• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
39

P: (14.3) Sonoma - WB Picker Loupe Tool is stuck after first click

Community Beginner ,
Jan 25, 2024 Jan 25, 2024

Copy link to clipboard

Copied

Running 13.1 on intel iMac, Sonoma.  Grab the eyedropper for white balance and the loupe window gets stuck on the first color it touches.  Still can pick different spots to change WB, but the loupe never changes as you move around image.  This is new since Sonoma upgrade.  Restarts, etc., did not resolve.

Bug Fixed
TOPICS
macOS

Views

3.6K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , May 21, 2024 May 21, 2024

Greetings all,

 

Updates for the Adobe Photography Products have been released.  The May 2024 updates contain an update for this issue.  Note: this update must be used with Mac 14.5 OS Version or later for the fix to be effective.

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for being so patient.

Status Fixed

Votes

Translate

Translate
replies 114 Replies 114
114 Comments
Community Expert ,
Jan 25, 2024 Jan 25, 2024

Copy link to clipboard

Copied

First thing to try with strange issues like this is resetting the preferences: 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

 

-- Johan W. Elzenga

Votes

Translate

Translate

Report

Report
LEGEND ,
Jan 25, 2024 Jan 25, 2024

Copy link to clipboard

Copied

iMac, Sonoma

'What MACOS Sonoma version number?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 29, 2024 Jan 29, 2024

Copy link to clipboard

Copied

Hello everyone,
the magnifying glass of the white balance or point color does not work and does not show a magnification of the image. The zoom display seems to hang up.
I am on Lightroom 7.1.2 and MacOS Sonoma 14.3.

I have no idea what the problem is or how I can solve it.
Beste regards,

Philipp

IMG_5607.JPG

IMG_5608.JPG

  

Votes

Translate

Translate

Report

Report
New Here ,
Jan 29, 2024 Jan 29, 2024

Copy link to clipboard

Copied

Same problem on my new MacBook Pro 16" M2 Pro. 32 Gb memory, running Sonoma 14.3 and LR 13.1

Have resetted my LR prefs but same result

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jan 29, 2024 Jan 29, 2024

Copy link to clipboard

Copied

Do you have HDR enabled in this image? That would explain it. 

 

Loupe views for various tools are SDR only and will show differently than the rendered content of an HDR-enabled image. 

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 29, 2024 Jan 29, 2024

Copy link to clipboard

Copied

Hey Rikk, 

thanks for the reply. HDR ist disabled. And it's the same for JPEGs and Raw-files. 

The problem with loupe view only appears on my mac. Changing whitebalance for example on iPad or iPhone works perfectly fine. 

I can still click on the image and the whitebalance changes accordingly and even point color selects a specific color. It just doesnt preview the area in the loupe. 

IMG_5630.JPG

IMG_5629.JPG

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jan 29, 2024 Jan 29, 2024

Copy link to clipboard

Copied

I am not seeing the issue on any of my Sonoma systems. The pixels displayed by the loupe are the brightness and content I would expect. 

A preference file reset would be a good starting point for you. 

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop, it can change your local storage location. Please review this setting after resetting preferences. 

 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 29, 2024 Jan 29, 2024

Copy link to clipboard

Copied

Unfortunately, I'm not sure when exactly this problem occurred. It might have happened after the latest Sonoma update. Could there be a chance of that causing the error? I tried to go back to an older version of Lightroom, but that didn't help.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 29, 2024 Jan 29, 2024

Copy link to clipboard

Copied

Please ignore my last reply. Somehow missed your message. 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 29, 2024 Jan 29, 2024

Copy link to clipboard

Copied

Okay, so I just did the preference reset. The issue is still there. 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

Copy link to clipboard

Copied

I would start looking at Screen-scaling settings to see if different screen resolutions affect the issue.

What type of pointing device are you using?  Trackpad? Tablet? Mouse? other?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 30, 2024 Jan 30, 2024

Copy link to clipboard

Copied

Tried different screen resolutions and nothing changed. 

I'm using a mouse. Tried to delete its custom settings for lightroom in the device software, but that didn't help either. 

Votes

Translate

Translate

Report

Report
Community Expert ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

I had not tried it myself yet, but I do see the same issue. The eyedropper works fine, and when I look at the image preview in the upper left corner, I do see the image preview change while going over the image with the eyedropper. But the eyedropper loupe does nothing. @RikkFlohr this look like a bug.

