P: Crashes on Mac

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Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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My Lightroom Classic is crashing constantly.  I'm working on a Mac.  Any help would be great right now.

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Adobe Employee , Oct 25, 2017 Oct 25, 2017
Hi Deb, Looked at the crash reports that you have submitted. I recommend you to revert and stay on the Lr CC 2015.12 for now. We need to investigate the root case (there is a bug logged) for your specific case. It seems have to do with your specific version of Windows configuration. Apologize for the inconvenience. You can go to https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html to download the reinstall Lr CC 2015.12 (6.12). You would first download and install the Lr CC 2015 (6.0) ...

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LEGEND ,
Oct 24, 2017 Oct 24, 2017

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delete Library/Caches/Adobe/Lightroom

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Adobe Community Professional ,
Oct 24, 2017 Oct 24, 2017

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What are you doing when it crashes Amanda? 
-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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I am having the same issue - constantly closes down, and I have to restart.  All I am doing is browsing through the library - and it just shuts down without warning.

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Adobe Employee ,
Oct 24, 2017 Oct 24, 2017

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Please submit the crash report with information on the operation you were performing before the crash in the comments section.

@amanda @diane could you share us your system info(In Lr: Help->System info).
Venkatesh Penjuri
Adobe Lightroom Team

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Adobe Employee ,
Oct 24, 2017 Oct 24, 2017

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Yes. Submit the crash report with your email address. It would be helpful to post some snippets of the crash report log here.

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New Here ,
Oct 24, 2017 Oct 24, 2017

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I've sent multiples of the crash report over the last several days days with my email....nothing back about it.  Mine crashes on start up.  Cannot even get to edit>preferences No catalog loads at all and when I hit send report it closes the partial Lightroom window that tried to open. No smiley face here Wish to heck I had never upgraded as it is hardly an upgrade when totally unusable  

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Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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Thanks I will do.  I've sent loads of reports with every crash, but will try to screenshot one next time.  Thank you!

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Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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Heres my system info Venkatesh:

Lightroom Classic version: 7.0 [ 1140024 ]License: Creative Cloud
Operating system: Mac OS 10
Version: 10.12 [6]
Application architecture: x64
Logical processor count: 4
Processor speed: 2.9 GHz
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 538.3 MB (6.5%)
Virtual memory used by Lightroom: 5,430.2 MB
Memory cache size: 279.1MB
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1396MB / 4095MB (34%)
Camera Raw real memory: 1596MB / 8192MB (19%)
Displays: 1) 1920x1080

Graphics Processor Info: 
Metal: NVIDIA GeForce GT 750M



Application folder: /Applications/Adobe Lightroom Classic CC
Library Path: /Users/amandadalby/Pictures/Lightroom/Lightroom Catalog-3.lrcat
Settings Folder: /Users/amandadalby/Library/Application Support/Adobe/Lightroom

Installed Plugins: 
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Canon Tether Plugin
4) Facebook
5) Flickr
6) Nikon Tether Plugin

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: Built-in Output
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: 10.0x7
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce GT 750M OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 2.1 NVIDIA-10.17.5 355.10.05.45f01
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_light_max_exponent GL_NV_multisample_filter_hint GL_NV_point_sprite GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod 

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Community Beginner ,
Oct 24, 2017 Oct 24, 2017

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And the operations that I was performing before each crash have been different I think.  But I will watch specifically for it now.  

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Adobe Employee ,
Oct 24, 2017 Oct 24, 2017

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Hi Deb, I see that a bug was logged for the crash that you've reported. Does the crash happen on every Lr launch? Does it help if you run Lr Classic CC as an Administrator? Right click "Run as administrator".

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Adobe Employee ,
Oct 24, 2017 Oct 24, 2017

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Hi Amanda, I searched with your email address but find no hits. See https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html on where to put your email address when submitting the crash report.

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New Here ,
Oct 25, 2017 Oct 25, 2017

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Yes, every start-up.  And yes, I've been trying the run as administrator.  I uninstalled and reinstalled for about the 8th time yesterday and crashed on completion.  I did it over and over.  walked away and it finally opened.  But then up came the crash report.  I haven't clicked on it yet because I know when I do it will automatically close LR and I need to get a few images out.  Also, when I went to export an image, it was showing the last export to be 2015 and my last folder I exported to as 2015.  ???

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Community Beginner ,
Oct 25, 2017 Oct 25, 2017

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 Gosh that sounds awful.  My folders were also doing very odd things.  The admin guy on one of these forums was really patronising about it and didn't really believe me.  I deleted the weird folders and started over losing a nights work in the process.  I got a new external hard drive yesterday and it appears to be working a bit better, (my old hard drive almost was full.  Not sure if that was complicating things?) but I'm not editing at the moment, mostly shooting.  I wouldn’t know if LR is really better until I edit next week.

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New Here ,
Oct 25, 2017 Oct 25, 2017

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Yes is it awful!  And I just made the dreaded mistake and closed Lightroom after it finally opened and now I'm back to crash on start up.  The only things I see after the opening screen are the headers and footers of  the LR program and a large gray blank space between.  

