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51

P: 13.0.1 at launch [LrC quit unexpectedly] (Mac)

Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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Hi I recently updated my Lightroom Classic and now every time I try to launch it I get the error 'Adobe Lightroom Classic quit unexpectedl'

 

Below is the crash report. Does anyone know a fix to this?


<Apple Crash report removed so Pinned Post is visible>

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correct answers 2 Pinned Replies

Adobe Employee , Oct 13, 2023 Oct 13, 2023

Update 10/16/2023 - Midday - Central Time (US)

The issue has been traced to a server issue on our end and is not a failure of the Lightroom Classic update itself.  This issue has been rectified.

This means that the previous recommendation for this issue is to perform a clean reinstall of 13.0.1, is still the correct resolution as you may have residual files from previous attempts to install present on your system.

 
There is no additional update (i.e., waiting for 13.0.2) that is necessary to corr

...
Status Investigating

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Adobe Employee , Oct 16, 2023 Oct 16, 2023

Updating status

Status Fixed

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replies 209 Replies 209
209 Comments
Adobe Employee ,
Oct 13, 2023 Oct 13, 2023

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Hi @Anna Kennedy Photography ,

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog? Did you submit it with your email ID?

Do you use a different email address when filling out the crash report?

 

Also, the crash reports shows issues with app signature, could you please confirm if installation was successful? Could you try to uninstall the app and install again?


Smit | Lightroom Classic Team

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New Here ,
Oct 13, 2023 Oct 13, 2023

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Hi, I have the same problem.  I'm running Lightroom Classic on a  Apple 2017 iMac running Ventura 13.6/

 

Everything was OK with Lightroom Classic V13.  Last night I upgraded to Lighroom Classic V13.1.

 

This morning when I tried to open Lightroom Classic and I got an error message saying Lightroom Classic Unexpectedly Quit.

 

The dialogue box told me to eitehr click to send a report to Apple or Ignore.  When I clicked either option, Lightroom Classic just quit.

 

I tried deleting preferance files and rebooting.  I then tried reinstalling Lightroom Classic 13.1.  Same problem.

 

However, I then tried reinstalling Lightroom Classic V13.  That has worked.  It is now running OK on my iMac.

Obviously, this is just a temporary fix until Aobe sort out the problems with V13.1

 

Oldy, the info for Lightroom Classic V13.1 in teh Adobe App said it contained bug fixes!

 

I have to say, this makes me very wary of installing future Lightroom updates.

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Community Expert ,
Oct 13, 2023 Oct 13, 2023

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I see the same thing, except that I do not get any crash report. At first launch after the update to 13.0.1. the app was verified by MacOS as usual, and then it terminated rather than launched. Subsequent attempts to launch it simply do not work at all. This update seems a rush job that was fauled up.

 

-- Johan W. Elzenga

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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I have the same problem. I try to disinstall and install again the program, but nothing. Mac Studio M1 - Ventura 13.6

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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That's my crash report:

 

Translated Report (Full Report Below)
-------------------------------------
 
Process:               Adobe Lightroom Classic [3881]
Path:                  /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
Identifier:            com.adobe.LightroomClassicCC7
Version:               13.0.1 (13.0.1)
Code Type:             ARM-64 (Native)
Parent Process:        launchd [1]
User ID:               501
 
Date/Time:             2023-10-13 14:15:37.2916 +0200
OS Version:            macOS 13.6 (22G120)
Report Version:        12
Anonymous UUID:        50384129-7BFE-8E8E-D3CE-1ACB3492A126
 
 
Time Awake Since Boot: 6500 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0
 
Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
 
Termination Reason:    Namespace DYLD, Code 1 Library missing
Library not loaded: @executable_path/../Frameworks/ahclient.framework/Versions/A/ahclient
Referenced from: <453DAE44-6B3D-3136-9E6B-C0914C5051FB> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
Reason: tried: '/Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient' (code signature invalid in <6281CCAC-EE33-3E7C-8102-8268D37381E9> '/Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient' (errno=1) sliceOffset=0x000A0000, codeBlobOffset=0x0008B200, codeBlobSize=0x00004220), '/System/Library/Frameworks/ahclient.framework/Versions/A/ahclient' (no such file, not in dyld cache)
(terminated at launch; ignore backtrace)
 
