• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
6

P: Can't launch the most recent update of Lightroom Classic

Community Beginner ,
Apr 19, 2023 Apr 19, 2023

Copy link to clipboard

Copied

HELP - I downloaded and installed the latest upgrade to Lightroom Classic and it will not launch. I have uninstaleld it - twice - shut down my Mac computer, restarted and then tried to install the program. Nothing works. Until the new upgrade, it worked perfectly...suggestions??

 

Thanks,

Terry

Bug Fixed
TOPICS
macOS

Views

9.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Apr 23, 2023 Apr 23, 2023

Here is the workaround for resolving the issue of Lightroom Classic 12.3 not launching on macOS:

Manually change the permissions on the following folders and on all the items in these folders to Read & Write for the current user, so that Adobe applications are able to write to these folders when opened or during use:

 

/Users/[user name]/Library/Logs/
/Users/[user name]/Library/Logs/Adobe/

 

Note:

...

Votes

Translate

Translate
replies 132 Replies 132
132 Comments
LEGEND ,
May 21, 2023 May 21, 2023

Copy link to clipboard

Copied

Google translation: "LrC 12.3 does not start on MAC M1.  LeC 12.3 does not start on my MacStudio MacOS 13.3.1. After the start, an error message appears immediately. after falling back to LrC 12.2.1, LrC starts again immediately, tried several times. where is the problem here?"

 

Please post a full-resolution screenshot (not a phone pic) of the error message so we can see exactly what's happening.

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 21, 2023 May 21, 2023

Copy link to clipboard

Copied

inzwischen ein Update auf MacOS 13.4 gemacht, keine Änderung

im anhang der Screenshot

Votes

Translate

Translate

Report

Report
LEGEND ,
May 22, 2023 May 22, 2023

Copy link to clipboard

Copied

Does a window appear asking you to submit the crash report to Adobe?  If it does, and you enter the email address associated with your Adobe Id, then Adobe support can respond to your query here.

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 22, 2023 May 22, 2023

Copy link to clipboard

Copied

da sin keine Buttons zum versenden des Reports

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 22, 2023 May 22, 2023

Copy link to clipboard

Copied

ich habe das Log CollectorTool verwendet und die Logs hochgeladen.
die Eingangsmail habe ich bekommen.

Votes

Translate

Translate

Report

Report
Participant ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

Lightroom Classic 12.3 crashes with Ventura, (Macbook Pro, M1 32 gb).

 It worked fine under Monterey.

Attached is the crash report.

 

Jonathan

Votes

Translate

Translate

Report

Report
Participant ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

I have the same problem. Lightroom Classic 12.3 crashes. (Macbook Pro M1, Ventura)

Votes

Translate

Translate

Report

Report
Participant ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

I tried all the updates.

Votes

Translate

Translate

Report

Report
Participant ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

The latest Ventura is 13.4 without the 1.

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

Hallo,
bei mir hat geholfen die Berechtigung in dem Ordner
/users /xxxx/Library/Logs/Adobe/
auf schreiben und Lesen für Staff und everyone zu ändern!
 https://support.apple.com/kb/ph25287 

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

Ich hatte das gleiche Problem.

mit der Berechtigungsänderung wurde der Fehler behoben

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 23, 2023 May 23, 2023

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 24, 2023 May 24, 2023

Copy link to clipboard

Copied

Hello,

Suddently LR Classic v12.3 is not working for me, it crashes right at the moment of launching the application. I'm using macOS Monterrey 12.6.6, and no recent OS update took place over the last days.

 

It was working just fine over the past weekend, the only recent change in my computer from any of the Adobe programs was an auto update of Photoshop yesterday, as I can see. 

