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My client has old InDesign files with a plugin problem

Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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I have a client with hundreds of files made in CS5 - and when trying to opening those - I just get a message saying that I need a sharedcontent.rpln plugin - and so - I cannot open these files...

 

Is there someone here who can help me with this problem...

 

Tiina

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Adobe Community Professional ,
Mar 04, 2021 Mar 04, 2021

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your client has CS5 and which version of InDesign have you?

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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I have Indesign 2021. And sadly I uninstalled CS5 on my client's computer since she also has the latest version (2021). She complained about low on memory and then I noticed that she had both CS5 CS 5.5 CS6 and a subscription. I didn´t think that this should be a problem since I always thought that you can open older documents with a newer version of InDesign. But I know it can be a problem the other way around.

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Adobe Community Professional ,
Mar 04, 2021 Mar 04, 2021

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Does your client still have InDesign CS5 and, if so, can s/he still open those documents (just to test they are not corrupt)?

If so, can s/he save them as IDML documents, so you should be able to open them is a later version of InDesign, though, depending on the fonts, there may be text reflow problems etc.

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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No, I am sorry to say that I did uninstall a couple of older versions since I saw that she also has InDesign 2021 - and it is from this newest version that we aren't able to open the old documents...

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Adobe Community Professional ,
Mar 04, 2021 Mar 04, 2021

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That message is typical of trying to open a file in an older version of InDesign. Are you sure they were created with CS5 and what version are you using?

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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They could be created in even older programs - I am sure. The funny thing is that this error message says that we could still open - but that´s not working - and that we should see to that we have the latest version of InDesign - and that we have...

 

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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I have the CC subscription - - but the problem is that I did uninstall CS 5 CS6 and two more on her computer since she also have the subscription and therefore InDesign 2021.

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Adobe Community Professional ,
Mar 04, 2021 Mar 04, 2021

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CS5 files should open in any newer version. Are you saying all of them won't open in ID 2021? If so, please post one or two documents in a dropbox folder and provide a link here.

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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Thanks - I will go to her office again tomorrow - and find a couple of files...

And I am very grateful if you could see what's wrong. 

 

Have a great day!

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Adobe Community Professional ,
Mar 04, 2021 Mar 04, 2021

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You client should have the installers for the older versions of InDesign, although CS6 could have been through a subscription. If so, it will be difficult to reinstall unless you can locate a CS6 installer.

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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Thank you - I didn´t think of that - that might be an idea. She doesn't seem to be the one that throughs things out 🙂

 

Thanks - have a great day!

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Adobe Community Professional ,
Mar 04, 2021 Mar 04, 2021

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Be sure you don't use CS5 to open CS5.5 files. Any ID version is not backwards compatible.

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