Startup Alert: Remove Plug-in Hyperlinks Panel.InDesignPlugin

[Tien6C13]

Hi everyone,

I can't seem to open InDesign on macOS as I get a startup alert that says:

"Plug-in Hyperlinks Panel.InDesignPlugin is causing a conflict with plug-in Hyperlinks Panel.InDesignPlugin. Delete one of these plug-ins from the folder Plug-Ins and start InDesign again."

However, when I go to the InDesign Plug-Ins folder, the folder is completely empty and there isn't even anything to remove. Does anyone know how I can solve this issue? Thank you!

[Manan Joshi]

This is a native plugin installed with InDesign, I am not sure how you ended up with multiple copies of it. However the Plug-ins folder is present at the following location, see if it has multiple versions of the plugin

/Applications/Adobe InDesign 2021/Adobe InDesign 2021.app/Contents/MacOS/Plug-Ins

Right-click on Adobe InDesign 2021.app and choose the option "Show Package Contents" and it will reveal the folder called "Contents"

-Manan

[Tien6C13]

Thank you for your answer! I found the right folder, but only saw the Hyperlinks plugin once in the filder. I still tried to delete it to see if InDesign would work again, and it did. However, I didn't want to delete the plugin permanently, since I could only find one version of it. What does the plugin do and do you know why I can't see the second version? (I got the Startup Alert about the plugin after an update by the way.)

[Srishti Bali]

Hi there,

Sorry to hear about this trouble. This plugin is for Hyperlinks panel in InDesign. Are you able to open that panel after deleting the this plugin? 

I strongly recommend the fresh installation of the application.

• Please remove the InDesign using Cleaer tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html).
• Remove all the related folders from the Applications folder.
• Reinstall InDesign  from Creative cloud (https://helpx.adobe.com/in/download-install/using/download-creative-cloud-apps.html).

Regards,

Srishti