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InDesign keeps crashing

Community Beginner ,
Feb 08, 2021 Feb 08, 2021

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Hello,

 

I have posted previously about this, but the problem still keeps happening. I'm wondering whether it is a problem with my macbook pro.

 

I bought a brand new macbook pro in November. Ever since I started to use Creative Cloud i've had issues with it. Mainly, InDesign keeps crashing. Maybe once or twice a day to start with, then several times a day. Then it gets to the point where I can't use it because it crashes too often. It will crash for no reason, maybe I open a document, or I try to paste some text onto the page, or I'm just moving something about.

 

Last time I came here, I was advised to 

- Repair my permissions (did not work)

- Renaming the creative suite folders in the library (did not work)

- Deleting and reinstalling CC (did not work)

- Creating a new user on the mac, downloading CC (did not work)

 

I spoke to apple, and we have done a complete reset of my mac. Deleted the OS and reinstalled it. But now it is happening again.

 

Can anybody give me any advise please?

 

My macbook is:

MacbookPro 16inch

2.3GHz 8 Core i9

Memory: 32GB

Big Sur Version 11.2

Creative Cloud 2021

 

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correct answers 2 Correct answers

Adobe Community Professional , Feb 08, 2021 Feb 08, 2021
Uninstall and reinstall doesn't really work. Use the Creative Cloud Cleaner Tool https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Employee , Feb 21, 2021 Feb 21, 2021
Hi there, I hope your issues is resolved now. If it isn't, I'd request you to follow this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) & let us know if it helps. Regards, Ashutosh

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Adobe Community Professional ,
Feb 08, 2021 Feb 08, 2021

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Make sure you have the latest version of InDesign (there's been a recent update to 16.1).

Make sure you've reset the InDesign preferences successfully:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

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Community Beginner ,
Feb 08, 2021 Feb 08, 2021

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Ah I forgot to mention.. I already tried that too, and it didn't work

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Adobe Community Professional ,
Feb 08, 2021 Feb 08, 2021

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Uninstall and reinstall doesn't really work.

Use the Creative Cloud Cleaner Tool https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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New Here ,
Feb 08, 2021 Feb 08, 2021

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I have a macbook pro 2020 16gb Ram. I bought in Dec 2020 and InDesign will also not do the simpliest task. I would be interested to hear the solution to this too. It's so frustrating having spent so much money on the latest mac to have InDesign not even work. 

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Adobe Employee ,
Feb 21, 2021 Feb 21, 2021

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Hi there,

 

I hope your issues is resolved now. If it isn't, I'd request you to follow this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...) & let us know if it helps.

 

Regards,

Ashutosh

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