InDesign only shows the start window, but not the program

[lorenzw12]

Hey!

I have downloaded InDesign on my Lenovo Yoga 330 . After installing the program, I wanted to open it, but only the start window opened and nothing happened, except that the start window closed again and I looked on my desktop again. I downloaded InDesign again, no success. Try it with InDesign 2017, the same game.

I'm not really experienced in EDV, so I could use some help.

[Anit_Kumar]

Moving the thread to InDesign Forum.

Regards,

Anit Kumar

[BobLevine]

What is EDV?

What is your definition of "start window?"

[Laubender]

Hi Bob,

EDV is short for Elektronische Datenverarbeitung, German for IT.

Best,
Uwe

[BobLevine]

Ah, okay.

So, English is not the OP’s native language. I wonder if Start Window is just the splash screen.

[Laubender]

Hi Lorenz,

inspect your Task Manager if InDesign is running as process in the background (category: "Hintergrundprozesse").

If yes, terminate the task. Then try again.

Here an example where InDesign is clearly running as "normal" task under Apps and not as background process:

FWIW: In one case I had problems with PhotoShop starting up. A look to the Task Manager revealed, that it was running as background process only. I killed the task then and were able to proceed as intended, launching PhotoShop without problem.

Regards,
Uwe

[Srishti Bali]

Hi Lorenz,

I would like to know if the steps suggested above worked for you, or the issue still persists.

Kindly update the discussion if you need further assistance with it.

Thanks,

Srishti