P: After the new version "update” today — “Unexpected error opening catalog.”

[FeedbackCommunityMember]

“The catalog could not be opened due to an unexpected error.” Not just my main catalog. Every catalog, recent and older, and every backup.

This is what I'm looking for urgent help with.

It's far from the only problem. InDesign crashed hard on first launch of the update. Fonts spun in Adobe Fonts and wouldn't load. What an utter disaster you are lately Adobe. 

[Sunil_Bhaskaran]

Please post here if you face this issue. 

Thanks,

Sunil

[gkramer71@gmail.com]

When I updated to Lightroom version  10 on a 2019 iMac running Catalina 10.15.7 I got the error  Unexpected error opening catalog. The catalog could not be opened due to an unexpected error. Try again, Quit,  Choose  a different catalog.  I tried all thee nothing worked. I uninstalled  and reinstalled multiple time and could not get it to work

[Rikk Flohr: Photography]

Do you have the following Lightroom plugin installed on your system?:

jF Folder Publisher

[gkramer71@gmail.com]

No, I never even heard of it til I just googled it

[BertVDK]

Same problem here!! Updated LrC as suggested by Creative Cloud and boom! Can't open the LRcat anymore! Nor even making a new .lrcat ...

[gkramer71@gmail.com]

I downloaded Lr classic 9.4 again and that is working, but not a permanent solution. 

[BertVDK]

screenshot concerning the unexpected error

[FeedbackCommunityMember]

I just installed MacOS Catalina so I can use Lightroom Classic CC 10. Everytime I open Lightroom I get the error message: 

Unexpected error opening catalog. The catalog could not be opened due to an unexpected error.

I get the same error even if I try to create a new catlaog. I have uninstalled and installed several times. I even reinstalled the previous version 9.4. It works. I tried to upgrade to LR CC 10 from 9.4 and get the same error.

[TheDigitalDog]

Did you give permission in Privacy System Prefs for LR/disk acess ?

https://www.google.com/amp/s/eclecticlight.co/2020/01/15/a-guide-to-catalinas-privacy-protection-2-c...

[peterc77525959]

Using LrC 9.4 on iMac with Catalina 10.15.7

Upgraded to LrC 10, but will not open catalog: "Cannot open catalog - unexpected error"

Downgraded to LrC 9.4, works fine.

Here is my system info:

Lightroom Classic version: 9.4 [ 202008061458-dbb2971e ]
License: Creative Cloud
Language setting: en-GB
Operating system: Mac OS 10
Version: 10.15.7 [19H2]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.3 GHz
SqLite Version: 3.30.1
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 1,122.7 MB (13.7%)
Virtual memory used by Lightroom: 6,622.5 MB
Memory cache size: 100.8MB
Internal Camera Raw version: 12.4 [ 555 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 36MB / 4095MB (0%)
Camera Raw real memory: 38MB / 8192MB (0%)
Displays: 1) 4096x2304

Graphics Processor Info: 
Metal: AMD Radeon R9 M395

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/petercharlish/Pictures/Lightroom/Lightroom Catalog-2-2.lrcat
Settings Folder: /Users/petercharlish/Library/Application Support/Adobe/Lightroom

Installed Plugins: 
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Export to Photomatix Pro
4) Facebook
5) Flickr
6) HDR Efex Pro 2
7) LensTagger Exif Tool
8) LR/Instagram
9) Luminar Flex
10) Macphun Creative Kit
11) Nikon Tether Plugin
12) ON1 Photo RAW 2018
13) ON1 Resize 2018
14) Snapheal CK
15) Tonality CK

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default (Built-in Output)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: LR5x42
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon R9 M395 OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 2.1 ATI-3.10.18
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod 

[BertVDK]

Just like Gary I went back to LR v9.4 ... et voilà, it works (after checking the integrity)!! Hi, Adobe, there is something to straighten!

[FeedbackCommunityMember]

Mac Users: try Onyx to rule out a corrupt cache or application state, instructions below (I was a Mac IT pro for 25 years).

Download the free Onyx (https://www.titanium-software.fr/en/onyx.html), select the Onyx version for your OS, download, run it, reboot.

In Onyx run almost everything in the Maintenance tab, deselecting things you may not want deleted, like Launch Services . Hit the "Options" button across from "Internet" and check/deselect more stuff like Cookies & Other Site Data, Browser History, Form Values, (which are OFF by default), but make any other choices you want to keep. If you don’t know what something is, google it, or don’t run it, or ask me, then hit Run Tasks. After it's done it will ask for a reboot.

Also try to fix any directory damage by running Disk First Aid from Disk Utility: boot into Recovery Mode, (hold down Command-R when booting). When you're in Recovery Mode go to the Utilities menu and launch Disk Utility, select Macintosh HD (or whatever), and say Repair Disk. When done go to Apple Menu for Startup disk and restart normally.

