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Missing links only when *I* open the file

Participant ,
Apr 12, 2019 Apr 12, 2019

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OSX 10.13.6, ID CC 14.0.2

A few days ago I started to have a strange problem pop up randomly, and now it seems that it is permanent.

Every ID file I open shows that all the links are missing, but when you follow the exact same file path to relink it, its still there.
I have uninstalled all Adobe products, deleted all prefs, run CC Cleaner tools, and reinstalled, and the problem still persists. I have had my coworkers open the exact same file and all the links are there for them, but when I open it right after they close it, all the links are missing.

This is hampering my ability to do my job, and I was wondering if anyone has any input at all on how to get this resolved. The only thing I can remotely think of doing would be to remove all of my servers that I link to and maybe reconnecting, but if restarts won't help this problem, I don't know what will.

Thanks for the assistance.

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correct answers 1 Correct answer

Participant , May 03, 2019 May 03, 2019
So after a few days of working on this problem, I *think* I have it solved. After conferring with IT and roping them into this problem, which they created, we have hopefully solved this problem.They had us log in to different servers, but they had the same name. So somehow they rerouted and renamed one of the servers and so far, after a week, we haven't had any missing link drama since then. I hope that this fixes things for other people as well. Thanks for your input on this.

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Adobe Community Professional ,
Apr 12, 2019 Apr 12, 2019

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It sounds like you are linking to a server. If you link to graphics that are on your hard drive does the same problem occur? Also, you mentioned that you are using the most up to date InDesign and OS. If you are, indeed, linking to a network has that network been updated to be fully compatible with the latest version of the program and the latest Mac OS? Many times networks are not fully updated so as to maintain compatibility with firewall and virus protection. If this is the case I would suggest speaking to the network administrator and making sure that all is compatible.

One last thing. If the server is a Google Drive you should know that there have been many reports of incompatibility with InDesign and Google Drives. In that case speaking to Google would also be necessary.

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Participant ,
Apr 12, 2019 Apr 12, 2019

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Everyone on my team uses the latest version of ID and OSX. I don't think the problem is with the OS or ID: I think its something to do with how my machine is connected to said network.

The other people on my team connect to the network the same way I do, use the same smb:// connections to them, and mount them exactly the same way; its just me that has this problem. I even removed all of the servers that I use, tried to clear my cache of them, then rebooted and logged into them again: the same problem is still there.

Images linked to my desktop work just fine, the other images are still missing. We don't use Google Drives for any type of image retention: we have quite a few TB of them, and I don't think Google would appreciate us trying to do that.

Thanks for trying to help though.

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Adobe Community Professional ,
Apr 12, 2019 Apr 12, 2019

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Is it possible that you are using any third-party plugins, either for InDesign or the OS, that the others in your group are not?

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Participant ,
Apr 12, 2019 Apr 12, 2019

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We all use the same plugins. I will try and get IT involved in maybe trying to see if its my DNS cache thats causing these problems. This has happened before, but it was over a year ago and I don't remember what we did to fix it.

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Adobe Community Professional ,
Apr 16, 2019 Apr 16, 2019

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Hi PlatinumSpork ,

I may be on the wrong track, but I see similar symptoms with a packaged InDesign document and its Links folder that I got transferred with a zip-file from a Mac OS X platform that I open on Windows 10. The issue is two-fold with that document:

1. It opens as an unsaved document.

2. Links are not up-to-date, but every link is pointing to the right Links folder within the package

Reason: A missing third-party plug-in.

The message that the plug-in is missing pops up after opening the document.
However, one can dismiss this and check "Do not show this message again".

Maybe that happened to you and you cannot see the message anymore?

Click Preferences > Reset All Warning Dialogs

Maybe you now get a missing plug-in message?

Regards,
Uwe

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Adobe Community Professional ,
Apr 16, 2019 Apr 16, 2019

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Do you use any extended characters in the file naming or spaces? Don't use :, /, \, &, öäüß, ÄÖÜ, any dashes or any punctuation in file names or in the path.

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Adobe Community Professional ,
Apr 16, 2019 Apr 16, 2019

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Are the links on the pasteboard? InDesign will not package those and if you’re opening from a packaged file, missing links would be the result.

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Participant ,
Apr 16, 2019 Apr 16, 2019

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We do have links on the pasteboard, but these aren't packaged files. These are straight up ID files that are getting ready for packaging, but not any time soon.

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Participant ,
Apr 16, 2019 Apr 16, 2019

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The only extended character we use is an underscore, and thats on 99% of the files we use.

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Adobe Community Professional ,
Apr 16, 2019 Apr 16, 2019

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PlatinumSpork  wrote

The only extended character we use is an underscore, and thats on 99% of the files we use.

Hm. And that's true for the whole file path including the directory structure?

Regards,
Uwe

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Participant ,
Apr 16, 2019 Apr 16, 2019

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Yes, the file path has underscores in it too. The filenames and a few of the servers have underscores in the names as well.

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Adobe Community Professional ,
Apr 16, 2019 Apr 16, 2019

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Ok. Thanks. So we can rule out special characters. The underscore will not count as one.

Regards,
Uwe

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Participant ,
Apr 16, 2019 Apr 16, 2019

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After resetting warning dialogs, I didn't receive any popups or warnings about plugins or anything of that nature. No dice.

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Adobe Community Professional ,
Apr 12, 2019 Apr 12, 2019

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When you make the Links panel really wide, where does it say the images with broken links have been saved?

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Participant ,
Apr 12, 2019 Apr 12, 2019

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All of the images are saved to our server Creative:_Image Library: etc etc.

Everything we do is saved to the same server, and we all link to it the same way as well. Dunno if its DNS cache or what, but its starting to really irritate me.

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Participant ,
Apr 15, 2019 Apr 15, 2019

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So after shutting down my machine for the weekend, I opened the same files that had all of the missing links. Some of them had only a handful of missing links, and a few had all of the files still missing. I have not done a DNS cache purge, since I don't know how that will react with all of my programs.

So far I haven't had any luck in finding similar accounts online. I don't know if I'm searching incorrectly or what, but so far nada. Will report back if anything works.

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Participant ,
May 03, 2019 May 03, 2019

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So after a few days of working on this problem, I *think* I have it solved. After conferring with IT and roping them into this problem, which they created, we have hopefully solved this problem.

They had us log in to different servers, but they had the same name. So somehow they rerouted and renamed one of the servers and so far, after a week, we haven't had any missing link drama since then.

I hope that this fixes things for other people as well. Thanks for your input on this.

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New Here ,
Feb 12, 2020 Feb 12, 2020

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New Here ,
Feb 12, 2020 Feb 12, 2020

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Did this solve the problem for good? I am having the same issue.

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