Thread 0 Crashed:
0   dyld                                 0x19bb0d118 __abort_with_payload + 8
1   dyld                                 0x19bb18d7c abort_with_payload_wrapper_internal + 104
2   dyld                                 0x19bb18db0 abort_with_payload + 16
3   dyld                                 0x19baa48a8 dyld4::halt(char const*) + 328
4   dyld                                 0x19baa1590 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 4184
5   dyld                                 0x19ba9fe18 start + 1964
 
 
Thread 0 crashed with ARM Thread State (64-bit):
    x0: 0x0000000000000006   x1: 0x0000000000000001   x2: 0x000000016cf86820   x3: 0x00000000000000c3
    x4: 0x000000016cf86420   x5: 0x0000000000000000   x6: 0x0000000000000000   x7: 0x0000000000000000
    x8: 0x0000000000000020   x9: 0x0000000000000009  x10: 0x0000000000000001  x11: 0x000000000000000a
   x12: 0x0000000000000000  x13: 0x0000000000000033  x14: 0x0000000000000004  x15: 0x0000000000008000
   x16: 0x0000000000000209  x17: 0x000000019ba9d35c  x18: 0x0000000000000000  x19: 0x0000000000000000
   x20: 0x000000016cf86420  x21: 0x00000000000000c3  x22: 0x000000016cf86820  x23: 0x0000000000000001
   x24: 0x0000000000000006  x25: 0x00000001f73710c0  x26: 0x0000000000000000  x27: 0x0000000000000000
   x28: 0x0000000000000000   fp: 0x000000016cf863f0   lr: 0x000000019bb18d7c
    sp: 0x000000016cf863b0   pc: 0x000000019bb0d118 cpsr: 0x00001000
   far: 0x0000000103700000  esr: 0x56000080  Address size fault
 
Binary Images:
       0x102e78000 -        0x10321ffff com.adobe.LightroomClassicCC7 (13.0.1) <453dae44-6b3d-3136-9e6b-c0914c5051fb> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
       0x1035e0000 -        0x1036bffff com.adobe.AdobeCrashReporter (13.3) <1dac4084-4807-32e4-b23d-90adfd56ad5e> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
       0x10345c000 -        0x1034a3fff com.adobe.ag.kernel (1.0.0) <f2845898-8065-38ef-9643-9fd028774aa7> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/AgKernel.framework/Versions/A/AgKernel
       0x1034bc000 -        0x10354bfff com.canon.edsdk (13.15.10.1) <ab9ce675-0512-3d82-b709-190aefa29963> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/EDSDK.framework/Versions/A/EDSDK
       0x19ba9a000 -        0x19bb28587 dyld (*) <49204446-242b-3d1e-9704-32f8ac99723e> /usr/lib/dyld
 
External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
 
VM Region Summary:
ReadOnly portion of Libraries: Total=809.7M resident=0K(0%) swapped_out_or_unallocated=809.7M(100%)
Writable regions: Total=8576K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8576K(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
STACK GUARD                       56.0M        1 
Stack                             8176K        1 
VM_ALLOCATE                         16K        1 
__DATA                             267K        6 
__DATA_CONST                       246K        5 
__DATA_DIRTY                         7K        1 
__LINKEDIT                       803.7M        5 
__TEXT                            6076K        5 
dyld private memory                272K        2 
===========                     =======  ======= 
TOTAL                            874.5M       27 
 
 
 
