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P: crashing when deleting in develop [9284035]

Community Beginner ,
Feb 26, 2024 Feb 26, 2024

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Hi, I have recently experienced LR crashing while I am deleting photo's from the tray. I have already edited & sync'd the files, it's when I scroll through & delete files I don't want is when the crash occures. It's not every deletion but random. I have been doing this process for years without issue. I am noticing that as I delete a file & another enters the tray it does not instantly load & crop to the sync'd file. Maybe this is creating the issue by deleting too fast?? 

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correct answers 2 Pinned Replies

Adobe Employee , Feb 27, 2024 Feb 27, 2024

I've located your crash report - thank you for submitting.

Posted in the wrong forum - moving to Lightroom Classic.

Adding bug number, updating status. 

Status Acknowledged

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Adobe Employee , May 29, 2024 May 29, 2024

Review of crash reporting indicates this is now fixed. 

Status Fixed

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Adobe Employee ,
Feb 27, 2024 Feb 27, 2024

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I've located your crash report - thank you for submitting.

Posted in the wrong forum - moving to Lightroom Classic.

Adding bug number, updating status. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Acknowledged

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Adobe Employee ,
Mar 01, 2024 Mar 01, 2024

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Engineering is asking for the following information: 

# Catalog from the users facing the issue
# Information regarding GPU config in use
# Specific workflows that lead to crash

Is it possible to supply these items?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Mar 01, 2024 Mar 01, 2024

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Hi thanks for the reply, I am a very basic user of Lightroom, editing only. I do not use catalogs that I know of I just import, edit & export to a folder on my desk top. I am getting the crashes after I have edited & sync'd the tray then I go about cropping & straightening or deleting. While deleting I get the crashes, up to 5 times on a 500 image edit. I am editing m/raw CR3 files. My last shoot was using high JPEG & I didn't have the crashes???? Same file size.
 
Cheers Alan.
 
779 Mar. 02.jpg

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Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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The team has asked if you can share your system info:

 

Help: System Info

 

and a copy of your Lightroom Classic Catalog: (.lrcat)?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
May 19, 2024 May 19, 2024

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Lightroom is freezing when sometimes clicking on the thumbnail image. I had this problem for months now. Strangely, 2 day ago a replaced my CPU ( I had ryzen 7 3800x and now I have ryzen 5950x), added more ram (32 GB ddr4 now instead of 16 ), added a new SSD Samsung 990 pro 2tb forthe OS (where LIghtroom is installed) and the problem persist.  With all this hardaware changed, I've reinstalled win 11 pro from stcratch. While ligtroom is dead, the rest of the pc is working normally. My video card is RTX 3060 and all the drivers are updated. I'm I professional photographer and I have thousand of images every week to process. Can't afford to lose time with constant crashes.

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LEGEND ,
May 19, 2024 May 19, 2024

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questions:

  • Lightroom (Lr icon) or Lightroom Classic (LrC icon)? What version NUMBER?
  • Is Lightroom (Classic) freezing, or does the whole computer freeze and has to be re-started?
  • Have you tried resetting preferences?

 

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Community Beginner ,
May 19, 2024 May 19, 2024

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Lightroom Classic, version  13.2. Just Lightroom Classic is freezing. I can open Photoshop, Chrome, etc. The PC is working. I didn't reset preferences since I just installed windows, drivers and lightroom.

 

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LEGEND ,
May 19, 2024 May 19, 2024

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Try resetting preferences.

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Community Beginner ,
May 19, 2024 May 19, 2024

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10 min later, another freeze. When I clicked on that image, no image is displayed and the software hangs.

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Community Expert ,
May 19, 2024 May 19, 2024

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Do you tried to reset the preferences as @dj_paige suggested?

Another try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

 

Please provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.4 - Photoshop 25.9.1 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Beginner ,
May 19, 2024 May 19, 2024

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This freeze is not new. I had it also on the other configuration (ryzen 7 3800x with 16 gb ram and rtx 3060).  In the past I've uncheck the video card but no luck. This thing is 6 months old. I was thinking maybe is windows fault and I need to reinstall it. But now, I've change the cpu (ryzen 5950x), replace the ssd and ad more ram. Reinstall everything from scratch 2 days ago. Same freeze. I used the game ready driver. Remove it 10 min ago and put the studio driver. Maybe this will do it. Thanks.
 
