P: Color Label Shortcut Issues (Specific Languages AZERTY)

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Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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I encounter an issue with the latest update (V11) on shortcuts to assign a color label (6,7,8,9).
Those shortcuts won't anymore assign a color label, it will now only remove the color label. 
The shortcut "Assign a color label and go to next photo" (Shift+6 to 9) still work well as previously.
Please fix this adobe, my culling speed depend on it. 
Thanks in advance,


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Adobe Employee , Apr 27, 2022 Apr 27, 2022

Setting status - adding bug number

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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It is working correctly here.  Try resetting your preferences.

 

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop it can change the location of your local storage. Please review this setting after resetting preferences. 

 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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Same problem for me although I did reset my preference and even uninstalled and reinstalled Lightroom classic. 

 

Since I upgraded to Mac OS Monterey the keyboard shortcuts 6 to 9 to set a color label are not working anymore. 

When I press any of this shortcuts 

if I want to set a color label I  get the message “remove color label”

if I want to remove a color label I  get the message “set color label”

 

In both case nothing happens an the color label are not set or unset. 

 

What’s strange is that I have no issue with the shortcuts 0 to 5 to set a rating. 

 

If I use the shift + number command (shift + 6 to set a red label) it work as expected that is the label is set and the focus change to the next image (which of cours I do not want, I want to stay on the same image). 

 

I discover this issue with the last 10 release of LR. The upgrade to LR 11 did not solve the problem. 

 

My configuration is am Mac mini M1 with macOS 12.0.1

 

Thanks for your assistance. 

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LEGEND ,
Oct 28, 2021 Oct 28, 2021

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LrC11.0 works fine for me on macos 11.6.1

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New Here ,
Oct 31, 2021 Oct 31, 2021

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Same problem. Mac Mini, OS Monterey. LR 11.

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Community Expert ,
Oct 31, 2021 Oct 31, 2021

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I've check on 3 computers running macOS 12 Monterey, one of which is an M1 Mac mini, and colour labelling is working as expected.

 

I suggest checking the Shortcut options in macOS System Preferences 'Keyboard' applet

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New Here ,
Nov 05, 2021 Nov 05, 2021

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I'm using shortcut for color labeling and it has behaviour like I press it two times, but I pressed it only one time. And in same time it makes set color label and remove it :{ ...I find out, that this is problem when I set my keybord to czech - when I change it to english it works normaly. This is annoying. I work with czech QWERTY.

 

I applied also Auto advance - and it makes two labels.

Mac MOnterey, Lightroom Clasic 11.0

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LEGEND ,
Nov 06, 2021 Nov 06, 2021

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Moderators

should this be moved to Bugs

 

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New Here ,
Nov 10, 2021 Nov 10, 2021

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same problem - hopefully will be corrected in next version for november 21

 

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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I just upgrade to LR 11.0.1. It's supposed to fix some bugs but not this one unfortunately.  

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New Here ,
Dec 14, 2021 Dec 14, 2021

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It is the same here for me!!! I tried to re-install but it is still the same even with the lastest update on 12/14/21? Very annoying on my workflow. Please Adobe can fix this ?

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Community Expert ,
Dec 14, 2021 Dec 14, 2021

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Adobe can only fix what they can reproduce, and there is little info in the posts to date that would help Adobe figure out where the problem might be. Therefore, the following info would help:

 

Have you tried resetting LrC preferences?

Have you checked that the 6-9 keys haven't been assigned to some other application/function in Keyboard settings?

Have you checked that the various options in the Keyboard Settings section of Accessibility have been inadvertently enabled (e.g. Enable Slow Keys in Hardware)?

Are you using a wired or Bluetooth keyboard?

What language is the keyboard configured for?

Are you using Mac or Windows?

What OS version are you using?

 

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Community Expert ,
Dec 14, 2021 Dec 14, 2021

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Some shortcuts get overridden in certain circumstances. Worth checking if any special tools or modes are active.

 

For example - there may be other special circumstances besides - while a brushed adjustment is active the number keys act to vary the the current brush settings. So 1 sets 10% 'opacity', 6 sets 60%, 0 sets 100%. On exiting this local adjustment tool, the number keys return to acting as they did otherwise.