-----------
Full Report
-----------
 
{"app_name":"Adobe Lightroom Classic","timestamp":"2023-10-13 14:15:37.00 +0200","app_version":"13.0.1","slice_uuid":"453dae44-6b3d-3136-9e6b-c0914c5051fb","build_version":"13.0.1","platform":1,"bundleID":"com.adobe.LightroomClassicCC7","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.6 (22G120)","roots_installed":0,"name":"Adobe Lightroom Classic","incident_id":"AF7713DD-2C67-46FF-B73E-2B85989FBCD9"}
{
  "uptime" : 6500,
  "procRole" : "Default",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "Mac13,2",
  "coalitionID" : 1531,
  "osVersion" : {
    "train" : "macOS 13.6",
    "build" : "22G120",
    "releaseType" : "User"
  },
  "captureTime" : "2023-10-13 14:15:37.2916 +0200",
  "incident" : "AF7713DD-2C67-46FF-B73E-2B85989FBCD9",
  "pid" : 3881,
  "translated" : false,
  "cpuType" : "ARM-64",
  "roots_installed" : 0,
  "bug_type" : "309",
  "procLaunch" : "2023-10-13 14:15:37.2228 +0200",
  "procStartAbsTime" : 158028158453,
  "procExitAbsTime" : 158029800090,
  "procName" : "Adobe Lightroom Classic",
  "procPath" : "\/Applications\/Adobe Lightroom Classic\/Adobe Lightroom Classic.app\/Contents\/MacOS\/Adobe Lightroom Classic",
  "bundleInfo" : {"CFBundleShortVersionString":"13.0.1","CFBundleVersion":"13.0.1","CFBundleIdentifier":"com.adobe.LightroomClassicCC7"},
  "storeInfo" : {"deviceIdentifierForVendor":"77683F44-E6E9-5BA8-989E-3AAEB3EED334","thirdParty":true},
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.adobe.LightroomClassicCC7",
  "crashReporterKey" : "50384129-7BFE-8E8E-D3CE-1ACB3492A126",
  "codeSigningID" : "com.adobe.LightroomClassicCC7",
  "codeSigningTeamID" : "JQ525L2MZD",
  "codeSigningFlags" : 570491649,
  "codeSigningValidationCategory" : 6,
  "codeSigningTrustLevel" : 0,
  "sip" : "enabled",
  "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
  "termination" : {"code":1,"flags":518,"namespace":"DYLD","indicator":"Library missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Library not loaded: @executable_path\/..\/Frameworks\/ahclient.framework\/Versions\/A\/ahclient","Referenced from: <453DAE44-6B3D-3136-9E6B-C0914C5051FB> \/Applications\/Adobe Lightroom Classic\/Adobe Lightroom Classic.app\/Contents\/MacOS\/Adobe Lightroom Classic","Reason: tried: '\/Applications\/Adobe Lightroom Classic\/Adobe Lightroom Classic.app\/Contents\/Frameworks\/ahclient.framework\/Versions\/A\/ahclient' (code signature invalid in <6281CCAC-EE33-3E7C-8102-8268D37381E9> '\/Applications\/Adobe Lightroom Classic\/Adobe Lightroom Classic.app\/Contents\/Frameworks\/ahclient.framework\/Versions\/A\/ahclient' (errno=1) sliceOffset=0x000A0000, codeBlobOffset=0x0008B200, codeBlobSize=0x00004220), '\/System\/Library\/Frameworks\/ahclient.framework\/Versions\/A\/ahclient' (no such file, not in dyld cache)"]},
  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
  "faultingThread" : 0,
  "threads" : [{"triggered":true,"id":87548,"threadState":{"x":[{"value":6},{"value":1},{"value":6123186208},{"value":195},{"value":6123185184},{"value":0},{"value":0},{"value":0},{"value":32},{"value":9},{"value":1},{"value":10},{"value":0},{"value":51},{"value":4},{"value":32768},{"value":521},{"value":6906565468,"symbolLocation":416,"symbol":"__simple_bprintf"},{"value":0},{"value":0},{"value":6123185184},{"value":195},{"value":6123186208},{"value":1},{"value":6},{"value":8442548416,"symbolLocation":0,"symbol":"gProcessInfo"},{"value":0},{"value":0},{"value":0}],"flavor":"ARM_THREAD_STATE64","lr":{"value":6907071868},"cpsr":{"value":4096},"fp":{"value":6123185136},"sp":{"value":6123185072},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":6907023640,"matchesCrashFrame":1},"far":{"value":4352638976}},"frames":[{"imageOffset":471320,"symbol":"__abort_with_payload","symbolLocation":8,"imageIndex":4},{"imageOffset":519548,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":104,"imageIndex":4},{"imageOffset":519600,"symbol":"abort_with_payload","symbolLocation":16,"imageIndex":4},{"imageOffset":43176,"symbol":"dyld4::halt(char const*)","symbolLocation":328,"imageIndex":4},{"imageOffset":30096,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":4184,"imageIndex":4},{"imageOffset":24088,"symbol":"start","symbolLocation":1964,"imageIndex":4}]}],