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Adobe Employee ,
Oct 25, 2017 Oct 25, 2017

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Hi Deb,

Looked at the crash reports that you have submitted. I recommend you to revert and stay on the Lr CC 2015.12 for now. We need to investigate the root case (there is a bug logged) for your specific case. It seems have to do with your specific version of Windows configuration. Apologize for the inconvenience. You can go to https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html to download the reinstall Lr CC 2015.12 (6.12). You would first download and install the Lr CC 2015 (6.0) package and then download and install the Lr CC 2015.12 (6.12) patch on top it the base install.

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Community Beginner ,
Oct 26, 2017 Oct 26, 2017

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Sorry - didn't see this - I'm running a MAC  OS 10.12.6 Sierra

Lightroom Classic version: 7.0 [ 1140024 ]
License: Creative Cloud
Operating system: Mac OS 10
Version: 10.12 [6]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.4 GHz
Built-in memory: 32,768.0 MB
Real memory available to Lightroom: 32,768.0 MB
Real memory used by Lightroom: 559.3 MB (1.7%)
Virtual memory used by Lightroom: 1,857.0 MB
Memory cache size: 17.5MB
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 96MB / 16383MB (0%)
Camera Raw real memory: 98MB / 32768MB (0%)
Displays: 1) 2560x1440

Graphics Processor Info:
Metal: NVIDIA GeForce GTX 775M



Application folder: /Applications/Adobe Lightroom Classic CC
Library Path: /Users/Di/Pictures/Lightroom/Lightroom Catalog-2.lrcat
Settings Folder: /Users/Di/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Canon Tether Plugin
3) Export to Photomatix Pro
4) HDR Efex Pro 2
5) jf Flickr
6) ON1 Effects 10
7) ON1 Enhance 10
8) ON1 Photo 10
9) ON1 Portrait 10
10) ON1 Resize 10

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: Built-in Output
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: 10.0x7
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce GTX 775M OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 2.1 NVIDIA-10.17.5 355.10.05.45f01
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_light_max_exponent GL_NV_multisample_filter_hint GL_NV_p

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New Here ,
Oct 26, 2017 Oct 26, 2017

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Well, don't know what to do.  I had tried to reinstall my old stand alone LR5 but then received the notice that the catalog had been upgraded and would no longer work for this version...I could go back a ways to an older backup, one that won't have recent work i've done.  And last night I finally, somehow, managed to get Classic to load one more time...by using explorer and following the path to the catalog.  Don't know why it worked as I had tried that route previously.  It did come up with the dreaded crash report, though.  So....close and possibly not be able to get any work done again?  Unsure but thank you and I will keep this under consideration.

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Adobe Employee ,
Oct 26, 2017 Oct 26, 2017

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If you have a second machine to work with, check if you can run Lr Classic CC there. 

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New Here ,
Oct 26, 2017 Oct 26, 2017

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That would be my husbands machine and it too runs on Windows 10.
Thank you

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New Here ,
Oct 26, 2017 Oct 26, 2017

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Is  Lr CC 2015 (6.0) , as you noted above,  the same as Adobe Photoshop Lightroom 6? which is what I get from the link you provided. Looks more like the stand-alone and not part of the creative cloud subscription

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Adobe Employee ,
Oct 26, 2017 Oct 26, 2017

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it is the single binary for both perpetual and Lr CC 2015. The feature set is determined by your license type (subscription or perpetual), not the downloaded bits which are the same for both license types.

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New Here ,
Oct 27, 2017 Oct 27, 2017

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Ok.  I saw the update for Classic yesterday, had high hopes but back to crash on open screen

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LEGEND ,
Dec 16, 2017 Dec 16, 2017

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My LR CC Classic always hangs on my Mac when I wake up my computer, get the spinning wheel. Will not quit and I have to Force quit every time????

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New Here ,
Dec 16, 2017 Dec 16, 2017

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Unfortunately, it seems Adobe has no interest in working on the issues with the "new" CC Classic.  They told me to just roll back to the previous version....isn't that wonderful!? Keep paying my monthly subscription for the older version as if that is perfectly acceptable.  However, I too want the new features like everyone else.  I finally found a back way to get into my catalog and make it work but it is a real pain.   Everyone at Adobe is too busy working on the new Lightroom CC as they try and push us into spending even more money with them by buying storage and working solely in the cloud.  

Hope they are nicer to you, and you can get a fix for your issue.

Best of luck!

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New Here ,
Dec 16, 2017 Dec 16, 2017

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Unfortunately, it seems Adobe has no interest in working on the issues with the "new" CC Classic.  They told me to just roll back to the previous version....isn't that wonderful!? Keep paying my monthly subscription for the older version as if that is perfectly acceptable.  However, I too want the new features like everyone else.  I finally found a back way to get into my catalog and make it work but it is a real pain.   Everyone at Adobe is too busy working on the new Lightroom CC as they try and push us into spending even more money with them by buying storage and working solely in the cloud.  

Hope they are nicer to you, and you can get a fix for your issue.

Best of luck!

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