P: Can't Import Certain Videos, says "File Contains no Video Frames"

Report · Nov 13, 2018

I posted this issue to the forum: https://forums.adobe.com/message/10739124

No resolution. In sum, I upgraded my Mac OS and LR to most recent versions, but still can't seem to import select videos into the catalog on my upgraded mac mini, but can do so on my iMac. Makes NO sense whatsoever.

It says the following error, file contains no video frames: Dropbox - Screenshot 2018-11-12 18.01.55.png

BUT I can open the file using File Explorer/Finder and it is fine. Also, it imports fine on my other mac.

Here is the video. Can you try to see what happens on your end?

Dropbox - 313055685820259-record.mov

The file count is different on my iMac than my Mac Mini, for same folders. Makes no sense, but clearly my Mac Mini is not able to import all the files but my iMac can.

Any help is appreciated.

https://forums.adobe.com/message/10739124

Report · Nov 13, 2018

I get there error on Mojave. Are you on Mojave on both your Macs?

Report · Nov 13, 2018

Scott, please copy the first ten lines from the menu command Help > System Info. That will show the precise versions of "the latest" you're running and remove ambiguity. (LR is notorious for fooling people into thinking they're on "the latest".)

Report · Nov 13, 2018

I observe the same behavior with my LR 8.0 / Mac OS 10.13.6.

As observed in the original thread, changing the file extension from .mov to .mp4 avoids the error.

However, ExifTool shows the file is in Apple QuickTime format, not MP4 (they're nearly but not identical). So the .mov extension should be the correct one -- strange the LR chokes on it.

Report · Nov 21, 2018

Scott, as requested above, could you please post the System Info (available in LR under menu Help -> System Info) contents for both the Mac machines - the one on which it works, and the one where you get an error on importing?

Thanks much for your patience - it will help us narrow down the issue.

Report · Dec 27, 2018

I am getting this behavior in LR Classic 8.1 with CR 11.1 on Windows 10. Videos created on an iPhone 7 in MOV format are giving me this same error.

Report · Dec 27, 2018

Have you tried the workaround of renaming the file's extension from .mov to .mp4?

Report · Dec 27, 2018

Yes, thanks, but I'm afraid that didn't work.

Report · Jan 05, 2019

I have the same problems with my LR 8.1 / Mac OS 10.13.6. Can ́t import MOV-Files into LR. Also the enaming of the file's extension from .mov to .mp4 didn ́t work. Thats really terrible. Is there any solution in the meantime?

Please see my own post below (18:04)

Matthias from Germany

Report · Jan 05, 2019

Hi all,

I have the same problems with my LR 8.1 / Mac OS 10.13.6. Can ́t import MOV-Files into LR. Also the enaming of the file's extension from .mov to .mp4 didn ́t work. Thats really terrible. Is there any solution in the meantime?

Notification: "Die Videodatei scheint beschädigt oder wird nicht erkannt. Sie hat keine Audio- oder Videostreams. (1)
/Users/Matthias/Downloads/DJI_0118.MOV"

Greetings Matthias

My LR Systeminfo:

Lightroom Classic-Version: 8.1 [ 1200465 ]Lizenz: Creative Cloud
Spracheinstellung: de-DE
Betriebssystem: Mac OS 10
Version: 10.13.6 [17G3025]
Anwendungsarchitektur: x64
Anzahl logischer Prozessoren: 4
Prozessorgeschwindigkeit: 3,5 GHz
Integrierter Speicher: 32.768,0 MB
Für Lightroom verfügbarer phys. Speicher: 32.768,0 MB
Von Lightroom verwendeter phys. Speicher: 2.804,0 MB (8,5%)
Von Lightroom verwendeter virtueller Speicher: 5.985,1 MB
Cache-Speichergröße: 1.158,5MB
Interne Camera Raw-Version: 11.1 [ 112 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 3
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 586MB / 16383MB (3%)
Physischer Speicher in Camera Raw: 586MB / 32768MB (1%)
Monitore/Anzeigegeräte: 1) 5120x2880

Informationen zum Grafikprozessor:
Metal: AMD Radeon R9 M295X

Anwendungsordner: /Applications/Adobe Lightroom Classic CC
Bibliothekspfad: /Volumes/Foto-DB/Hauptkatalog LR6/Lightroom 6 DB-2.lrcat
Einstellungen-Ordner: /Users/Matthias/Library/Application Support/Adobe/Lightroom

Installierte Zusatzmodule:
1) AdobeStock
2) Aperture/iPhoto-Import-Zusatzmodul
3) Canon Tether-Zusatzmodul
4) Export to Photomatix Pro
5) Facebook
6) Flickr
7) HDR Efex Pro 2
8) Nikon Tether-Zusatzmodul

Config.lua-Flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: Ausgang (integriert)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: 12.1x4
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon R9 M295X OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 2.1 ATI-1.68.20
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

Report · Jan 17, 2019

We're still investigating this issue. A workaround is the transcode the file to something Lightroom currently accepts.