  "usedImages" : [
  {
    "source" : "P",
    "arch" : "arm64",
    "base" : 4343693312,
    "CFBundleShortVersionString" : "13.0.1",
    "CFBundleIdentifier" : "com.adobe.LightroomClassicCC7",
    "size" : 3833856,
    "uuid" : "453dae44-6b3d-3136-9e6b-c0914c5051fb",
    "path" : "\/Applications\/Adobe Lightroom Classic\/Adobe Lightroom Classic.app\/Contents\/MacOS\/Adobe Lightroom Classic",
    "name" : "Adobe Lightroom Classic",
    "CFBundleVersion" : "13.0.1"
  },
  {
    "source" : "P",
    "arch" : "arm64",
    "base" : 4351459328,
    "CFBundleShortVersionString" : "13.3",
    "CFBundleIdentifier" : "com.adobe.AdobeCrashReporter",
    "size" : 917504,
    "uuid" : "1dac4084-4807-32e4-b23d-90adfd56ad5e",
    "path" : "\/Applications\/Adobe Lightroom Classic\/Adobe Lightroom Classic.app\/Contents\/Frameworks\/AdobeCrashReporter.framework\/Versions\/A\/AdobeCrashReporter",
    "name" : "AdobeCrashReporter",
    "CFBundleVersion" : "13.3.0.202308212305_12cd77f"
  },
  {
    "source" : "P",
    "arch" : "arm64",
    "base" : 4349870080,
    "CFBundleShortVersionString" : "1.0.0",
    "CFBundleIdentifier" : "com.adobe.ag.kernel",
    "size" : 294912,
    "uuid" : "f2845898-8065-38ef-9643-9fd028774aa7",
    "path" : "\/Applications\/Adobe Lightroom Classic\/Adobe Lightroom Classic.app\/Contents\/Frameworks\/AgKernel.framework\/Versions\/A\/AgKernel",
    "name" : "AgKernel",
    "CFBundleVersion" : "1"
  },
  {
    "source" : "P",
    "arch" : "arm64",
    "base" : 4350263296,
    "CFBundleShortVersionString" : "13.15.10.1",
    "CFBundleIdentifier" : "com.canon.edsdk",
    "size" : 589824,
    "uuid" : "ab9ce675-0512-3d82-b709-190aefa29963",
    "path" : "\/Applications\/Adobe Lightroom Classic\/Adobe Lightroom Classic.app\/Contents\/Frameworks\/EDSDK.framework\/Versions\/A\/EDSDK",
    "name" : "EDSDK",
    "CFBundleVersion" : "13.15.10.1"
  },
  {
    "source" : "P",
    "arch" : "arm64e",
    "base" : 6906552320,
    "size" : 583048,
    "uuid" : "49204446-242b-3d1e-9704-32f8ac99723e",
    "path" : "\/usr\/lib\/dyld",
    "name" : "dyld"
  }
],
  "sharedCache" : {
  "base" : 6905888768,
  "size" : 3553476608,
  "uuid" : "c26be8cd-619e-3513-8673-3ff826317005"
},
  "vmSummary" : "ReadOnly portion of Libraries: Total=809.7M resident=0K(0%) swapped_out_or_unallocated=809.7M(100%)\nWritable regions: Total=8576K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8576K(100%)\n\n                                VIRTUAL   REGION \nREGION TYPE                        SIZE    COUNT (non-coalesced) \n===========                     =======  ======= \nSTACK GUARD                       56.0M        1 \nStack                             8176K        1 \nVM_ALLOCATE                         16K        1 \n__DATA                             267K        6 \n__DATA_CONST                       246K        5 \n__DATA_DIRTY                         7K        1 \n__LINKEDIT                       803.7M        5 \n__TEXT                            6076K        5 \ndyld private memory                272K        2 \n===========                     =======  ======= \nTOTAL                            874.5M       27 \n",
  "legacyInfo" : {
  "threadTriggered" : {
 