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Community Beginner ,
Dec 14, 2021 Dec 14, 2021

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Hi Ian,
Of course I tried resetting LR Preferences, tried uninstall and reinstall, without success.
6 to 9 keys are not assigned to any other function or application. It was working correctly with the previous versions, but not anymore sadly.
I also didn't change anything in the keyboard settings or Accessibility by myself. Can the update change something on this without any actions on my side ?  
I'm using the same classic apple wired keyboard with the numpad, still set for French (AZERTY). On a late 2018 Mac mini with 6 cores i7, on monterey OS. 
Except for the LR update I didn't change anything, it was perfectly working previously.

The problem finally became even stranger than it already was... I just bought a Macbook air M1 few days ago and did a transfer/copy with migration assistant from my Macmini to my M1 macbook air, both on monterey. 
And guess what, it's working fine on my Macbook air but not on my macmini, even if they are identical (perfect copy) on the "system side".

To pull out one's hair...


 

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New Here ,
Dec 20, 2021 Dec 20, 2021

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I have the same problem. Working fine on Big Sur, upgraded this morning to Monterey and I have exactly the problem you describe. I have no shortcuts enabled in the system preferences, I am using the magic apple keyboard with bluetooth. 

I also get this jumping forward 2 photos effect when I try "shift+6", the selected photo and its neighbour both get the red label.

The keyboard is configured in French and the OS in English.

 

Thanks for any help,

Nicolas

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Community Beginner ,
Dec 20, 2021 Dec 20, 2021

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Hi Nicolas, 

I also noticed the problem as soon as I upgraded to Monterey. I was still running LR 10 then. 

I’m in the exact same configuration that you are : French keyboard and English OS. 

I noticed that if you set the keyboard préférences from an Azerty to a Qwerty keyboard then everything is back to normal. 

So the problem clearly when you pair a non qwerty keyboard with an English OS (may be it’s just an Azerty issue). In any case this setup was working on Big Sur. Wether it’s an Apple or an Adobe issue I can’t tell. Please Adobe investigate !

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Community Expert ,
Dec 20, 2021 Dec 20, 2021

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Can you retest after configuring the keyboard as English rather than French?

 

BTw, when I change my bluetooth Apple Magic keyboard with numeric keypad and ID key using Monterey and type 6,7, 8 and 9 on the forum or in an LrC text field I get §è!ç If I use Shift+6 to 9 the correct label is applied to one image only but then auto selects the next image.

 

Above suggests to me that the issue is probably Monterey rather than Lightroom Classic.

 

 

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Community Beginner ,
Dec 20, 2021 Dec 20, 2021

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Yes you can add a qwerty keyboard in your preferences and choose that keyboard (of course not very convenient  for a normal usage). Then just restart LR. 

Yes I agree it’s more likely an Apple issue rather then an Adobe issue. 

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New Here ,
Feb 06, 2022 Feb 06, 2022

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I have the same problem now. New macbook Pro M1 max, Mac OS Monterey and newest Lightroom. I have got this issue too with my "Czech" keyboard in system settings. On my previous mac (OS Mojave) this settings was OK. I use external keyboard with numeric pad. I realized, that if I add us keyboard to my system settings and switch to it, Labelling is OK. It is annoying to switch between different keyboard layouts, but temporarily it helps.

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Explorer ,
Feb 24, 2022 Feb 24, 2022

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Version Lightroom Classic: 11.2 [ 202201281441-a5b5f472 ]

System : macOS 12.2.1 (21D62)

 

In grid mode, using the shortcuts 6 -7 -8 -9 applies the corresponding color label.

Since installing Monterey (French keyboard), this odd behavior…

1. For example (applies to all colors), using the shortcut "8" for a green label results o-in the message "Supprimer le libellé vert" (Suppress the green label) and if the label is correctly applied ;

2. If the green label is already applied, pressing the "8" shortcut should normally remove the label… here it tells me "Définir le libellé sur vert" (Define the color label as green) !

Using Menu and other input other than shortcuts works flawlessly.

Reinitializing the preferences didn't correct the misbehavior.

Best regards from France

Balliet JM

 

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LEGEND ,
Feb 24, 2022 Feb 24, 2022

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Explorer ,
Feb 24, 2022 Feb 24, 2022

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Version Lightroom Classic: 11.2 [ 202201281441-a5b5f472 ]

System : macOS 12.2.1 (21D62)

iMac Pro — Intel Xeon W 10 cores — 64 Gb RAM

 

In grid mode, using the shortcuts 6 -7 - 8 - 9 applies the corresponding color label.