Report · Jan 24, 2019

I'm also having this rather tiresome issue with my Fujifilm X-T3 video files.

System info:
Lightroom Classic version: 8.1 [ 1200465 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 3,5 GHz
Built-in memory: 32718,8 MB
Real memory available to Lightroom: 32718,8 MB
Real memory used by Lightroom: 864,8 MB (2,6%)
Virtual memory used by Lightroom: 1055,3 MB
GDI objects count: 643
USER objects count: 2569
Process handles count: 2741
Memory cache size: 220,6MB
Internal Camera Raw version: 11.1 [ 112 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 207MB / 16359MB (1%)
Camera Raw real memory: 216MB / 32718MB (0%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: Radeon(TM) RX 460 Graphics (22.19.677.257)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: C:\Users\hrann\OneDrive\Myndir\Lightroom\Lightroom Catalog-2.lrcat
Settings Folder: C:\Users\hrann\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) HDR Efex Pro 2
6) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002
Device : 67ef
Subsystem : 4b41043
Revision : cf
Video Memory : 4043
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: SPDIF Interface (2- FiiO USB DAC-E10)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Radeon(TM) RX 460 Graphics
GL_SHADING_LANGUAGE_VERSION: 4.50
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.5.13492 Compatibility Profile Context 22.19.677.257
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMDX_debug_output GL_AMD_blend_minmax_factor GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_framebuffer_sample_positions GL_AMD_gcn_shader GL_AMD_gpu_shader_half_float GL_AMD_gpu_shader_half_float2 GL_AMD_gpu_shader_int64 GL_AMD_interleaved_elements GL_AMD_multi_draw_indirect GL_AMD_name_gen_delete GL_AMD_occlusion_query_event GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_atomic_counter_ops GL_AMD_shader_stencil_export GL_AMD_shader_stencil_value_export GL_AMD_shader_trace GL_AMD_shader_trinary_minmax GL_AMD_sparse_texture GL_AMD_sparse_texture_pool GL_AMD_stencil_operation_extended GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_transform_feedback3_lines_triangles GL_AMD_transform_feedback4 GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_snorm GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_envmap_bumpmap GL_ATI_fragment_shader GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_copy_buffer GL_EXT_copy_texture GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_histogram GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texgen_reflection GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_bptc GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_IBM_texture_mirrored_repeat GL_INTEL_fragment_shader_ordering GL_KHR_context_flush_control GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_blend_square GL_NV_conditional_render GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_explicit_multisample GL_NV_float_buffer GL_NV_half_float GL_NV_primitive_restart GL_NV_texgen_reflection GL_NV_texture_barrier GL_OES_EGL_image GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint WGL_EXT_swap_control

Report · Jan 25, 2019

Can you post one of these to somewhere like Dropbox?

Report · Jan 29, 2019

Yes, as John mentioned above, could you please share a sample Fujifilm X-T3 video file for us to investigate further? You could upload on a public share and post a link here.

Thanks.

Report · Feb 11, 2019

This is happening to me as well. I have Windows 10

I have tried renaming the files to *.mp4.

Link to one of the videos that wouldn't upload.

https://www.dropbox.com/s/o5axo8ui5ihjf6z/VideoJan21%2C115836AM.mp4?dl=0

Lightroom Classic version: 8.1 [ 1200465 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.17134
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.3 GHz
Built-in memory: 16252.3 MB
Real memory available to Lightroom: 16252.3 MB
Real memory used by Lightroom: 3293.1 MB (20.2%)
Virtual memory used by Lightroom: 5299.9 MB
GDI objects count: 2575
USER objects count: 4454
Process handles count: 3298
Memory cache size: 0.6MB
Internal Camera Raw version: 11.1 [ 112 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 983MB / 8126MB (12%)
Camera Raw real memory: 1000MB / 16252MB (6%)
System DPI setting: 120 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 960M (23.21.13.9125)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic CC
Library Path: D:\Sue\Documents\Lightroom\Photo Catalog_LRCC-2.lrcat
Settings Folder: C:\Users\Sue\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Canon Tether Plugin
3) Facebook
4) Flickr
5) HDR Efex Pro 2
6) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 139b
Subsystem : 7061028
Revision : a2
Video Memory : 4055
Adapter #2: Vendor : 8086
Device : 191b
Subsystem : 7061028
Revision : 6
Video Memory : 80
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers / Headphones (Realtek Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: GeForce GTX 960M/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 391.25
GPUDeviceEnabled: false
OGLEnabled: true
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Report · Feb 11, 2019

Hi Susan, Thanks for reaching out to us.