 

A fragment of the crash report:

====================================

Translated Report (Full Report Below)

-------------------------------------

 

Process:               Adobe Lightroom Classic [1373]

Path:                  /Applications/Adobe Lightroom Classic/Adobe Lightroom Classic.app/Contents/MacOS/Adobe Lightroom Classic

Identifier:            com.adobe.LightroomClassicCC7

Version:               12.3 (12.3)

Code Type:             X86-64 (Native)

Parent Process:        launchd [1]

User ID:               502

 

Date/Time:             2023-05-24 09:20:03.5473 -0400

OS Version:            macOS 12.6.6 (21G646)

Report Version:        12

Anonymous UUID:        5FF30562-9A61-7EC8-A12B-4EA4200C4184

 

 

Time Awake Since Boot: 440 seconds

 

System Integrity Protection: enabled

 

Crashed Thread:        0  CrBrowserMain  Dispatch queue: com.apple.main-thread

 

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000068

Exception Codes:       0x0000000000000001, 0x0000000000000068

Exception Note:        EXC_CORPSE_NOTIFY

 

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11

Terminating Process:   exc handler [1373]

 

VM Region Info: 0x68 is not in any region.  Bytes before following region: 140737486421912

      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL

      UNUSED SPACE AT START

--->  

      VM_ALLOCATE              7fffffe28000-7fffffe29000 [    4K] r-x/r-x SM=ALI  

 

Thread 0 Crashed:: CrBrowserMain Dispatch queue: com.apple.main-thread

0   AdobeCrashReporter                   0x10ae276c7 unsigned long std::__1::__tree<std::__1::__value_type<ProdDetails, sqlite3*>, std::__1::__map_value_compare<ProdDetails, std::__1::__value_type<ProdDetails, sqlite3*>, std::__1::less<ProdDetails>, true>, std::__1::allocator<std::__1::__value_type<ProdDetails, sqlite3*> > >::__count_unique<ProdDetails>(ProdDetails const&) const + 11

1   AdobeCrashReporter                   0x10ae229b6 CROfflineStore::AddProduct(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >) + 230

2   AdobeCrashReporter                   0x10ae23693 CROfflineStore::UpdateAttributes(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&, std::__1::map<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::less<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > >, std::__1::allocator<std::__1::pair<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > > > >) + 383

3   AdobeCrashReporter                   0x10ae07322 updateCRSessionAttributes(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >, std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >) + 485

4   AdobeCrashReporter                   0x10ae19c29 AdobeCrashReporterEnableSignalHandling + 262

5   cef_toolkit                          0x11468428c AgCefHost_initializeCef_L + 876

