Problem opening a file

[JAIME L C5FA9]

Hello, I'm trying to open a file but the system returns the following message: The requested operation could not be performed on the "unknown document" file in InDesign. Can someone help me?

[BobLevine]

Is it an InDesign file or an IDML? What version of InDesign and what operating system are you using?

[Srishti Bali]

Hi  there,

Sorry to hear about this trouble. I am hopeful that the issue is fixed by now. If not, please email your file to idfile@adobe.com & we will take a look at the file. There are multiple factors that can lead to file corruption, however, we can take a look and see if the file can be repaired.

If the file is larger than 10 Mb, you can upload to Creative Cloud account ( https://helpx.adobe.com/in/creative-cloud/help/share.html ) and send us the document link.

I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best.

Regards,

Srishti