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InDesign CS6 freezing while Exporting PDF on Windows 10

New Here ,
Jan 21, 2021 Jan 21, 2021

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Having an issue where Indesign file crashes frequently when working from desktop. Files lock up while exporting and does not allow to cancel, only option is to force quit out of program or re open and export as smaller sections of file. 

File sizes seem to be increasing on export as well any thoughts on what to do?

 

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Adobe Community Professional ,
Jan 21, 2021 Jan 21, 2021

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What version of InDesign and what operating system are you using? Have you recently updated either your InDesign or your OS? Have you tried trashing your InDesign preferences? This will put your InDesign back to its default settings and should get rid of any corruption that might have affected the program.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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New Here ,
Jan 21, 2021 Jan 21, 2021

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We are still runing an very older Version 8.0 InDesign on Windows 10 Pro.  

 

Have not tried restting settings back to default yet but this something we can try.

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Adobe Community Professional ,
Jan 21, 2021 Jan 21, 2021

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You are, unfortunately, on your own. You can try running it in Windows 7 compatibility mode but if that doesn't work, I don't know what to tell you except that it's time to upgrade.

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Adobe Employee ,
Jan 21, 2021 Jan 21, 2021

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Hi there, 

 

As Bob mentioned already, CS6 is definitely not compatible with anything beyond Windows 7 with Service Pack 1 (https://helpx.adobe.com/indesign/system-requirements-old-versions.html ).

I am afraid attempts to troubleshoot the install could result in it becoming unusable. If you want to may try resetting preferences after taking the backup of the folders by following these steps:

  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

 

We strongly recommend upgrading your software to a newer version that is supported. Please feel free to let us know if you have any questions, we'd be happy to help. 

 

Regards, 

Srishti 

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