6   AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

7   AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

8   AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

9   AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

10  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

11  AgKernel                             0x10ac87a30 lua_pcall + 96

12  AgSubstrate                          0x10af32cd0 0x10af16000 + 117968

13  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

14  AgKernel                             0x10ac9d5a6 0x10ac85000 + 99750

15  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

16  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

17  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

18  AgKernel                             0x10ac87a30 lua_pcall + 96

19  AgKernel                             0x10ac89830 0x10ac85000 + 18480

20  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

21  AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

22  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

23  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

24  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

25  AgKernel                             0x10ac87a30 lua_pcall + 96

26  AgSubstrate                          0x10af32cd0 0x10af16000 + 117968

27  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

28  AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

29  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

30  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

31  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

32  AgKernel                             0x10ac87a30 lua_pcall + 96

33  AgSubstrate                          0x10af32cd0 0x10af16000 + 117968

34  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

35  AgKernel                             0x10ac9d5a6 0x10ac85000 + 99750

36  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

37  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

38  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

39  AgKernel                             0x10ac87a30 lua_pcall + 96

40  AgKernel                             0x10ac89830 0x10ac85000 + 18480

41  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

42  AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

43  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

44  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

45  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

46  AgKernel                             0x10ac87a30 lua_pcall + 96

47  AgKernel                             0x10ac89830 0x10ac85000 + 18480

48  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

49  AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

50  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

51  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

52  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

53  AgKernel                             0x10ac87a30 lua_pcall + 96

54  AgSubstrate                          0x10af32cd0 0x10af16000 + 117968

55  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

56  AgKernel                             0x10ac9d5a6 0x10ac85000 + 99750

57  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

58  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

59  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

60  AgKernel                             0x10ac87a30 lua_pcall + 96

61  AgKernel                             0x10ac89830 0x10ac85000 + 18480

62  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

63  AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

64  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

65  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

66  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

67  AgKernel                             0x10ac87a30 lua_pcall + 96

68  AgSubstrate                          0x10af32cd0 0x10af16000 + 117968

69  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

70  AgKernel                             0x10ac9d5a6 0x10ac85000 + 99750

71  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

72  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

73  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

74  AgKernel                             0x10ac87a30 lua_pcall + 96

75  AgKernel                             0x10ac89830 0x10ac85000 + 18480

76  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

77  AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

78  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

79  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

80  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

81  AgKernel                             0x10ac87a30 lua_pcall + 96

82  AgSubstrate                          0x10af32cd0 0x10af16000 + 117968

83  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

84  AgKernel                             0x10ac9d5a6 0x10ac85000 + 99750

85  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

86  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

87  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

88  AgKernel                             0x10ac87a30 lua_pcall + 96

89  AgKernel                             0x10ac89830 0x10ac85000 + 18480

90  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

91  AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

92  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

93  AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

94  AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

95  AgKernel                             0x10ac87a30 lua_pcall + 96

96  AgSubstrate                          0x10af32cd0 0x10af16000 + 117968

97  AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

98  AgKernel                             0x10ac9d5a6 0x10ac85000 + 99750

99  AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

100 AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

101 AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

102 AgKernel                             0x10ac87a30 lua_pcall + 96

103 AgKernel                             0x10ac89830 0x10ac85000 + 18480

104 AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

105 AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

106 AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

107 AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

108 AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

109 AgKernel                             0x10ac87a30 lua_pcall + 96

110 AgKernel                             0x10ac89830 0x10ac85000 + 18480

111 AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

112 AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

113 AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

114 AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

115 AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

116 AgKernel                             0x10ac87a30 lua_pcall + 96

117 AgSubstrate                          0x10af32cd0 0x10af16000 + 117968

118 AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

119 AgKernel                             0x10ac9d5a6 0x10ac85000 + 99750

120 AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

121 AgKernel                             0x10ac8f1fd 0x10ac85000 + 41469

122 AgKernel                             0x10ac8fdd8 0x10ac85000 + 44504

123 AgKernel                             0x10ac87a30 lua_pcall + 96

124 AgKernel                             0x10ac89830 0x10ac85000 + 18480

125 AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

126 AgKernel                             0x10ac9d88e 0x10ac85000 + 100494

127 AgKernel                             0x10ac8fb79 0x10ac85000 + 43897

128 AgKernel                             0x10ac879b3 lua_call + 31

129 AgKernel                             0x10ac95264 0x10ac85000 + 66148

130 AgKernel                             0x10ac8f6df 0x10ac85000 + 42719

131 AgKernel                             0x10ac8fb68 0x10ac85000 + 43880

132 AgKernel                             0x10ac879b3 lua_call + 31

133 AgSubstrate                          0x10af1b6a9 AgNamespace_import + 59

134 AgSubstrate                          0x10af1b7f6 0x10af16000 + 22518

135 AgUI                                 0x10b17f36d 0x10b112000 + 447341

136 Adobe Lightroom Classic              0x10a76d2dd 0x10a5e2000 + 1618653

137 CoreFoundation                    0x7ff81ae9173c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

138 CoreFoundation                    0x7ff81af2eb32 ___CFXRegistrationPost_block_invoke + 49

139 CoreFoundation                    0x7ff81af2eab0 _CFXRegistrationPost + 496

140 CoreFoundation                    0x7ff81ae633c8 _CFXNotificationPost + 735

141 Foundation                        0x7ff81bca27ee -[NSNotificationCenter postNotificationName:object:userInfo:] + 82

142 AppKit                            0x7ff81d8dd81e -[NSApplication _postDidFinishNotification] + 305

143 AppKit                            0x7ff81d8dd56c -[NSApplication _sendFinishLaunchingNotification] + 208

144 AppKit                            0x7ff81dbbd89e -[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:] + 286

145 AppKit                            0x7ff81d8daddc -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 741

146 Foundation                        0x7ff81bccd714 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308

147 Foundation                        0x7ff81bccd586 _NSAppleEventManagerGenericHandler + 80

148 AE                                0x7ff821554440 0x7ff821549000 + 46144

149 AE                                0x7ff821553caa 0x7ff821549000 + 44202

150 AE                                0x7ff82154d2ef aeProcessAppleEvent + 419

151 HIToolbox                         0x7ff823b5bce2 AEProcessAppleEvent + 54

152 AppKit                            0x7ff81d8d53c2 _DPSNextEvent + 2036

153 AppKit                            0x7ff81d8d362a -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1394

154 AppKit                            0x7ff81d8c5cd9 -[NSApplication run] + 586

155 AppKit                            0x7ff81d899c57 NSApplicationMain + 817

156 Adobe Lightroom Classic              0x10a699442 main + 1544

157 dyld                                 0x11536652e start + 462

 

