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P: Fails to import photos and stalls out on macOS 10.15 Catalina

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LEGEND ,
Oct 11, 2019 Oct 11, 2019

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When attempting to import photos from my Nikon D850, Lightroom Classic states it is importing photos but status bar is not progressing and no photos are being imported. Restarted system and program along with camera and still has issue. This is all been occurring with macOS Catalina 10.15.

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correct answers 1 Correct answer

Adobe Employee , Nov 26, 2021 Nov 26, 2021
Setting status
Status Fixed

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LEGEND ,
Oct 11, 2019 Oct 11, 2019

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No corporate IT person would EVER install a ".0" version of an OS on a work computer. I hope that's your "test Mac"? I'm waiting for 10.15.2 or .3, and I was a Mac IT pro for 25 years.

There's no version of Onyx for Catalina yet, otherwise I'd suggest running that when it's available: https://www.titanium-software.fr/en/onyx.html

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Adobe Community Professional ,
Oct 11, 2019 Oct 11, 2019

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How are you importing Zach? From the hard drive? Or via a card reader? Or direct from the camera?
-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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Community Beginner ,
Oct 11, 2019 Oct 11, 2019

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Could be an issue with the card reader. it happened to me once. i thought there was a problem with lightroom. Figured out that my card reader was damaged and had been pretty slow. It would just keep hanging. Changed it and everything went fine.

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LEGEND ,
Oct 11, 2019 Oct 11, 2019

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1 of 2
Venting

Why are so many Adobe customers going all first implementer and upgrading to Catalina v1 

Adobe has publicly recommended we do not do this

Various Tech Reporters have recommended waiting. 

Standard industry (I.T.) practice is never ever install v1 on critical computers

Congrats, you are now an Apple Beta round 2 tester

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LEGEND ,
Oct 11, 2019 Oct 11, 2019

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2 of 2
Actual inquiry

1 Photo shoot

Is this particular photo shoot a larger set of photographs to import than normal. Importing 1000 photos takes more time than 200, and the difference may not be linear.

Is this particular photo shoot involving RAW as opposed to in camera JPEG

2. Hard drive space

The hard drive your catalog is on. How much space remains free? Needs to be at least 20%

Did that upgrade eat up lots of start disk space and not free it up after the upgrade?

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LEGEND ,
Oct 11, 2019 Oct 11, 2019

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Bonus inquiry. You “restarted the system and program along along with the camera”

Are you connecting the  camera to the computer to import those photos? 

Try a card reader

Would not be at all surprised if Catalina might have issues with an attached device, in that case your camera.


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Contributor ,
Oct 12, 2019 Oct 12, 2019

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To be fair, not every person is an IT professional or tech-savvy so it should not be an assumption that people should simply "know better". Also, Adobe should send out a newsletter to all its' customers(they have our emails). They published a post on here and of course, only people that are signed up to this forum(if they have notifications turned on) would have seen it. Adobe's communications skills have always been noted for being really bad. 

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LEGEND ,
Oct 12, 2019 Oct 12, 2019

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It ended up just being a slow download. All is fine.

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LEGEND ,
Oct 12, 2019 Oct 12, 2019

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You're right about Adobe's communication skills, Jerry!  But just like you have to be your own medical doctor in this life (with help from real doctors), you have to either be your own IT guy, or HIRE your own real IT guy to help you occasionally, like most companies.

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LEGEND ,
Oct 13, 2019 Oct 13, 2019

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I have several mac, all runs OS Catalina.
Lightroom on my Imac will not importing my files and having same problem as Zach.
However on my Macbook Pro 2013 i7 it works..

I hope for a update soon to get it work as before, in meantime I import photos on my Macbook, export them as catalogue, then import them from same catalogue. It worked for me... 

