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I've made a fairly large digital document using InDesign's publish online feature and I've had the client report serious issues when using the built in pinch and zoom feature. Basically, you can pinch and zoom in fine, but once you do, the document freaks out and you can't really keep control of any panning or further zooming. The double tap feature to zoom out is a tad glitchy here also meaning that regaining control of the document is serious hard/frustrating after the initial zoom.
The reported issues were documented when using the latest version of iOS which is 13 apparently and don't seem to be specific to any one page within the document.
I did notice that some are having similar issues documented here:
I'm wondering if you have any advice or suggestions as these errors are making the whole project look very amateur and to be honest, a bit of a mess which we obviously don't want. This has became a top priority for us as the client has complained, so any advice would be greatly appreciated.
I'm wondering if there is even an option to switch off the ability to allow users to zoom as a bit of a compromise?
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Sorry about the trouble this issue has caused. As this has been reported by multiple users, our Product team is already aware of this issue and currently working on it. Although we don't have an exact ETA, our product team is working hard to test & finalize the changes as soon as we can. Please stay tuned for updates, and thanks in advance for your patience.
we are experiencing this exact problem and urgently need a solution. Are we talking days, weeks or months for this problem to be resolved?
Thanks for getting back to me Srishti and thank you for the update.
It's interesting to note that Peter is also having the same issue. Like Peter has mentioned, it would be useful to have even a rough estimate on when this can be expected to be resolved as we have clients urgently waiting for a solution.
I am also experiencing this issue. We really love using this feature with our clients with the capability to refresh a previous link to update the information without sending a PDF. Would be great for the pinch + zoom feature to be more user friendly. I look forward to seeing this improve.
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I am also experiencing this issue and wondering if there is an update on the problem being fixed?