InDesign crashes at startup

[Heemin]

Hi there,

since installing OSX lion my InDesign 5.5 crashes at startup. I tried renewing permissions, but that dind't work.

Maybe someone here knows, how to fix this.

http://pastebin.com/aKWJJsJ9

Thanks for your help!

[Peter Spier]

If Help > Updates.. does not work, download and install the path manually from Adobe - InDesign : For Macintosh : Adobe InDesign CS6 8.0.2 update - All Languages

[monkeyboog]

CS5 InDesign crashing on new MacBook Pro running El Capitan. I've tried running on a new admin account on the same system and it works. When I follow the steps to trash perfs, and copy over from working account, it still crashes. Here is the error log. Any help is greatly appreciated!

CS5 InDesign Crash Log - Pastebin.com

[BobLevine]

CS5 is not and never will be supported under El Capitan.

That said, the one thing that seems to help is turning off auto hide menu bars in the general preferences.

[monkeyboog]

Illustrator and Photoshop for CS5 work just fine under my account. InDesign will work under a new admin account. All on El Capitan.

[jessiem81703242]

Re: InDesign crashes at startup

BobLevine

CS5 is not and never will be supported under El Capitan.

That said, the one thing that seems to help is turning off auto hide menu bars in the general preferences.

This helped for me thanks!

[jonnaemilia]

I just had the same problem with Creative Cloud InDesign – it just wouldn't open. It kept on crashing. But this "turning off auto hide menu bars" really did the trick for me too. Thank you for the tip!

[tonygamino]

why does that work? It's so random??? Happy that my InDesign works now but geez, come on Adobe!

[BobLevine]

What makes you think it's Adobe's problem? It might well be, but that is a new O/S setting and you'd think Apple would have tested it against high end applications.

[nalf]

Was sitting here for a good 2 hours trying to figure out why InDesign CS5 suddenly crashed upon launching on El Capitan. Worked previously so I was quite confused.

Turned off the 'auto-hide menu bars' option in system preferences and bam, it works again!

[w_otto]

This was the SOLUTION for me as well !!

(Searched several forms for hours)

[A-maya]

That seriously helped! I'm astonished by this, for I have tried everything to make it work again (InDesign kept shutting down, tried new admin, that worked for only a week).

So just one simple change in preferences and it worked again. Thank you so much!

[Heemin]

almost forgot, i dont use suitcase...

[John Hawkinson · Accepted solution]

Java is up and running. Uninstalled/reinstalled ID twice. Other user accounts work without any problems. It s really strange...

OK, the information that other user accounts work means it really cannot be an installation problem. So reinstalling won't help and Java isn't related to the problem., etc., etc.

As Peter suggested, I have a list of folders/files to remove from your user Library directory. Note that under Lion, you must hold down Option to see the Library folder in the Go menu of the Finder. It is hidden from normal navigation.

Here's my list:

~/Library/Application Support/Adobe/Adobe InDesign CS5.5
~/Library/Caches/Adobe InDesign
~/Library/Caches/com.adobe.InDesign
~/Library/Preferences/Adobe InDesign
~/Library/Preferences/com.adobe.InDesign.plist
~/Library/Preferences/com.adobe.InDesign.plist.lockfile
~/Library/Saved Application State/com.adobe.InDesign.savedState

So try quitting InDesign, getting rid of all of those (you can move them to a temp. folder on the Desktop instead of deleting them just to be safe!), and then restarting.

[Heemin]

Hi John,

thanks a lot for your help, deleting the files worked. ID is running smooth again, even without reinstalling.

[caferacer]

Worked! Discovered I had over 200 extensions that I really didn't need. Several were InCopy related, which failed to load in the crash report so assume that's where the trouble originated. As a bonus, ID now running quicker, smoother.

[oliviaalice111]

thanks so much this worked for me! thank you everyone.

[h8w8ing]

Thanks, this worked GREAT!