The company I work for accidentally let our Adobe accounts expire. The accounts have now been reactivated, but I am unable to publish online or connect to the online publishing dashboard. When I try to publish I get error #315, which is related to the subscription. I've tried reinstalling InDesign. My IT administrator has deactivated and then reactivated my account, but I still get the same error messages.
Is it possible my company purchased the wrong type of account?
Any suggestions are welcome as I have clients waiting for online publications.