Lightroom Classic version: 13.2 [ 202402141005-bf1aeb84 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Business Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 32
Processor speed: 3.4GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Built-in memory: 32693.0 MB
Dedicated GPU memory used by Lightroom: 3076.3MB / 12115.0MB (25%)
Real memory available to Lightroom: 32693.0 MB
Real memory used by Lightroom: 3664.1 MB (11.2%)
Virtual memory used by Lightroom: 7480.6 MB
GDI objects count: 755
USER objects count: 2344
Process handles count: 3003
Memory cache size: 328.9MB
Internal Camera Raw version: 16.2 [ 1763 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1053MB / 16346MB (6%)
Camera Raw real memory: 1197MB / 32693MB (3%)
 
Cache1: 
Final1- RAM:37.0MB, VRAM:0.0MB, E5ADEF7B-2966-4EF4-8AEA-FC3AAA85007D.dng
Final2- RAM:38.0MB, VRAM:458.0MB, 1C14F936-F4DE-4EDC-9974-CAAC7AB4A82E.dng
Final3- RAM:38.0MB, VRAM:376.0MB, EE9FB3E6-0397-4C6C-817C-A807AC3129B6.dng
NT- RAM:113.0MB, VRAM:834.0MB, Combined:947.0MB
 
Cache2: 
final1- RAM:271.0MB, VRAM:0.0MB, DSC09838.ARW
final2- RAM:291.0MB, VRAM:69.0MB, DSC09837.ARW
final3- RAM:271.0MB, VRAM:0.0MB, DSC09836.ARW
T- RAM:833.0MB, VRAM:69.0MB, Combined:902.0MB
 
Cache3: 
m:328.9MB, n:171.1MB
 
U-main: 77.0MB
 
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 3840 pixels
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
 
Graphics Processor Info: 
DirectX: NVIDIA GeForce RTX 3060 (31.0.15.5222)
Init State: GPU for Export supported by default
User Preference: GPU for Export enabled
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\rabac\OneDrive\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\rabac\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins: 
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin
 
Config.lua flags: None
 
Adapter #1: Vendor : 10de
Device : 2504
Subsystem : 250410de
Revision : a1
Video Memory : 12115
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x120
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce RTX 3060/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 552.22
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility 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GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_linked_gpu_multicast GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control 

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Community Beginner ,
May 19, 2024 May 19, 2024

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This is the studio driver 20 minutes after install...:(

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Community Expert ,
May 19, 2024 May 19, 2024

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From your System Info

 

Library Path: C:\Users\rabac\OneDrive\Pictures\Lightroom\Lightroom Catalog.lrcat

 

Above is very likely the source of your problem. Putting the catalog in the OneDrive path is not recommended and often causes issues. Best you move the catalog out of the OneDrive path.

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Community Beginner ,
May 19, 2024 May 19, 2024

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Thanks. I didn't put that path myself and onedrive is remove from my sistem. I will try to move it from there and do some tests.

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LEGEND ,
May 19, 2024 May 19, 2024

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quote

Thanks. I didn't put that path myself and onedrive is remove from my sistem. I will try to move it from there and do some tests.


By @liviu_m2000

That OneDrive issue is due to logging into your computer with a MS account as opposed to a local account. Doing so allows OneDrive to be intrusive. This is a MS caused issue. Many advanced Windows users avoid OneDrive, and most defiantly a MS account at all costs.

 

NOw, this may be wrong, but I think the presence of OneDive in that catalog library path indicates that the catalog and defiantly the photos (originals and exports) are being automatically sync to OneDrive (as in a backup). As such, performance gets hurt, and if the actual OneDive (cloud) is having issues, then LrC can see large performance issue.

 

So, yes, get rid of that OneDrive issue.

 

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LEGEND ,
May 19, 2024 May 19, 2024

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2 day ago a replaced my CPU ( I had ryzen 7 3800x and now I have ryzen 5950x), added more ram (32 GB ddr4 now instead of 16 ), added a new SSD Samsung 990 pro 2tb forthe OS (where LIghtroom is installed) and the problem persist.  With all this hardaware changed, I've reinstalled win 11 pro from stcratch.

If I read that correctly, you replaved the CPU in a existing computer, That is you did not replace the computer, but you updated it.

My video card is RTX 3060 and all the drivers are updated

 

And I read that as you have updated all drivers (not just the GPU)

 

Ok, as you changed out a component on the Motherboard, the CPU, with different spec, did you check the drivers for the various parts of the motherboard? Typically the Chip Set drivers. THese drivers may or may not get updated via MS WIndows updates (typically not). Some think that if they run the MS Updates, that stuff gets checked (typically it does not). You would need to go to the computer or motherboard manufacturers support web page for the drivers. YOu might have a app for that.