  }
},
  "logWritingSignature" : "3077b3cad7d9087f2d0bd4c9a401a0458951cab0",
  "trialInfo" : {
  "rollouts" : [
    {
      "rolloutId" : "62c74108bcb0435c2153f963",
      "factorPackIds" : {
        "SIRI_TEXT_TO_SPEECH" : "651df1e7be905e686a05edc8"
      },
      "deploymentId" : 240000367
    },
    {
      "rolloutId" : "60da5e84ab0ca017dace9abf",
      "factorPackIds" : {
 
      },
      "deploymentId" : 240000008
    }
  ],
  "experiments" : [
    {
      "treatmentId" : "6dd670af-0633-45e4-ae5f-122ae4df02be",
      "experimentId" : "64406ba83deb637ac8a04419",
      "deploymentId" : 900000017
    }
  ]
}
}
 
Model: Mac13,2, BootROM 8422.141.2, proc 20:16:4 processors, 64 GB, SMC 
Graphics: Apple M1 Ultra, Apple M1 Ultra, Built-In
Display: Studio Display, 5120 x 2880 Retina, Main, MirrorOff, Online
Display: Studio Display, 5120 x 2880 Retina, MirrorOff, Online
Memory Module: LPDDR5, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4387), wl0: May 27 2023 02:14:41 version 20.96.31.0.8.7.148 FWID 01-1f7d4484
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
PCI Card: pci8086,15f0, USB eXtensible Host Controller, Thunderbolt@3,0,0
PCI Card: Pegasus, RAID Controller, Thunderbolt@4,0,0
PCI Card: pci8086,15f0, USB eXtensible Host Controller, Thunderbolt@3,0,0
PCI Card: pci8086,15f0, USB eXtensible Host Controller, Thunderbolt@3,0,0
PCI Card: pci8086,15f0, USB eXtensible Host Controller, Thunderbolt@3,0,0
PCI Card: pci144d,a80c, NVM Express Controller, Thunderbolt@67,0,0
PCI Card: pci10b5,8609, Unknown, Thunderbolt@7,0,1
PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@10,0,0
PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@9,0,0
PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@11,0,0
Serial ATA Device: ST2000DM006-2DM164, 2 TB
Serial ATA Device: ST2000DM001-1ER164, 2 TB
Serial ATA Device: ST2000DM006-2DM164, 2 TB
Serial ATA Device: ST2000DM006-2DM164, 2 TB
Serial ATA Device: ST2000DM001-1ER164, 2 TB
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB3.1 Hub
USB Device: USB3.1 Hub
USB Device: USB3.1 Hub
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB3 Gen2 Hub
USB Device: USB3.2 Hub
USB Device: USB2 Hub
USB Device: USB2.1 Hub
USB Device: Wacom Wireless Receiver
USB Device: MT1956
USB Device: Studio Display
USB Device: USB31Bus
USB Device: USB3.2 Hub
USB Device: USB2.1 Hub
USB Device: USB31Bus
USB Device: USB3 Gen2 Hub
USB Device: USB2 Hub
USB Device: Studio Display
USB Device: USB31Bus
Thunderbolt Bus: Mac Studio, Apple Inc.
Thunderbolt Device: TBU405, ACASIS, 1, 67.1
Thunderbolt Bus: Mac Studio, Apple Inc.
Thunderbolt Bus: Mac Studio, Apple Inc.
Thunderbolt Device: Pegasus32-R, Promise Technology, Inc., 1, 50.3
Thunderbolt Bus: Mac Studio, Apple Inc.
Thunderbolt Device: Studio Display, Apple Inc., 1, 67.1
Thunderbolt Bus: Mac Studio, Apple Inc.
Thunderbolt Device: Studio Display, Apple Inc., 1, 67.1
Thunderbolt Bus: Mac Studio, Apple Inc.

 

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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I dowgrade to 13.0 and everytings works fine!!

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Participant ,
Oct 13, 2023 Oct 13, 2023

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I just updated Lightroom Classic for the version 13.0.1 and now the application does not start.
All I get is a error message.

Apple M1 macOS Ventura 13.6

 

LcR.jpg

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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Thank you, I've now had the issue resolved. We rolled back to a previous
version and then to the new version again and this seemed to resolve the
issue.

--
[image: facebook] <>
[image: instagram] <>
Anna

Anna Kennedy Photography
07793 531082
anna@annakennedyphotography.co.uk
https://annakennedyphotography.co.uk/

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Adobe Employee ,
Oct 13, 2023 Oct 13, 2023

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Update 10/16/2023 - Midday - Central Time (US)

The issue has been traced to a server issue on our end and is not a failure of the Lightroom Classic update itself.  This issue has been rectified.

This means that the previous recommendation for this issue is to perform a clean reinstall of 13.0.1, is still the correct resolution as you may have residual files from previous attempts to install present on your system.

 
There is no additional update (i.e., waiting for 13.0.2) that is necessary to correct this issue. 

 

Clean Lightroom Install Procedure

  1. Close Lightroom
  2. Restart the computer
  3. Use the Adobe Creative Cloud App to uninstall Lightroom
  4. Restart the computer
  5. Install Lightroom via the Creative Cloud App without launching any other programs.
  6. Restart the computer
  7. Launch Lightroom
  8. Wait 5 minutes

 

If you've attempted the reinstall previously, you should follow this instruction set again. 

