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Indesign Online Publishing

New Here ,
Feb 24, 2021 Feb 24, 2021

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The company I work for accidentally let our Adobe accounts expire. The accounts have now been reactivated, but I am unable to publish online or connect to the online publishing dashboard. When I try to publish I get error #315, which is related to the subscription. I've tried reinstalling InDesign. My IT administrator has deactivated and then reactivated my account, but I still get the same error messages. 

Is it possible my company purchased the wrong type of account?

Any suggestions are welcome as I have clients waiting for online publications.

Screen Shot 2021-02-23 at 2.42.15 PM.pngScreen Shot 2021-02-16 at 4.22.17 PM.png

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Activation billing and install

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Adobe Community Professional ,
Feb 24, 2021 Feb 24, 2021

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I'd try this:

  1. Quit InDesign.
  2. In the Creative Cloud app, try signing out of your account and signing back in.
  3. Try it again in InDesign and hopefully it should work.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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New Here ,
Feb 24, 2021 Feb 24, 2021

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I tried all of that, and I still get the same error messages. 

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Adobe Community Professional ,
Feb 24, 2021 Feb 24, 2021

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Here are some troubleshooting techniques: 

https://helpx.adobe.com/indesign/kb/upload-error-publishing-indesign-document.html

 

But it sounds like there's something wrong with your account. IT may need to look into this issue for you. Maybe they didn't give you the correct permissions or something.

https://community.adobe.com/t5/indesign/indesign-cc-2020-publish-online-error-code-315/m-p/11229107

 

I also found this bug report that's the same issue, but it looks like IT may need to contact Adobe support to see if there's something they can do to help. https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/36909670-publish-online...

 


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

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