 

Drivers for components on the Motherboard can include (but not limited) to:

 

  • Audio
  • BlueTooth
  • Chip Set
  • LAN (Ethernet on MB)
  • SATA controller
  • Thunderbolt (on very very nice rigs)
  • VGA (Integrated video either on MB or part of CPU if CPU is so equipped)
  • Wireless (WiFI on MB)

Incidentally, that VGA one could be a trip point in a CPU change. And I myself ran into an issue with the Chip Set on a brand new PC.

 

 

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Community Beginner ,
May 19, 2024 May 19, 2024

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Nothing is synced with onedrive as I removed it after windows install. I copied the catalog now from onedrive folder to another location in my documents and open it in lightroom classic. Will do some tests.

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Community Beginner ,
May 19, 2024 May 19, 2024

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I installed every driver for the motherboard from the MSI website. I had the same problem with the old installation of windows and old components. Strage huh? No other software is freezing other the LR Classic. I do alot of astrophotography also and run software like Pixinsight, stacking tons of data and never had any problems.

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Community Beginner ,
May 19, 2024 May 19, 2024

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Fresh crash report from today

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom Classic" applicationVersion="13.2" build="[202402141005-bf1aeb84]" source="Windows-Client" crashType="n/a">
<time year="2024" month="5" day="20" hour="8" minute="29" second="53" timeoffset="120" timezone="GTB Summer Time"/>
<user guid="f239703d-4c8e-49d3-8b6c-b74d47e36029"/>
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<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3060" description="NVIDIA GeForce RTX 3060" driverDate="20240507000000.000000-000" driverVersion="31.0.15.5244" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2504&#38;SUBSYS_250410DE&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
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<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
eb07fbba-1f9c-42e8-b807-7c344a0f2a88
</sessionId>
<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
</dunamisConfigGuid>
</crashreport>

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Community Expert ,
May 20, 2024 May 20, 2024

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The crash report suggests that the issue is related to the RedEye tool.

 

Hopefully, you submitted the report using the automated crash reporter system that appears after the crash. 

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Community Beginner ,
May 20, 2024 May 20, 2024

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Ian, thank you. Yes, a did submit lots of reports. E never used de redeye tool 😞 

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Community Expert ,
May 20, 2024 May 20, 2024

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I've copied the relevant lines from your crash report below.

 

<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x000000006127EC2F" symbolname="AgRedeye_load"/>
<stackStatement index="1" address="0x000000006127D368" symbolname="AgRedeye_load"/>
<stackStatement index="2" address="0x000000006128021F" symbolname="AgRedeye_load"/>
<stackStatement index="3" address="0x0000000061280076" symbolname="AgRedeye_load"/>
<stackStatement index="4" address="0x000000006128029D" symbolname="AgRedeye_load"/>
<stackStatement index="5" address="0x00007FF8ACD889A1" symbolname="DispatchMessageW"/>
<stackStatement index="6" address="0x00007FF8ACD8865C" symbolname="DispatchMessageW"/>
<stackStatement index="7" address="0x00007FF8ACD93B9D" symbolname="GetClassLongW"/>
<stackStatement index="8" address="0x00007FF8AED53994" symbolname="KiUserCallbackDispatcher"/>
<stackStatement index="9" address="0x00007FF8AC1EC854" symbolname="NtUserUpdateWindow"/>
<stackStatement index="10" address="0x000000006127CF13" symbolname="AgRedeye_load"/>
<stackStatement index="11" address="0x0000000060C652F6" symbolname="AgTemperatureTint_load"/>
<stackStatement index="12" address="0x0000000060C6460C" symbolname="AgTemperatureTint_load"/>
<stackStatement index="13" address="0x0000000060BFC4BC" symbolname="AgExport_load"/>

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Community Beginner ,
May 20, 2024 May 20, 2024

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The crash happens when I'm in develop module and click next image in the filmstrip. The software hangs an the image is not displayed. All I have is a grey backglound instead of the image. Strange how the error si related to redeye tool...

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Community Expert ,
May 20, 2024 May 20, 2024

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I'm simply pointing you to the code path that LrC seems to be crashing on. Hopefully, the crash report and other info is enough for Adobe to follow-up on.

 

@Rikk Flohr: Photography  can you follow-up on this issue.

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Adobe Employee ,
May 27, 2024 May 27, 2024

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@dills58  Are you still seeing this crash after updating to 13.3?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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