake DONE

56.355789 CFNetwork 0x00007fff9a07d03f TCP Conn 0x7f902c4b84d0 starting SSL negotiation

56.356067 CFNetwork 0x00007fff9a07ba0f TCP Conn 0x7f902c4b84d0 complete. fd: 39, err: 0

56.356447 CFNetwork 0x00007fff9a10a1ad TCP Conn 0x7f902c4b84d0 event 1. err: 0

56.544061 CFNetwork 0x00007fff9a07acdf TCP Conn 0x7f902c4b84d0 started

56.574095 CFNetwork 0x00007fff9a03e89e Creating default cookie storage with process/bundle identifier

56.574095 CFNetwork 0x00007fff9a03e836 Faulting in CFHTTPCookieStorage singleton

56.574095 CFNetwork 0x00007fff9a03e6c5 Faulting in NSHTTPCookieStorage singleton

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 PublicLib.dylib 0x00000001039e28c2 WideString::Append(WideString const&) + 18

1 com.adobe.InDesign.Text 0x000000011919778f 0x118daa000 + 4118415

2 com.adobe.InDesign.Text 0x000000011919a30e 0x118daa000 + 4129550

3 com.adobe.InDesign.Text 0x00000001190bd531 0x118daa000 + 3224881

4 com.adobe.InDesign.Text 0x00000001190bc6a0 0x118daa000 + 3221152

5 PublicLib.dylib 0x00000001039bc942 CScriptProvider::AccessPropertyOnObjects(IDType<ScriptID_tag>, IScriptRequestData*, adobe::version_1::vector<InterfacePtr<IScript>, adobe::version_1::capture_allocator<InterfacePtr<IScript> > > const&) + 514

6 com.adobe.InDesign.Scripting 0x0000000117f70847 0x117f44000 + 182343

7 com.adobe.InDesign.Scripting 0x0000000117f6d694 0x117f44000 + 169620

8 com.adobe.InDesign.Scripting 0x0000000117f6dd0a 0x117f44000 + 171274

9 com.adobe.InDesign.INXCore 0x000000011434ff5e 0x114337000 + 102238

10 PublicLib.dylib 0x0000000103b2d91d CScriptDOMElement::FetchValue(IDType<ScriptID_tag>, DOMAttributeValue&) + 93

11 PublicLib.dylib 0x0000000103b2d708 CScriptDOMElement::GetAttribute(IDType<ScriptID_tag>, DOMAttributeValue&) + 440

12 PublicLib.dylib 0x00000001039732e3 0x103881000 + 991971

13 PublicLib.dylib 0x000000010395daa7 CTextScriptDOMElement::HandleContent(IDOMElement*, IterText&, IterPara&, int&, int&) + 839

14 PublicLib.dylib 0x000000010395a462 CTextScriptDOMElement::CollectTextChildren() + 4610

15 PublicLib.dylib 0x000000010395897b CTextScriptDOMElement::CollectExpandedChildElements(K2Vector<InterfacePtr<IDOMElement>, K2Allocator<InterfacePtr<IDOMElement> > >&) + 379

16 PublicLib.dylib 0x0000000103b2ec5c CScriptDOMElement::GetChildElements(K2Vector<InterfacePtr<IDOMElement>, K2Allocator<InterfacePtr<IDOMElement> > >&) + 60

17 com.adobe.InDesign.INXCore 0x0000000114380d1f 0x114337000 + 302367

18 com.adobe.InDesign.INXCore 0x0000000114394b14 0x114337000 + 383764

19 com.adobe.InDesign.INXCore 0x0000000114390917 0x114337000 + 366871

20 com.adobe.InDesign.INXCore 0x0000000114394b8c 0x114337000 + 383884

21 com.adobe.InDesign.INXCore 0x0000000114393dd5 0x114337000 + 380373

22 com.adobe.InDesign.INXCore 0x000000011438d61e 0x114337000 + 353822

23 com.adobe.InDesign.INXCore 0x000000011438d101 0x114337000 + 352513

24 com.adobe.InDesign.SaveBack 0x000000010d55248a 0x10d548000 + 42122

25 com.adobe.InDesign.SaveBack 0x000000010d55081c 0x10d548000 + 34844

26 com.adobe.InDesign.SaveBack 0x000000010d550469 0x10d548000 + 33897

27 com.adobe.InDesign.SaveBack 0x000000010d550365 0x10d548000 + 33637

28 PublicLib.dylib 0x00000001038ccdd1 CExportProvider::ExportToFile(IDFile const&, IDocument*, IPMUnknown*, PMString const&, K2::UIFlags) + 321

29 com.adobe.InDesign.Document Framework 0x00000001129542d4 0x11281a000 + 1286868

30 com.adobe.InDesign.Document Framework 0x0000000112952dd5 0x11281a000 + 1281493