Since installing MacOS 12 Monterey from Big Sur (using a French keyboard), unchanged Lightroom sofware, this odd behavior (same as decribed by several others in this thread)…

1. For example (applies to all colors), using the shortcut "8" for a green label results o-in the message "Supprimer le libellé vert" (Suppress the green label) and if the label is correctly applied ;

2. If the green label is already applied, pressing the "8" shortcut should normally remove the label… here it tells me "Définir le libellé sur vert" (Define the color label as green) !

Using Menu and other input other than shortcuts (star rating…) works flawlessly.

Corrective trials and observations :

• Reinitializing the preferences — deleting plist — didn't correct the misbehavior.

• Verified that these shortcuts were not used "system wide".

• Trying an U.S. keyboard setting MacOS wide to no avail.

• Misbehavior definitly related to the numeric pad (I am using an Apple extended keyboard) since "Shift §" assings the red color label and jumps, as expected to the following picture in grid mode. BUT "Shift 6" ("6" on the numeric pad) assigns a red color to two pictures (initial and following) while jumping to a third!

Best regards from France

Balliet JM

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New Here ,
Feb 25, 2022 Feb 25, 2022

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Hi everyone,

 

This problem is still going as frequently reported on this topic and daily affects our way of using LRC. Please Mr Rikk Flohr: PhotographyCould you tell Adobe about this? It is cleary not a question of overwriting Preferences or uninstall and reinstall the sofware.

 

Could we get forward to a solution? I've been using LRC for decade without anykind of malfunction so I think that could beeasely fixed by Adobe !!!

 

Thank you all, have a great day.

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Community Beginner ,
Feb 25, 2022 Feb 25, 2022

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I agree ! Do not reset your Preference. It just a waste of time or worse you’ll end up messing your LR. 

This issue has been going on for month but Adobe apparently has not investigate. 

Yet the issue seems clear : It only appears for users who set their Mac OS langage preferences to English but use an extended  foreign keyboard (like in my case French). 

If I set my keyboard to English (qwerty) and restart the OS and application the problem disappear. Same thing if I set the OS to French, then no problem. 

But I’m use to work in LR and PS in English and do not want to change. 

At first I though it might be an Apple issue with Monterey but after the upgrade to 12.2.1 nothing changed. 

I also suspected an issue with my keyboard which was not a branded Apple keyboard. So I got a new Apple keyboard. No change. 

One thing indicate that it’s clearly an Lightroom issue and not an OS issue : The key 0 to 5 for rating all work perfectly. 

I wish that Abode will look seriously to this issue because my workflow rely on colour labels. 

I use a workaround (but not all very convenient) as I set the colors labels on my Wacom tablet keys. 

Thank you all. Have a nice day. 

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Explorer ,
Feb 25, 2022 Feb 25, 2022

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"Do not reset your Preference. It just a waste of time or worse you’ll end up messing your LR. "… Of course I should have written "Copy - delete the .plist" since in this case it is easy to restore the previous settings, wich I had done.

For the rest… obviously it should be related as a mapping problem with the numeric keyboard on Apples (and apparently other brands) extended keyboard with MacOS 12.2 since previously all worked flawlessly.

My own workaround : even if I use a Wacom tablet, I also use a Stream Deck 15 LCD input keys accessory… I assigned the shortucts prefixed with Maj - Uppercase and the workaround is quite satisfactory, even if a little less handy than the use of numeric extended keyboard.

And… yes, Adobe should look seriously into this misbehavior since iy clearly is a bug!

Best regards from France,

Balliet J.M.

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Explorer ,
Feb 25, 2022 Feb 25, 2022

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Hello,

I posted a report on the problem of the color label shortcut issues all related to the numeric keyboard shortcuts (foreign langages) — MacOS Monterey.

If the star rating shortcuts 0 to 5 are functional, to my great surprise and dismay all the panel shortcuts ranging between Cmd 0 to Cmd 9 are no longer functional! The panel appears briefly and is immediately closed… this makes LR totally unusable and should be definitively rated as a major a bug and not only a matter open to discussion!

Workaround : installation of the latest version of Keycue witch also an easy keyboard remapping. Used in conjunction with the Stream deck accessory, it makes LR usable… as an emergency solution.

Hopefully this case will be rated by Adobe as a major bug, worth to be looked into and speedily corrected.

Best regards from France

Balliet JM

 

All these shorcuts are no longer usable…

Capture d’écran 2022-02-25 à 17.56.29.png

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