The video that you have shared is an HEVC encoded video, and the same is currently only supported only on macOS High Sierra (v10.13) or above. Please see https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html#hevc-video-files for more details on the same.

Report · Mar 20, 2019

total BS. 265 isn't exactly new.
one more reason to ditch LR

Report · Jun 08, 2019

I am having the same issue and am able to play all MP4s on any of 4 other players I have so know they are ok. Even the ones converted from iPhone work on other players. However, one recently is not playing or coming over at all and get the message 'contains no video files' as others above have noted.

My top 10 from System are below.

Bob

Lightroom Classic version: 8.3.1 [ 201905241238-dcd7e2de ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Business Edition

Version: 10.0.17763

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 2.5 GHz

Built-in memory: 24520.1 MB

Real memory available to Lightroom: 24520.1 MB

Real memory used by Lightroom: 598.7 MB (2.4%)

Virtual memory used by Lightroom: 3299.7 MB

GDI objects count: 1205

USER objects count: 2868

Process handles count: 3716

Memory cache size: 23.0MB

Internal Camera Raw version: 11.3 [ 197 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX

Camera Raw virtual memory: 851MB / 12260MB (6%)

Camera Raw real memory: 862MB / 24520MB (3%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 2560x1440, 2) 2560x1440

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

the same issue. My top ten system files are below:

Report · Nov 30, 2019

I had the same problem with the recent batch of travel photos and videos. A Google search found this thread but nothing helpful here.

Then I somehow figured a way that worked for me. Just wanted to share here and hope it'll help some users.

As most of the videos taken with exactly the same cameras were imported fine, the problem may not be so much with the file format, codec or whatever. And I remember they were actually imported the first time round but with a white exclamation mark in a black circle and without previews. Subsequent imports failed completely with the error "File Contains no Video Frames".

First, I isolated all the videos failed to be imported. Then I created a Catalog from scratch and, imported the videos. Whala, the videos were imported perfectly fine! The next step is to reopen the original Catalog and import from that newly created Catalog. There you go.

Report · Jan 15, 2020

It didn't work for me unfortunately. Still can't manage videos from an iPhone in LR. This is not instilling confidence in Adobe products.

Report · Jan 15, 2020

You don't give enough information to offer you much help. What version of LR? Mac or Windows? How are you trying to get the videos into LR - Sync via LrMobile, or by importing.

A key problem is that LR on Windows doesn't support H265 format videos, which is now the default for iOS. With Sync, they will arrive in your catalogue but with an error message. But LR on Windows won't let you import these files through File > Import.

On the iPhone, go into iOS Settings, Camera, Format, and change the format to Most Compatible - this makes all new videos H264 which Lightroom on Windows can read. For existing videos, there's an OpenSource app called Handbrake which will convert H265 to H264.

Report · Jan 15, 2020

Sorry I didn't mention that I'm using LR on Windows. The videos were taken using Olympus OM-D EM1 Mark II and EM5 Mark II.

Report · Jan 15, 2020

Are they H265? If so, see my post for workarounds.

Report · Feb 24, 2020

I'm also getting this error and want to add my support to have Lightroom support H265. I've seen the workarounds for converting to H264 etc, but quite frankly in 2020 H265 is no longer a new video format. How is this not a priority?

Report · Feb 25, 2020

Damon, are you on Windows or Mac?

Report · Jun 15, 2020

I never had a problem
importing and viewing video files, either MOV files from my Nikon D800, or MOV
files from my iPhone 6S. However, now I am running Lightroom Classic version
9.2.1, under macOS 10.13.6, I tried to add 64 MOV files I shot on my iPhone
that are already downloaded in a folder on my hard drive. Lightroom refused to
let me add any of them: “The movie files contain no video frames” I am not sure what that means, so I quit Lightroom,
then relaunched it, and tried to add a fewer MOV files- it let me import 5
only.

I tried again with a few
more, all shot on same day with same iPhone, but again, it refused to add any
of them. It is not consistent- it sometimes will add some, other times, it
won’t add any. I restarted the computer, but now, it is refusing to add any MOV
files shot with my iPhone.

I have been running the same
iOS on my phone, 11.14.1 for at least 6 months, likely longer, so I have not changed
anything there. Lastly, I just did a test video shot with my Nikon- Lightroom
let me import a MOV file from an SD card, so it seems like it is just the
iPhone videos it can’t deal with.

Adobe Community

P: Can't Import Certain Videos, says "File Contains no Video Frames"