31 PublicLib.dylib 0x00000001039bc488 CScriptProvider::HandleMethodOnObjects(IDType<ScriptID_tag>, IScriptRequestData*, adobe::version_1::vector<InterfacePtr<IScript>, adobe::version_1::capture_allocator<InterfacePtr<IScript> > > const&) + 504

32 com.adobe.InDesign.Scripting 0x0000000117f6e5c2 0x117f44000 + 173506

33 com.adobe.InDesign.Scripting 0x0000000117f6ba56 0x117f44000 + 162390

34 com.adobe.InDesign.Scripting 0x0000000117f6c030 0x117f44000 + 163888

35 com.adobe.InDesign.Support for JavaScript 0x0000000118476dbb 0x11846c000 + 44475

36 com.adobe.AdobeExtendScript 0x0000000111cc3d65 ScScript::ValidateData::test_3() + 27877

37 com.adobe.AdobeExtendScript 0x0000000111c503ab ScScript::FileDisp::createFile(ScCore::Variant&, ScCore::String const&) + 23611

38 com.adobe.AdobeExtendScript 0x0000000111c594ac ScScript::FileDisp::createFile(ScCore::Variant&, ScCore::String const&) + 60732

39 com.adobe.AdobeExtendScript 0x0000000111c53e3b ScScript::FileDisp::createFile(ScCore::Variant&, ScCore::String const&) + 38603

40 com.adobe.AdobeExtendScript 0x0000000111c594ac ScScript::FileDisp::createFile(ScCore::Variant&, ScCore::String const&) + 60732

41 com.adobe.AdobeExtendScript 0x0000000111c52df7 ScScript::FileDisp::createFile(ScCore::Variant&, ScCore::String const&) + 34439

42 com.adobe.AdobeExtendScript 0x0000000111c81e46 ScScript::ScopeNode::dump(ScScript::Engine&, int) + 65094

43 com.adobe.AdobeExtendScript 0x0000000111c6c44f ScScript::FileDisp::createFile(ScCore::Variant&, ScCore::String const&) + 138463

44 com.adobe.AdobeExtendScript 0x0000000111ca5e0e ScScript::InitTerm::atExit(void (*)()) + 52414

45 com.adobe.AdobeExtendScript 0x0000000111ca7f74 ScScript::InitTerm::atExit(void (*)()) + 60964

46 com.adobe.AdobeExtendScript 0x0000000111ca7d00 ScScript::InitTerm::atExit(void (*)()) + 60336

47 com.adobe.InDesign.Support for JavaScript 0x000000011847b560 0x11846c000 + 62816

48 com.adobe.InDesign.Support for JavaScript 0x000000011847aee2 0x11846c000 + 61154

49 com.adobe.InDesign.Support for JavaScript 0x000000011847a239 0x11846c000 + 57913

50 com.adobe.InDesign.Scripts Panel 0x000000010f74e341 0x10f74c000 + 9025

51 com.adobe.InDesign.Scripts Panel 0x000000010f74dee6 0x10f74c000 + 7910

52 DV_WidgetBinLib.dylib 0x00000001024dd912 DVEventHandler::DVPointerEvent(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&, bool&) + 306

53 DV_WidgetBinLib.dylib 0x00000001024c6c03 DVHostedWidgetView::PrivateImpl::PointerEventCallback(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&, bool&) + 83

54 DV_WidgetBinLib.dylib 0x00000001024cb5a3 0x1024b8000 + 79267

55 com.adobe.dvaui.framework 0x00000001031a1b12 dvaui::ui::UI_Node::UI_DispatchCustomPointerEventToNode(dvaui::ui::UI_Node*, boost::intrusive_ptr<dvaui::ui::UI_Node>, dvaui::ui::PointerEvent const&, bool&) + 146

56 com.adobe.dvaui.framework 0x00000001031a1816 dvaui::ui::UI_Node::UI_DispatchPointerEventToLeaf(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&) + 166

57 com.adobe.dvaui.framework 0x00000001031a1378 dvaui::ui::UI_Node::DispatchPointerEvent::operator()(dvaui::ui::UI_Node*, dvaui::ui::UI_Node*, dvacore::geom::PointT<float> const&) const + 136

58 com.adobe.dvaui.framework 0x00000001031a9a06 std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 182

59 com.adobe.dvaui.framework 0x00000001031a99ea std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154

60 com.adobe.dvaui.framework 0x00000001031a99ea std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154

61 com.adobe.dvaui.framework 0x00000001031a99ea std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154

62 com.adobe.dvaui.framework 0x00000001031a99ea std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154

63 com.adobe.dvaui.framework 0x00000001031a99ea std::pair<bool, dvaui::ui::UI_Node*> dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeafT<dvaui::ui::UI_Node::DispatchPointerEvent>(dvaui::ui::UI_Node::DispatchPointerEvent&, dvacore::geom::PointT<float> const&, bool) + 154

