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Unable to create new document in indesign

New Here ,
Mar 12, 2021 Mar 12, 2021

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Hi, after recently updating my mac, I have no longer been able to create a new document in indesign or illistrator. It won't even let me click on the creat button. If I click on it nothing happens. Also, I am unabel to click on any of teh function s on the app. All I can do is open my old work. It also is onl allowing me to work in essentials and nothing else. Ive tried restarting the cmputer, and denstalling and reinstalling the app, and nothing has helped. I have no idea what to do and I need help. Ive attached some screenshots of some of the issues.Screen Shot 2021-03-12 at 6.33.33 PM.pngScreen Shot 2021-03-12 at 6.33.47 PM.pngScreen Shot 2021-03-12 at 6.32.49 PM.pngScreen Shot 2021-03-12 at 6.34.07 PM.png

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correct answers 1 Correct answer

Adobe Community Professional , Mar 12, 2021 Mar 12, 2021
Did you try rebuilding preferences/cache in InDesign? https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/ Did you try rebuilding preferences in Illustrator? https://community.adobe.com/t5/illustrator/how-to-reset-illustrator-preferences/m-p/10602277  ~Barbor

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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Did you try rebuilding preferences/cache in InDesign?

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

 

Did you try rebuilding preferences in Illustrator?

https://community.adobe.com/t5/illustrator/how-to-reset-illustrator-preferences/m-p/10602277 

 

~Barbor

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Community Beginner ,
May 31, 2021 May 31, 2021

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Hi, I'm currently having this exact problem and have a univeristy project deadline in a matter of weeks - i'm so so stressed and have tried everything I've found on the internet but had no luck!! PLEASE let me know if you managed to fix this, my issue is literally exactly the same.

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Adobe Employee ,
Jun 01, 2021 Jun 01, 2021

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Hi there,

 

Sorry to hear about your experience. Resetting preferences as suggested by Barb in earlier response should help. If it didn't, you may follow the community posts as suggested below:

Illustrator: https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...

InDesign: https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...

 

Let us know how it goes.

 

Regards,

Ashutosh

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Community Beginner ,
Jun 03, 2021 Jun 03, 2021

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Hi, thank you. I've just tried all of the following and it's still not letting me create any documents. :'(

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