Thank you for your patience!

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Investigating

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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Bonjour,

LrC 13.0.1 sur iMac Intel core i9, RAM 32Go, SSD 2To (1,16 To libre), MacOS Ventura 13.6

LrC v13.0.1 plante dans le module développement (photo format TIFF, après quelques retouches locales et correction point de couleur sur un masque "visage")

LrC quitte brutalement, sans aucun message, en cours de développement.

Impossible de revenir dans LrC (quitte immédiatement dès que l'on relance l'application).

La seule solution est de retirer manuellement la photo du dossier dans lequelle elle se trouvait (puis rouvrir LrC et synchoniser le dossier).

Anomalie arrivée hier avec LrC v13.0

Reproduite aujourd'hui sur une autre photo avec LrC v13.0.1

Autres informations :

 - si ensuite, je tente d'importer cette photo alors LrC se quitte au moment de l'import

 - et je tente d'ouvrir cette photo avec PS (2024  v25.0.0), PS se plante également (se ferme) ...

(photo non joignable au message car fait 61,4Mo)

 - cette photo peut être affichée normalement dans Aperçu, ou dans DxO, ...

 

 

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New Here ,
Oct 13, 2023 Oct 13, 2023

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LrC 13.0 used to start just fine. When I updated to 13.0.1, it crashes instantly. Please fix ASAP.

App version: 13.0.1

Macbook Pro, M1 Max, 64GB, 8TB

Just starting the app after updating, it instantly crashes. No actual app window comes up or anything - just immediately a MacOS dialog box that "Adobe Lightroom Classic" quit unexpectedly. Detailed MacOS crash report below:

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Adobe Lightroom Classic [52408]
Path: /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
Identifier: com.adobe.LightroomClassicCC7
Version: 13.0.1 (13.0.1)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-10-13 06:42:57.2703 -0700
OS Version: macOS 14.0 (23A344)
Report Version: 12
Anonymous UUID: B7C0C303-D553-00C9-C1BF-96EE15AFF9F2

Sleep/Wake UUID: A04FB508-C694-4298-A1C2-12DF22D62131

Time Awake Since Boot: 510000 seconds
Time Since Wake: 1413 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace DYLD, Code 1 Library missing
Library not loaded: @executable_path/../Frameworks/ahclient.framework/Versions/A/ahclient
Referenced from: <453DAE44-6B3D-3136-9E6B-C0914C5051FB> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
Reason: tried: '/Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient' (code signature invalid in <6281CCAC-EE33-3E7C-8102-8268D37381E9> '/Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient' (errno=1) sliceOffset=0x000A0000, codeBlobOffset=0x0008B200, codeBlobSize=0x00004220), '/System/Library/Frameworks/ahclient.framework/Versions/A/ahclient' (no such file, not in dyld cache)
(terminated at launch; ignore backtrace)

Thread 0 Crashed:
0 dyld 0x181c15b48 __abort_with_payload + 8
1 dyld 0x181c22108 abort_with_payload_wrapper_internal + 104
2 dyld 0x181c2213c abort_with_payload + 16
3 dyld 0x181ba9518 dyld4::halt(char const*, dyld4::StructuredError const*) + 304
4 dyld 0x181ba61e8 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3884
5 dyld 0x181ba4f44 start + 1948


Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000006 x1: 0x0000000000000001 x2: 0x000000016eeb28c0 x3: 0x00000000000000c3
x4: 0x000000016eeb24c0 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000000000
x8: 0x0000000000000020 x9: 0x000000016eeb2433 x10: 0x000000000000000a x11: 0x0000000000000000
x12: 0x0000000000000035 x13: 0x1000000000000000 x14: 0x0000000000000004 x15: 0x0000000000008000
x16: 0x0000000000000209 x17: 0x0000000181ba237c x18: 0x0000000000000000 x19: 0x0000000000000000
x20: 0x000000016eeb24c0 x21: 0x00000000000000c3 x22: 0x000000016eeb28c0 x23: 0x0000000000000001
x24: 0x0000000000000006 x25: 0x000000016eeb3318 x26: 0x000000016eeb3258 x27: 0x0000000000000000
x28: 0x000000001f070004 fp: 0x000000016eeb2490 lr: 0x0000000181c22108
sp: 0x000000016eeb2450 pc: 0x0000000181c15b48 cpsr: 0x80001000
far: 0x000000011c5f4000 esr: 0x56000080 Address size fault

