%%[ ProductName: Distiller ]%% Error when printing to Adobe PDF

New Here ,
Jun 21, 2017 Jun 21, 2017

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Hello Everyone,

I am trying to print to an adobe pdf file and keep getting this error:

%%[ ProductName: Distiller ]%%

%%[Page: 1]%%

%%[Page: 2]%%

%%[Page: 3]%%

%%[Page: 4]%%

%%[Page: 5]%%

%%[Page: 6]%%

%%[Page: 7]%%

%%[Page: 8]%%

%%[Page: 9]%%

%%[ Error: ioerror; OffendingCommand: readstring ]%%

Stack:

(› PoÈsKÖn µÐY5Âê2¢ ÷Fmø-êíöYJ

øR½=Ö¤ark-

-save-

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

It won't let me print. Please help if you have any idea what this means?

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correct answers 1 Correct answer

Community Expert , Jun 26, 2017 Jun 26, 2017

Here's another idea—it looks like it's giving up on page 9 or 10. You might try creating a PDF from the front of the book (say 1–8) and then the back of the book, say (10–end) and then try to isolate which page is causing the issue. You could recreate that one page.

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Community Expert ,
Jun 21, 2017 Jun 21, 2017

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Printing to Distiller is not the recommended workflow to create a PDF from InDesign. What happens when you choose File > Export > PDF (Print)?

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New Here ,
Jun 21, 2017 Jun 21, 2017

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It won't open in Adobe Acrobat it says could not open because it is either not a supported file type or because the file has been damaged.Untitled-1.jpg

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Community Expert ,
Jun 21, 2017 Jun 21, 2017

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This is the pdf created with File > Export? What OS? What version of indesign? What version of acrobat? And how long is the file?

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New Here ,
Jun 21, 2017 Jun 21, 2017

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Yes, this was the pdf created then exported. The operating system is Windows 10. version of in design in cc2017. adobe acrobat DC. The file is 56 pages.

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Community Expert ,
Jun 22, 2017 Jun 22, 2017

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InDesign successfully exports a PDF and that's what happens when you try to open it? Are you allowing the file to fully export before trying to open it?

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New Here ,
Jun 24, 2017 Jun 24, 2017

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Yes, I've allowed to fully export it before opening it. I tried even leaving my computer on for a couple hours and then tried opening the file since your sent this post. Any other suggestions?

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LEGEND ,
Jun 24, 2017 Jun 24, 2017

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Export is the way to go. But you say that you "created then exported" the PDF. What do you mean by that, and what are your export settings?

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New Here ,
Jun 24, 2017 Jun 24, 2017

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Test screen name:

I have created an InDesign file and tried exporting. My export settings as follows:

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Community Expert ,
Jun 26, 2017 Jun 26, 2017

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It won't open in Adobe Acrobat it says could not open because it is either not a supported file type or because the file has been damaged

Be sure that InDesign has finished creating the PDF file, sometimes it's long.

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New Here ,
Sep 19, 2017 Sep 19, 2017

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This worked!  Thank you!

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Community Expert ,
Sep 20, 2017 Sep 20, 2017

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Excellent!

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Community Expert ,
Jun 24, 2017 Jun 24, 2017

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That's the File > Print dialog box, azherm21064001 .

We are all saying File > Export.

InDesign CCss_015.png

InDesign CCss_016.png

InDesign CCss_017.png

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New Here ,
Jun 24, 2017 Jun 24, 2017

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oops ok sorry,

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Community Expert ,
Jun 26, 2017 Jun 26, 2017

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Here's another idea—it looks like it's giving up on page 9 or 10. You might try creating a PDF from the front of the book (say 1–8) and then the back of the book, say (10–end) and then try to isolate which page is causing the issue. You could recreate that one page.

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