[FeedbackCommunityMember]

Same Problem. Cannot open previously working catalogs. Cannot create new catalogs. All quit with an unexpected error. 

Just what I want to see when I come home from a week-long photo job and cannot edit any pictures. 

MacOS 10.14.6

[petera58208593]

I had this same error when I fired up Lightroom Classic this morning. I was not happy about losing some hours of work from yesterday. I tried the backup from last night with the same result.

Eventually I decided to try shutdown and restart on my iMac. That worked. On starting LrC from the Creative Cloud application it ran an integrity check on my catalog and then opened it where I left off last night.

After editing a few images I decided it was best to test if things were once again working as normal so I quit LrC and restarted. That gave the same result as before - unexpected error and refusal to open the catalog. I shutdown my iMac and restarted again. That worked and my catalog opened on the same file I had been working on before I quit.

System info follows:

Lightroom Classic version: 10.0 [ 202010011851-ef6045e0 ]
License: Creative Cloud
Language setting: en-AU
Operating system: Mac OS 10
Version: 10.15.7 [19H2]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.5 GHz
SqLite Version: 3.30.1
Built-in memory: 49,152.0 MB
Real memory available to Lightroom: 49,152.0 MB
Real memory used by Lightroom: 4,181.5 MB (8.5%)
Virtual memory used by Lightroom: 15,141.8 MB
Memory cache size: 17.9MB
Internal Camera Raw version: 13.0 [ 610 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1772MB / 24575MB (7%)
Camera Raw real memory: 1972MB / 49152MB (4%)
Displays: 1) 5120x2880

Graphics Processor Info: 
Metal: AMD Radeon Pro 575

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/peteralbion/Pictures/Lightroom/Lightroom Catalog-v10.lrcat
Settings Folder: /Users/peteralbion/Library/Application Support/Adobe/Lightroom

Installed Plugins: 
1) Aurora HDR 2019
2) Facebook
3) Flickr
4) Luminar 4
5) Nikon Tether Plugin
6) Photolemur 3

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default (Built-in Output)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: LR5x42
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon Pro 575 OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 2.1 ATI-3.10.18
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod 

[FeedbackCommunityMember]

My setup iMac Pro 2017, Catalina 10.15.7.

Exactly the same issue fails under LR Classic 10 and works just fine in 9.4.

I did create a new catalog and attempt to import the catalog, that too failed in 9.4 giving this meesage:

[petera58208593]

It's as regular as clockwork. I tried again to confirm the effect. Quit LrC and it will not reopen the catalog it was working on (or another). Restart the Mac and it's all OK. Must be a bug.

[FeedbackCommunityMember]

Hello!

Since the Lightroom Classic 10 is here I'm unable to work with it!

When I try to open a catalog I have the error "unable to open catal... an unexpected error...", same thing for all my catalogs and if I try to create a new one.

If I reinstall the v9.4 everything is fine but impossible to use the v10!

I am on an "old" imac" with a nvidia gpu, with catalina 10.15.7. I tried to start in maintenance mode and deactivate the gpu in Lightroom preference, nothing better...

If you have any solution... because I cannot work with the v10 and I pay for the product 😉

[Sound Hound]

I am having the same issue with the new LrC V10.  I have posed elsewhere in the community forum.

[FeedbackCommunityMember]

What have we learned today? NEVER UPGRADE, until you get the "all clear" from Jeff Harmon (Photo Taco Podcast) or Victoria Bampton (Lightroomqueen.com).

[Rikk Flohr: Photography]

I am confused by this. 

The report shows you are running Lightroom Classic 9.4.  The title says, LrC 10.  Which is it that will not open the catalog?  

Is there a message? Dialog? or anything you could share about the failure?

[peterc77525959]

Sorry to be confusing.

I upgraded from 9.4 to 10, but could not open the catalog. The software reported an unexpected error (I don't recall the exact wording).

I uninstalled LrC 10 and reinstalled LrC 9.4. It opened the catalog without any problem.

I then upgraded to LrC 10 again, but, as before, it would not open the catalog and gave the same error message.

So I have uninstalled 10 again and have gone back to 9.4 (which is why the report says 9.4).

[Paul McFarlane PSS]

In case this is helpful, had the same from a photographer this weekend. We moved just the *.lrcat file (so isolated form the previews and sync file) and it upgraded fine. He felt rebuilding previews was a small price to pay to move on!

As I say, only in case it's a useful piece of jigsaw!

[Sunil_Bhaskaran]

Could you please check if a machine restart helps here?

Thanks,
Sunil

[TheDigitalDog]

Some other things to try and report back which may narrow down what/where this is happening:

Start up the Mac with shift key down, still an error? 

Log into the Mac with a different users, still an error? 

[FeedbackCommunityMember]

No one can know for certain if a restart will help your issue. Just do it and see?