64 com.adobe.dvaui.framework 0x00000001031a08ef dvaui::ui::UI_Node::UI_DispatchPointerEventTowardsLeaf(dvaui::ui::PointerEvent const&, bool) + 63

65 com.adobe.dvaui.framework 0x00000001031a0058 dvaui::ui::UI_Node::UI_DispatchPointerEventToTarget(dvaui::ui::UI_Node*, dvaui::ui::PointerEvent const&, bool) + 360

66 com.adobe.dvaui.framework 0x000000010319fe42 dvaui::ui::UI_Node::UI_DispatchPointerEvent(dvaui::ui::PointerEvent const&, bool) + 66

67 com.adobe.dvaui.framework 0x0000000103224720 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 608

68 com.adobe.dvaui.framework 0x00000001032242ae dvaui::ui::OS_View::UI_DispatchPlatformMouseClickEvent(dvaui::ui::OS_Event const&) + 606

69 com.adobe.dvaui.framework 0x0000000103222629 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 121

70 com.adobe.dvaui.framework 0x0000000103222586 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22

71 com.adobe.dvaui.framework 0x0000000103223d55 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 69

72 com.adobe.dvacore.framework 0x0000000102b51ebc int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

73 com.adobe.InDesign.Application UI 0x00000001118fbf02 0x11177b000 + 1576706

74 com.adobe.dvacore.framework 0x0000000102b52010 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::function0<void>, bool*) + 144

75 com.adobe.dvacore.framework 0x0000000102b53505 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 165

76 com.adobe.dvaui.framework 0x000000010322ef9a dvaui::ui::OS_NodeTimerData::RemoveTimer() + 28634

77 com.apple.AppKit 0x00007fff8cbe742d -[NSWindow _handleMouseDownEvent:isDelayedEvent:] + 6322

78 com.apple.AppKit 0x00007fff8cbe8411 -[NSWindow _reallySendEvent:isDelayedEvent:] + 212

79 com.apple.AppKit 0x00007fff8c62db8d -[NSWindow sendEvent:] + 517

80 com.adobe.owl 0x000000010299b14d 0x102960000 + 241997

81 com.apple.AppKit 0x00007fff8c5adb27 -[NSApplication sendEvent:] + 2540

82 com.adobe.dvaui.framework 0x000000010322839b dvaui::ui::OS_NodeTimerData::RemoveTimer() + 987

83 com.adobe.exo.framework 0x0000000104f0197a exo::app::OS_AppBase::SetResetMenuShortcutsOnClose(bool) + 842

84 DV_WidgetBinLib.dylib 0x000000010255cbf5 0x1024b8000 + 674805

85 com.adobe.InDesign.Application UI 0x0000000111906ace 0x11177b000 + 1620686

86 com.apple.AppKit 0x00007fff8c414d9a -[NSApplication run] + 796

87 com.adobe.exo.framework 0x0000000104f013a8 exo::app::OS_AppBase::RunEventLoop() + 56

88 com.adobe.InDesign.AppFramework 0x00000001116a1ad3 0x111550000 + 1383123

89 com.adobe.InDesign.AppFramework 0x00000001116a088e 0x111550000 + 1378446

90 com.adobe.InDesign 0x000000010247e68d main + 285

91 libdyld.dylib 0x00007fff98e7e5ad start + 1

[crash report trimmed by moderator]

Report · Oct 18, 2016

Crash reports make it hard for users to navigate the forum. In future, please post long reports on pastebin.com and provide a link.

That aside, there appears to be some sort of text-related problem, but what it is, specifically -- bad font, corrupt frame, or something else entirely -- is not clear. The report does indicate, though, that you are using version 11.2 so you can try updating to 11.4, but I suspect it won't solve the problem.

Report · Mar 15, 2017

Hi Peter, I am having a similar issue with corrupt text any ideas?

Report · Mar 16, 2017

Ashley, can you describe the problem with greater detail?

Mike Witherell

Report · Mar 16, 2017

Hi Michael, of course!

It is just one file I am having issues with. Other files are opening without issue. The file opens for 5-10 seconds and then InDesign quits. You can see the report here: Ashley, Corrupt InDesign file - Pastebin.com

I've tried changing the name of the file, moving the links folder so it isn't linking to anything and nothing is working. I was able to get it opened for slightly longer on a different computer and there was a missing font issue, not sure that that could be causing the problem?

Thanks for your help!!

Report · Mar 16, 2017

Ashley, you might try some of these 30+ ideas in a new guide I compiled:

Adobe InDesign CC 2017 Troubleshooting How-to Guide

Mike Witherell

Adobe Community

InDesign 6 is crashing when attempting to open a particular document. All others are opening OK.