Binary Images:
0x101ab8000 - 0x101b97fff com.adobe.AdobeCrashReporter (13.3) <1dac4084-4807-32e4-b23d-90adfd56ad5e> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
0x101934000 - 0x10197bfff com.adobe.ag.kernel (1.0.0) <f2845898-8065-38ef-9643-9fd028774aa7> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/AgKernel.framework/Versions/A/AgKernel
0x101994000 - 0x101a23fff com.canon.edsdk (13.15.10.1) <ab9ce675-0512-3d82-b709-190aefa29963> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/Frameworks/EDSDK.framework/Versions/A/EDSDK
0x100f4c000 - 0x1012f3fff com.adobe.LightroomClassicCC7 (13.0.1) <453dae44-6b3d-3136-9e6b-c0914c5051fb> /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic
0x181b9f000 - 0x181c32873 dyld (*) <ffd8ab66-c9ab-31df-ab80-3a3dff367ddd> /usr/lib/dyld
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=893.9M resident=0K(0%) swapped_out_or_unallocated=893.9M(100%)
Writable regions: Total=12.4M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=12.4M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8176K 1
VM_ALLOCATE 16K 1
__DATA 267K 6
__DATA_CONST 246K 5
__DATA_DIRTY 7K 1
__LINKEDIT 888.0M 5
__TEXT 6096K 5
dyld private memory 4384K 4
=========== ======= =======
TOTAL 962.7M 29

 

-----------
Full Report
-----------

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"uptime" : 510000,
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"version" : 2,
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"codeSigningMonitor" : 1,
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"pid" : 52408,
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"procLaunch" : "2023-10-13 06:42:57.2143 -0700",
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"codeSigningTeamID" : "JQ525L2MZD",
"codeSigningFlags" : 570491649,
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"codeSigningTrustLevel" : 4294967295,
"instructionByteStream" : {"beforePC":"NAEAANQAAAAQAQAAGAEAACABAAAoAQAAMAEAAEwBAAAwQYDSARAA1A==","atPC":"AwEAVH8jA9X9e7+p\/QMAkcww\/pe\/AwCR\/XvBqP8PX9bAA1\/WEC2A0g=="},
"wakeTime" : 1413,
"sleepWakeUUID" : "A04FB508-C694-4298-A1C2-12DF22D62131",
"sip" : "enabled",
"exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
"termination" : {"code":1,"flags":518,"namespace":"DYLD","indicator":"Library missing","details":["(terminated at launch; ignore backtrace)"],"reasons":["Library not loaded: @executable_path\/..\/Frameworks\/ahclient.framework\/Versions\/A\/ahclient","Referenced from: <453DAE44-6B3D-3136-9E6B-C0914C5051FB> \/Applications\/Adobe Lightroom Classic\/Adobe Lightroom Classic.app\/Contents\/MacOS\/Adobe Lightroom Classic","Reason: tried: '\/Applications\/Adobe Lightroom Classic\/Adobe Lightroom Classic.app\/Contents\/Frameworks\/ahclient.framework\/Versions\/A\/ahclient' (code signature invalid in <6281CCAC-EE33-3E7C-8102-8268D37381E9> '\/Applications\/Adobe Lightroom Classic\/Adobe Lightroom Classic.app\/Contents\/Frameworks\/ahclient.framework\/Versions\/A\/ahclient' (errno=1) sliceOffset=0x000A0000, codeBlobOffset=0x0008B200, codeBlobSize=0x00004220), '\/System\/Library\/Frameworks\/ahclient.framework\/Versions\/A\/ahclient' (no such file, not in dyld cache)"]},
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":10600997,"threadState":{"x":[{"value":6},{"value":1},{"value":6155872448},{"value":195},{"value":6155871424},{"value":0},{"value":0},{"value":0},{"value":32},{"value":6155871283},{"value":10},{"value":0},{"value":53},{"value":1152921504606846976},{"value":4},{"value":32768},{"value":521},{"value":6471426940,"symbolLocation":416,"symbol":"__simple_bprintf"},{"value":0},{"value":0},{"value":6155871424},{"value":195},{"value":6155872448},{"value":1},{"value":6},{"value":6155875096},{"value":6155874904},{"value":0},{"value":520552452}],"flavor":"ARM_THREAD_STATE64","lr":{"value":6471950600},"cpsr":{"value":2147487744},"fp":{"value":6155871376},"sp":{"value":6155871312},"esr":{"value":1442840704,"description":" Address size fault"},"pc":{"value":6471899976,"matchesCrashFrame":1},"far":{"value":4770971648}},"frames":[{"imageOffset":486216,"symbol":"__abort_with_payload","symbolLocation":8,"imageIndex":4},{"imageOffset":536840,"symbol":"abort_with_payload_wrapper_internal","symbolLocation":104,"imageIndex":4},{"imageOffset":536892,"symbol":"abort_with_payload","symbolLocation":16,"imageIndex":4},{"imageOffset":42264,"symbol":"dyld4::halt(char const*, dyld4::StructuredError const*)","symbolLocation":304,"imageIndex":4},{"imageOffset":29160,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":3884,"imageIndex":4},{"imageOffset":24388,"symbol":"start","symbolLocation":1948,"imageIndex":4}]}],
"usedImages" : [
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"source" : "P",
"arch" : "arm64",
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"CFBundleShortVersionString" : "13.3",
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}