Model: iMac17,1, BootROM 512.0.0.0.0, 4 processors, Quad-Core Intel Core i5, 3.2 GHz, 32 GB, SMC 2.33f12

Graphics: AMD Radeon R9 M380, AMD Radeon R9 M380, PCIe, 2 GB

Display: iMac, Retina 5K (5120 x 2880), Main, MirrorOff, Online

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x859B, 0x435438473353313836444D2E4D313646500

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1867 MHz, 0x859B, 0x435438473353313836444D2E4D313646500

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x00, 0x000000000000000000

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, 0x000000000000000000

AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1710.4)

AirPort: 

Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Votes

Translate

Translate

Report

Report
Adobe Employee ,
May 24, 2023 May 24, 2023

Copy link to clipboard

Copied

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s?  Apple’s?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Participant ,
May 24, 2023 May 24, 2023

Copy link to clipboard

Copied

where is.  /users /xxxx/Library/Logs/Adobe/?

 

thanks

 

Jonathan

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 25, 2023 May 25, 2023

Copy link to clipboard

Copied

Hallo,
bei mir hat geholfen die Berechtigung in dem Ordner
/users /xxxx/Library/Logs/Adobe/
auf schreiben und Lesen für Staff und everyone zu ändern!
 https://support.apple.com/kb/ph25287 

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 25, 2023 May 25, 2023

Copy link to clipboard

Copied

 

Votes

Translate

Translate

Report

Report
Participant ,
May 25, 2023 May 25, 2023

Copy link to clipboard

Copied

heinero18392132     It worked, thankyou very much. 

It took awhile to find out where was the hidden library.

Thanks again

 

      Jonathan

Votes

Translate

Translate

Report

Report
Participant ,
May 25, 2023 May 25, 2023

Copy link to clipboard

Copied

It worked: Thank you all for your help.

"for me helped the permission in the folder
/users /xxxx/Library/Logs/Adobe/
to change on writing and reading for staff and everyone!"

Votes

Translate

Translate

Report

Report
Participant ,
May 25, 2023 May 25, 2023

Copy link to clipboard

Copied

   Under Ventura, If Lightroom Classic 12.3 crashes do this:
for me helped the permission in the folder
/users /xxxx/Library/Logs/Adobe/
to change on writing and reading for staff and everyone!

 

        Jonathan

Votes

Translate

Translate

Report

Report
LEGEND ,
May 25, 2023 May 25, 2023

Copy link to clipboard

Copied

quote

heinero18392132    

It took awhile to find out where was the hidden library.

Thanks again

 

      Jonathan


By @Jonathan Beth

 

The user Library folder is hidden by default on macOS (drag). To access files in the hidden user Library folder, couple of ways to get there:
1. In the Finder, hold down the Option key when using the Go menu. The library will appear below the current user's home directory.
After you open the Library folder, drag the Library icon from the top of that window to the Dock or sidebar, so you can now get to it from now on.
2. In the Finder, choose: Go > Go to Folder.
In the Go To Folder dialog box, type ~/Library
Click Go.

 

BTW, no crash here with these permissions (but I'm happy to hear it isn't crashing for you):

Logs.png

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 26, 2023 May 26, 2023

Copy link to clipboard

Copied

Hello!

Thanks for taking the time to respond and provide a solution. I did as suggested and it works just fine now!

Take care, and vielen Dank!

Votes

Translate

Translate

Report

Report
Community Beginner ,
May 26, 2023 May 26, 2023

Copy link to clipboard

Copied

Hello Rikk,

The crash dialog and report I got is Apple's. No crash dialog or report was generated by Adobe.

The email address in my profile corresponds to the Adobe account I use for my subscription.

The issue is resolved now, thanks to @heinero18392132 for providing the solution, see his reply.

Thanks for responding to my post. 

Votes

Translate

Translate

Report

Report
LEGEND ,
May 27, 2023 May 27, 2023

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
LEGEND ,
May 27, 2023 May 27, 2023

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report