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InDesign suddenly crashing before publishing online

New Here ,
Mar 06, 2021 Mar 06, 2021

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I'm working with an indd which consists of 32 pages imported from a pdf. Until today I could publish this file online without any issues.

 

Today my InDesign app crashed everytime before the file conversion completed (at about 75%), without any error message - the windows just disappears. Memory consumption during conversion is 3-6GB (I've not checked that before when it worked).

 

I have re-started the machine, re-installed InDesign, installed InDesign on another machine. I've created the indd again and imported all 32 pdf pages again. All leads to the same behavior - window disappears at about 75% conversion.

 

Any ideas how I could at least get an indication / error message so I understand what's the problem here (all of a sudden)? This is not the quality I'd expect from an Adobe app.

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Bug, Publish online

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Adobe Employee , Mar 06, 2021 Mar 06, 2021
Hi there, Sorry to hear about your experience. I agree with Diane's response. Additionally, you may try suggestions given on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign/td-p/11487287?page=1). Let us know if it helps. Regards, Ashutosh

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New Here ,
Mar 06, 2021 Mar 06, 2021

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add-on:

Windows 10, SURFACEBOOK i7/16GB and SURFACE-PRO7 i7/16GB.

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Adobe Community Professional ,
Mar 06, 2021 Mar 06, 2021

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Couple of things. Can you publish other files via Publish Online? If so, the doc may be "funky." Save as .idml and re-open. This can clean up a lot of funkiness (to use the technical term 😊).

If the app if the problem, even though you re-installed InDesign, you may not have replaced the preferences, as I seem to recall you can install and keep prefs. So, please delete your InDesign preferences. https://creativepro.com/rebuilding-indesign-preferences/

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Adobe Employee ,
Mar 06, 2021 Mar 06, 2021

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Hi there,

 

Sorry to hear about your experience. I agree with Diane's response. Additionally, you may try suggestions given on this community post(https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...). Let us know if it helps.

 

Regards,

Ashutosh

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