 

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Explorer ,
Oct 13, 2023 Oct 13, 2023

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Das heute erschienende Update LrC v 13.0.1 stürzt sofort unter MacOS Sonoma auf iMac mit M1 Chip ab. Rückkehr zu v 13.0 ermöglicht wieder den Start und damit die Nutzung. Auto Update abschalten nicht vergessen, falls aktiviert.

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New Here ,
Oct 13, 2023 Oct 13, 2023

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I just ran the latest update that was supposed to fix all the bug fixes and not lrc won't open at all! Help! This came at the WORST TIME.

I'm running the most recent version on an imac, Sonoma 14

Kim

 

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Engaged ,
Oct 13, 2023 Oct 13, 2023

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It happened to me too. You can roll back to 13.0 easily and continue your work today.

 

  1. open the Creative Cloud control app
  2. in the left-hand sidebar, click on “All apps”
  3. in the list “Installed Software”, locate Lightroom Classic
  4. click on the three ••• dots to open the context menu
  5. choose “Other versions” from this menu
  6. an overlay window will open, showing you the installed as well as Older Versions
  7. click “Install” on the version just prior to the one you’re running (if you’re running 13.0.1, install 13.0)

 

Hope to help

Alex.

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Participant ,
Oct 13, 2023 Oct 13, 2023

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Sonoma on both devices. Start up issue on my 2019 iMac Intel. 2020 MacBook Air M1 opened correctly.

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New Here ,
Oct 13, 2023 Oct 13, 2023

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Hi all

 

I just updated my Lightroom classic to the latest version 13.0.1 and now it's working anymore. 

I have macOS Sonoma 14.0. 

Deos anyone ecountered this issues? 

 

Thx

ToniScreenshot 2023-10-13 at 16.33.02 copy.jpg

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Participant ,
Oct 13, 2023 Oct 13, 2023

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Revert back to 13 until Adobe fixes it. It shouldn't take very long.       

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New Here ,
Oct 13, 2023 Oct 13, 2023

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Running Mac studio M1 processor, Sonoma 14.0

Adobe update installed today: crashing on start-up, now not even starting up.

Any suggestions?

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Participant ,
Oct 13, 2023 Oct 13, 2023

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I advise you to go back to version 12.5 at all, it is simply impossible to work on 13.0! It is not known what the developers have changed in version 13.0.1, but the errors are still there!

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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Same situation with me. macOS – 13.6 (22G120)

Will wait for the bug fix. 

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New Here ,
Oct 13, 2023 Oct 13, 2023

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After installing the update to 13.0.1 I have the same problem LrC won't start and an error window appears...Snímek obrazovky 2023-10-13 v 17.49.05.png

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Participant ,
Oct 13, 2023 Oct 13, 2023

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I've had no issues with LrC 13 on either my 2019 iMac Intel or 2020 Macbook Air. Both OS are Sonoma.             

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New Here ,
Oct 13, 2023 Oct 13, 2023

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Ive just updated from 13 to 13.01 and now it wont launch. Lightroom shut down unexpectedly message everytime i try to open. Im on a Mac. Ive tried to reboot several time to no avail.

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New Here ,
Oct 13, 2023 Oct 13, 2023

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No work after update Lightroom 13.0.1

macOs 13.6

Pls help!

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Community Expert ,
Oct 13, 2023 Oct 13, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">

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