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New Document command not working

Community Beginner ,
Feb 07, 2018 Feb 07, 2018

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All of the sudden my Indesign is giving me an error box whenever I click File>New>Document or Ctrl+N

A blank error box appears and has %CCX_FNFT_DIALOG_NAME as the header. It won't let me create a new document.

I can still open an existing document however.

Any ideas?

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correct answers 1 Correct answer

New Here , Feb 08, 2018 Feb 08, 2018
Hi, I think I know how to fix your issue.!! I was having the same code except I use Windows 8.1 so after I couldn't find out how to fix it I called Adobe and a man walked me through a couple steps and it fixed it immediately.!!!Go to:Edit....thenPreferences....thenGeneral....thencheck the box that says....Use legacy "File New" interfaceClick OKThen try to open a new fileIt worked for me...so I'd bet it will work for you too.!!I hope this is of assistance to you because I know how frustrating "tr...

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Adobe Community Professional ,
Feb 07, 2018 Feb 07, 2018

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Which version of InDesign and OS?

Have you tried resetting your InDesign preferences?

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Community Beginner ,
Feb 07, 2018 Feb 07, 2018

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InDesign CC ver 13.0.1 x64 on Windows 10

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Adobe Community Professional ,
Feb 07, 2018 Feb 07, 2018

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To reset your preferences try this:

Close InDesign. Then hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and relaunch InDesign. Respond in the affirmative to the dialog asking if you really want to replace the preferences.

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Community Beginner ,
Feb 07, 2018 Feb 07, 2018

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Tried that, I'm not even getting an option to reset the preferences. It flashes a quick box and I can't see what it says.
Then tried to create New Document. Same error.

I have uninstalled and reinstalled it still didn't fix it.

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Adobe Community Professional ,
Feb 07, 2018 Feb 07, 2018

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Did you uninstall using the drop-down menu in the Creative Cloud app (see screen shot below)?

If that doesn't work when you reinstall InDesign, uninstall InDesign again and  run Adobe Cleaner before reinstalling Use the Creative Cloud Cleaner Tool to solve installation problems

indesign-uninstall.jpg

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Community Beginner ,
Feb 07, 2018 Feb 07, 2018

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Thanks for the advice but that hasn't fixed the issue yet. Maybe I need to contact Adobe about it.

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Adobe Community Professional ,
Feb 07, 2018 Feb 07, 2018

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A Google search for %CCX_FNFT_DIALOG_NAME brought up a couple of hits, but they were all Photoshop, not InDesign.

Report it as a bug at user voice so the engineers and all other users can see it.

Adobe InDesign: Bugs: Hot (745 ideas) – Adobe InDesign Feedback

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New Here ,
Feb 08, 2018 Feb 08, 2018

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Hi, I think I know how to fix your issue.!! I was having the same code except I use Windows 8.1 so after I couldn't find out how to fix it I called Adobe and a man walked me through a couple steps and it fixed it immediately.!!!

Go to:

Edit....then

Preferences....then

General....then

check the box that says....

Use legacy "File New" interface

Click OK

Then try to open a new file

It worked for me...so I'd bet it will work for you too.!!

I hope this is of assistance to you because I know how frustrating "troubleshooting" can me.

Have a blessed evening....Mindi C.

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Community Beginner ,
Feb 09, 2018 Feb 09, 2018

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Hi Mindi C, thank you so much for fixing that. I can't believe I spent half an hour with Adobe Tech Support and they couldn't figure out such a simple solution!

Adobe, you have FAILED THIS CITY!

Thanks again Mindi C, you are the best!

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Adobe Employee ,
Feb 15, 2018 Feb 15, 2018

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Hi Joseph,

We apologize for the inconvenience caused to you.

We would like to inform you that we are investigating this issue on priority basis. You can use legacy "File New" interface as a workaround now.

Launch InDesign > Edit > Preferences > General > select the box that says "Use legacy "File New" interface" > click ok

Regards,

Himanshu Kapoor

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Community Beginner ,
Dec 03, 2020 Dec 03, 2020

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Two years back issue and it occures again with the latest InD 2021? 🙄

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Community Beginner ,
Dec 10, 2020 Dec 10, 2020

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Please help me,  I am getting the same issue in InDesign and I cannot see any  "Use legacy "File New" Interface" option there.

I need to fix this issue urgently to start with my project.

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New Here ,
Apr 12, 2018 Apr 12, 2018

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Mindy - that worked like a charm for the same issue with Photoshop as well.  Thanks!!

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New Here ,
May 15, 2018 May 15, 2018

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%ccx_fnft_dialog_name    it works for this error

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New Here ,
Dec 13, 2018 Dec 13, 2018

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I was having this issue too... tried this and worked immediately! Thanks!

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New Here ,
Jan 07, 2021 Jan 07, 2021

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Thanks! That worked like a charm!!

I performed the steps you described and was able to open a new document.

Then, I unchecked the legacy box in pereferences and closed the app.

 

When I opened indesign again, with the new 'new document' dialog.

I'm sure this should work for others.

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New Here ,
Mar 15, 2021 Mar 15, 2021

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LATEST

this really worked with me too ! thanks allot buddy !

 

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New Here ,
Feb 13, 2018 Feb 13, 2018

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Thank you! This help me.

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New Here ,
Feb 15, 2018 Feb 15, 2018

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I am experiencing the same issue. Plus, the "Show 'Start' Workspace Wnen No Documents Are Open" isn't working either.

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Adobe Community Professional ,
Feb 15, 2018 Feb 15, 2018

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Did you try restoring your InDesign preferences?

Trash, Replace, Reset, or Restore the application Preferences

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Adobe Employee ,
Feb 19, 2018 Feb 19, 2018

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Hi Richard,

Please update your Creative Cloud Desktop App to 4.4.1.298 and re-launch the application.

Please check if the issue is resolved.

Regards,

Himanshu Kapoor

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Adobe Employee ,
Feb 21, 2018 Feb 21, 2018

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Hi,

Kindly follow the troubleshooting steps as mentioned below to resolve the issue:

  • Sign out of the creative cloud desktop app
  • Download the creative cloud desktop Uninstaller to uninstall it.

          Link to download the creative cloud Uninstaller:

        https://helpx.adobe.com/uk/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

  • Once the creative cloud desktop app is uninstalled. Please download it again from the link given below:

         https://www.adobe.com/creativecloud/desktop-app.html 

  • Install the creative cloud desktop app and sign in into it.
  • Try launching the application E.g. InDesign, Illustrator & Photoshop and check if the issue is resolved.

Regards,

Himanshu Kapoor

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Community Beginner ,
Feb 21, 2018 Feb 21, 2018

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Hi Himanshu, tried all that and it still doesn't work.

I'll continue to use the Legacy "New Document" version until a major update is released that fixes this on Windows 10.

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New Here ,
Mar 04, 2018 Mar 04, 2018

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Thank you. It's very useful to me and solved my problem.

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