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screen flashing black when moving objects

New Here ,
Oct 31, 2015 Oct 31, 2015

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Just bought new mac, when using InDesign the screen keeps flashing black when I move objects.

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correct answers 1 Correct answer

Community Beginner , May 22, 2016 May 22, 2016
Apple tested my MacBook pro and they found that the problem came from Adobe software. The problem happens because of one of my GPU. I have an Intel Iris Pro and a NVIDIA GeForce GT 750M. The problem happens only when my computer use the smaller one (Intel Iris Pro). I turned off the "automatic graphics switching" in the Energy Saver panel and the problem didn't happen again.

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Adobe Community Professional ,
Oct 31, 2015 Oct 31, 2015

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What version of InDesign? What version of OS X?

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New Here ,
Oct 31, 2015 Oct 31, 2015

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Newest version of InDesign OS is 10.11 (i have an iMac with new 4K display)

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Adobe Community Professional ,
Oct 31, 2015 Oct 31, 2015

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Unticked "Automatically hide and show menu bar" in El Capitan System Preferences under the General Tab.

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New Here ,
Nov 02, 2015 Nov 02, 2015

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Nope that's already unchecked for me... This is only happening in InDesign when I move objects, so i tried unplugging my second monitor and it stopped, as soon as I plugged it back in it started again... Is this something I can fix in a display setting?

I also noticed my tools are not working properly when I move them over to my second monitor...

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New Here ,
Nov 05, 2015 Nov 05, 2015

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My coworker and I are having this problem as well. We just purchased iMacs last week, and it seems to only happen when a secondary display is set up?

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New Here ,
Dec 09, 2015 Dec 09, 2015

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I too am having this problem just purchased a Retina iMac last week when in indesign with a second monitor any movement in indesign causes my screen to go black. As above the problem does not happen when I disconnect the second monitor. Come on Adobe can you sort a fix out for this it is driving me crazy!

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Adobe Community Professional ,
Dec 09, 2015 Dec 09, 2015

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Version of InDesign? Operating system version?

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New Here ,
Dec 09, 2015 Dec 09, 2015

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Adobe Indesign CC 2015.2 release Mac Retina iMac Late 2015 OSX 10.11.2

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Adobe Community Professional ,
Dec 09, 2015 Dec 09, 2015

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Start by restoring your InDesign preferences:

Trash, Replace, Reset, or Restore the application Preferences

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New Here ,
Dec 09, 2015 Dec 09, 2015

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This morning I did a complete re-install of indesign and deleted all my preferences and then installed again and it still has the same fault

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Adobe Community Professional ,
Dec 09, 2015 Dec 09, 2015

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No problems in other applications?

It's beginning to sound like a bug.

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New Here ,
Dec 09, 2015 Dec 09, 2015

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No problems in other Adobe software or any other software just isolated to indesign.

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New Here ,
Dec 27, 2015 Dec 27, 2015

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Same problem here any luck with a fix?

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New Here ,
Dec 28, 2015 Dec 28, 2015

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Hi unfortunately much to my disappointment this has still not been fixed! If you find a fix please share this has been so annoying for me as most of my working time is on indesign.

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Explorer ,
Jan 01, 2016 Jan 01, 2016

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I just bought a 21.5" 3.1ghz 4k iMac. Freshly installed every from scratch... InDesign flashes black constantly when moving objects, not every time but probably every third time I move something.

Any solutions yet??? Very frustrated!!!!!

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New Here ,
Jan 02, 2016 Jan 02, 2016

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No fix yet please let me know if you find one!

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Adobe Community Professional ,
Jan 02, 2016 Jan 02, 2016

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Have you checked for updated video drivers?

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Adobe Community Professional ,
Jan 02, 2016 Jan 02, 2016

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As reported in post #4, it may be a bug related to a second monitor. It would be helpful if those who posted can provide more information about their system configuration to confirm that it may be a new bug.

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New Here ,
Jan 02, 2016 Jan 02, 2016

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OS X 10.11.2

iMac Retina 4K, 21,5'', late 2015

Adobe InDesign CC

Version 2015.2

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Adobe Community Professional ,
Jan 02, 2016 Jan 02, 2016

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Is this only happening when you plug in a second monitor?

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New Here ,
Jan 02, 2016 Jan 02, 2016

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yes, only with the second monitor. but if the indesign screen is on the second monitor it's not flashing black. it's only happening on the iMac retina monitor

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Adobe Community Professional ,
Jan 02, 2016 Jan 02, 2016

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As I said above, I suspect that it's a El Capitan and InDesign CC bug that hasn't yet been fixed.

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Explorer ,
Jan 04, 2016 Jan 04, 2016

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More info on my system if it helps at all with the bug.

iMac (Retina 4k, 21.5-inch, Late 2015)

Running OS X El Capitan 10.11.1

Processor 3.1GHz Intel Core i5

8 GB Ram

Second monitor: Dell U2412m VGA with Mini Display adapter (I have a Display Port – Mini Display cable arriving soon to test)

I've tried both InDesign CC 2014 & CC 2015, when I move objects with a mouse in InDesign the iMac monitor flashes black every 2nd or 3rd time when I release the mouse button. Tonight I unplugged the monitor and am working in CC 2014 and it is much better though still flashes every now and then, probably every few minutes again after moving an object.

I haven't tried InDesign on the second monitor at this stage.

Cheers

G

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Adobe Community Professional ,
Jan 04, 2016 Jan 04, 2016

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I'd suggest filing a bug report here so Adobe engineers are aware of the problem:

Feature Requests/Bug Reports

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