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InDesign not Saving/Packaging

New Here ,
Jul 31, 2020 Jul 31, 2020

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My Indesign decided to stop saving and packaging my documents(no warnings/errors) after the update. Can anyone help? I've restarted the programs and computer and nothing helps.

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Bug, Import and export, Performance

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correct answers 2 Correct answers

Adobe Community Professional , Jul 31, 2020 Jul 31, 2020
Look out for some simple things: oddball characters used in the filename or the filename is too long. A short-term work-around might be to export to IDML (just to keep your current work) and trash preferences, restart, and open the IDML to save it as a new INDD.

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Adobe Community Professional , Aug 01, 2020 Aug 01, 2020

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Adobe Community Professional ,
Jul 31, 2020 Jul 31, 2020

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Look out for some simple things: oddball characters used in the filename or the filename is too long. A short-term work-around might be to export to IDML (just to keep your current work) and trash preferences, restart, and open the IDML to save it as a new INDD.

Mike Witherell

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Adobe Community Professional ,
Aug 01, 2020 Aug 01, 2020

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Do factory reset. Check here - https://community.adobe.com/t5/indesign/troubleshooting-weird-indesign-problems-101-error-new/m-p/11...

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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New Here ,
Dec 12, 2020 Dec 12, 2020

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None of the suggestion in that thread provide and answer to save the current document that inDesign is not saving, exporting or packaging...

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Adobe Employee ,
Aug 25, 2020 Aug 25, 2020

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Hi there,

 

Sorry to hear about your experience. Did it happen with a specific file or all? In addition to great suggestions given earlier, I'd request resetting InDesign preferences by following the instructions below:

For Windows 

  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

  

For MAC  

  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

**Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

Hope it helps.

 

Regards,

Ashutosh

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New Here ,
Nov 02, 2020 Nov 02, 2020

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Thanks!  Renaming the old folders worked perfectly!

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Adobe Community Professional ,
Nov 02, 2020 Nov 02, 2020

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Did you delete this folders and not helps, but after renaming helps? Really?

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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New Here ,
Nov 02, 2020 Nov 02, 2020

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I did not have to delete any folders.

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