 

-- Johan W. Elzenga

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

I am not able to replicate this, @JohanElzenga .  (14.2.1). 
I wonder if permission to record screen is not enabled in the Mac OS for Lightroom Classic? 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
New Here ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

I'm seeing the same issue with the white balance picker in LrC.  iMac 2020 running Sonoma 14.3, LrC 13.1. I looked in Camera Raw to see if the same thing happens but there is no loupe view. I do see the image change colors in the Navigator window (LrC). I have not reset preferences here yet, but I see it didn't work for one person.

Votes

Translate

Translate

Report

Report
Community Expert ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

@Rikk Flohr: Photography Screen recording is permitted (and because the eyedropper itself works, this can't be the reason). It's most likely related to MacOS Sonoma 14.3 and not present in MacOS 14.2.1. I just checked on my wife's computer: same thing.

 

-- Johan W. Elzenga

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

I will upgrade a machine to 14.3 and see if it manifests. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

Upgrading to 14.3 is required to make the Loupe tool stick.  I will log it. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

Copy link to clipboard

Copied

Bugs are filed against Classic and Desktop; this thread contains reports from both applications.

Note: macOS 14.5 is reported to fix the issue on Classic 13.2 but introduces a crash on LrD 7.2.  Lightroom Desktop's next release should address the crashing introduced in the combination of 7.2 and macOS 14.5

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Acknowledged

Votes

Translate

Translate

Report

Report
New Here ,
Feb 06, 2024 Feb 06, 2024

Copy link to clipboard

Copied

I'm having the same issue. When will this be fixed?

Votes

Translate

Translate

Report

Report
Participant ,
Feb 09, 2024 Feb 09, 2024

Copy link to clipboard

Copied

The white balance and point color loupes get stuck on the first thing they preview after mousing over the first image I use it on after application launch. On MacOS Sonoma 12.3; Lightroom Desktop 7.1.2; MBP 13" M1 2020.

 

They will still work (i.e., set a WB or choose a point color) when clicking on the image, but the preview/zoomed version of the loupe remains frozen. I've only noticed this issue lately - may be a result of upgrading to MacOS Sonoma 12.3. Seems very similar/the same as this issue reported as a bug in Lightroom Classic: https://community.adobe.com/t5/lightroom-classic-bugs/p-14-3-sonoma-wb-picker-loupe-tool-is-stuck-af...

 

I have tried adding Lightroom to allow it to view/record screen in System Preferences (though it has never asked for these permissions); have also tried resetting Lightroom preferences. Restarting Lightroom or computer can reset the what the loupes get stuck/frozen on initially. However, once the loupe is first used and gets stuck, even switching to a different image in Lightroom won't change that original frozen loupe view.

 

Anyone else with this issue?

Votes

Translate

Translate

Report

Report
New Here ,
Feb 14, 2024 Feb 14, 2024

Copy link to clipboard

Copied

I'm having the same problem. The loupe stuck at the pixel right under the cursor. Trying to zoom in/zoom out the loupe by scrolling up or down update the loupe, but the content inside still freezes and does not change according to my cursor. I've tried reset my machine, reset and reinstall the Lightroom but it does not work.

I'm using macOS Sonoma 14.3.1, Lightroom 7.1.2, downgraded to Lighroom 7.0 but the problem still persist.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 17, 2024 Feb 17, 2024

Copy link to clipboard

Copied

I've got a problem with the color picker in Lightroom Cloud (MAC) in that it sets to a specific color in the enlarged circle and doesn't change as I move around a photo. I don't have the same problem in Classic. See attached photo. Note thatthe picker does select the correct color as seen by the faint black dot in the picker panel on the right,IMG_3954.jpg

Votes

Translate

Translate

Report

Report
Community Beginner ,
Feb 17, 2024 Feb 17, 2024

Copy link to clipboard

Copied

Yup, same issue with me.

Votes

Translate

Translate

Report

Report
Community Expert ,
Feb 17, 2024 Feb 17, 2024

Copy link to clipboard

Copied

Interesting. I see the same issue but with a different patch that doesn't change moving around on the image on my Mac Book Pro M1 Max running Sonoma. It does pick the right color under the dropper but the enlargement in the circle is from some other area not even in the same image.

 

 

Votes

Translate

Translate

Report

Report