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New Here ,
Oct 13, 2019 Oct 13, 2019

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Like Zach above, I updated to OS X 10.15 Catalina and it was a major upgrade requiring over 8GB HD space. It is awful. I use LR Classic Desktop (v.8.4.1) on my MacBook Pro and now, I can no longer preview images when the SD card is inserted and you click 'import'. This issue has never occurred. With trial and error, I found alternative ways to click through and managed to preview the image files. But when you change the SD card, the pathway was lost and I could no longer preview anything making importing impossible.

However, on LR (Cloud version) on my MacBook, preview is possible with exactly the same SD card inserted. 

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New Here ,
Oct 13, 2019 Oct 13, 2019

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Victoria, I am subscribed to your work. Please take a look at my comment below. Any advice much appreciated. 

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Adobe Community Professional ,
Oct 13, 2019 Oct 13, 2019

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Can you grab us a screenshot William? I'm particularly interested to know whether the card is selected in the Devices section or the Files section of the Source panel, and whether selecting the other makes a difference for you.
-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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Adobe Community Professional ,
Oct 13, 2019 Oct 13, 2019

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Jens, same question applies. How are you importing? From the hard drive? Or via a card reader? Or direct from the camera?

And how far do you get? Can you see the thumbnails in the import dialog? 
-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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New Here ,
Oct 13, 2019 Oct 13, 2019

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Adobe Community Professional ,
Oct 13, 2019 Oct 13, 2019

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Useful, thanks. If you open the Untitled volume further down and click on a folder in there, do the thumbnails then show up?
-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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New Here ,
Oct 13, 2019 Oct 13, 2019

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Hi Victoria, I hope you are able to view the screenshot. I clicked 'device' on the left sidebar but none of the image files are viewable. This has never happened in LR Classic (desktop) till I installed OS X 10.15 Catalina. If i click on 'untitled' at the bottom, nothing happens.

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New Here ,
Oct 13, 2019 Oct 13, 2019

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Nothing drops from clicking 'untitled'.

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Adobe Community Professional ,
Oct 13, 2019 Oct 13, 2019

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A long shot, but I wonder if giving the card a name using Finder would make a difference. I'm not updating my mission critical computers to Catalina so I can't check this for myself yet.

It might also be interesting to check with the Apple Image Capture app can see them.
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The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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LEGEND ,
Oct 13, 2019 Oct 13, 2019

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I am importing from SD-card directly in the computer. Also tried copy files to Imac harddrive and then import, same issue though.. I cannot see thumbnails, and progress bar stop directly. Also Lightroom crashes most of the time..

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LEGEND ,
Oct 13, 2019 Oct 13, 2019

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William, two observations based on your screenshot.

First up, a slightly dated copy of Lightroom Classic? As you can see Devices in the import screen sources, I am thinking not v8 something. Adobe has gotten away from using devices in the import dialog, on purpose. 

Second up, you are in fact selecting from devices, as the highlighted section imply. Instead, find you images thru Files.

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New Here ,
Oct 15, 2019 Oct 15, 2019

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Hi Victoria and David, 

Thank you for your suggestions. For now, I have found another way to preview my RAW files on the inserted SD card in my MacBook Pro. I have to click on the top of the left menu bar FROM 'other' and CHOOSE the folders within the SD card. Then they at least show up under 'untitled' at the bottom of the sidebar. See screenshot. I still have no idea why this is necessary when before OS X Catalina was installed, clicking on DEVICE enabled all images to be previewed and imported if selected. 


 

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Adobe Community Professional ,
Oct 15, 2019 Oct 15, 2019

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I've updated my laptop to Catalina and verified this issue. Thanks for reporting it, I'll file a full bug report.
-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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New Here ,
Oct 15, 2019 Oct 15, 2019

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Does it mean you also cannot directly preview anything from your SD card when inserted into the MacBook after installing Catalina? I hope Adobe resolves this issue soon, as going round and round eventually being able to preview the unimported files is not really the solution. 

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Adobe Community Professional ,
Oct 15, 2019 Oct 15, 2019

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If you select it from the Files section of the dialog, as you have in your screenshot above, then you can preview them fine (and in my experience, it's the faster import too). It's only an issue when accessing the card as a "device" instead.
-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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