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P: Image dragging issues

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Community Beginner ,
Jul 11, 2020 Jul 11, 2020

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When I repeatedly drag an image from side to side in the Development module zoomed in at 100%, image sometimes kind of jumps back as if my mouse was suddenly moved back. This doesn't happen if I move a box in the Navigator window, and this started after the last update.

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macOS, Windows

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correct answers 1 Correct answer

Adobe Employee , Oct 20, 2020 Oct 20, 2020
Greetings,   Updates for the Adobe Photography Products were released on 10.20.2020 that include fixes for these issues. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.   Thank you for your patience.

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Adobe Employee ,
Jul 13, 2020 Jul 13, 2020

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A few questions for you:

Mac or Windows?
OS version number? 
Type of pointing device?

Do you have a movie showing the behavior? Would it be possible to get one?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jul 13, 2020 Jul 13, 2020

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Good questions. Latest Windows 10 May 2020 release, version 10.0.19041.329, standard mouse.
I tested my mouse for any sticky buttons, but it has none. And I am positive this began only after the latest LR update. I also have updated my NVidia drivers to the latest version. Youtube link attached. You can me dragging the image from left to right and back, and that image "jumps" back several times.

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Adobe Employee ,
Jul 13, 2020 Jul 13, 2020

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Thanks for the information and the video. I am able to replicate what you are seeing and will log a bug for it. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jul 13, 2020 Jul 13, 2020

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Incredible. Am I the only one got irritated by this? Anyway, glad to help and thanks for cooperation. Would like to hear the status of that bug in the near future, though.

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New Here ,
Jul 14, 2020 Jul 14, 2020

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Here same problem, Started with LRC v9.3 Windows 10

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Community Beginner ,
Aug 19, 2020 Aug 19, 2020

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Hi. So the August update is out, but the issue is still present?

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New Here ,
Aug 19, 2020 Aug 19, 2020

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Not solved. 😞

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Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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Greetings,

 

Updates for the Adobe Photography Products were released on 10.20.2020 that include fixes for these issues. Please install the most recent update and confirm that your issue is now fixed. Please let us know if you encounter any issues.

 

Thank you for your patience.

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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@Rick The issue is still here. Zoomed image jumps back occasionally when I quickly drag the image.

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Contributor ,
Oct 20, 2020 Oct 20, 2020

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Agree here, Rick. This still persists

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New Here ,
Oct 21, 2020 Oct 21, 2020

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Same here.  This still persists

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Adobe Employee ,
Oct 21, 2020 Oct 21, 2020

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Could one of you post a video of what you're seeing? We can't repro this and are wondering if it has something to do with your specific set up. 

Does it happen if you turn off GPU?

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Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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Filmed this, take the file from https://we.tl/t-hpfH9ugWkS 

The issue can be seen at the very beginning of me dragging the image, and at the very end. This doesn't happen with both GPU options turned off, but comes back if I enable the main/first GPU option. By default both are enabled. GPU is NVidia GeForce RTX 2080 Super (27.21.14.5167) - 8 Gb, by ASUS. I will update my drivers again, but 99% sure this won't help.

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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Rick, any luck in reproducing the issue, please?

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LEGEND ,
Nov 12, 2020 Nov 12, 2020

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same problems here.....mouse not working in develop module and does not work when trying to drag in all modules........impossible to create a book.Latest windows 10 and lightroom are installed......have been with you since lightroom 1 and still have lightroom 4.4 installed on one dell 6600....no drag there either.You need to fix....I know I'm not alone and I have some books to finish in blurb.....Thanks

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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@Rick Ok, another update out, and this issue is still present. Adobe, for how long?!

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New Here ,
Jan 03, 2021 Jan 03, 2021

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When zoomed in to 100% in development view and repeatedly dragging the image with the mouse, the image often jumps back to a previous position.

I upgraded from version 8.4 where this did not happen.

This is extremely annoying.

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Participant ,
Jan 03, 2021 Jan 03, 2021

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your configuration?

  • OS
  • processor
  • ram
  • video card

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Contributor ,
Jan 03, 2021 Jan 03, 2021

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I reported this as a bug - same here on Windows 10. It doesn’t happen with GPU off. 

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Participant ,
Jan 03, 2021 Jan 03, 2021

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Terry,

 

You haven't provided any hardware info on the forum so we can only guess. Your video card is probably inadequate for V10.1. Adobe gave us a significant performance benefit for the develop sliders by making heavy use of the video card. 

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New Here ,
Jan 03, 2021 Jan 03, 2021

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OS: Win10
CPU: AMD Ryzen 5 3600X
RAM: 16GB
GPU: NVIDIA GeForce GTX 1660

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New Here ,
Jan 03, 2021 Jan 03, 2021

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@Jerry_Syder

Yes, turning off GPU acceleration seems to work.

Definitely a bug.

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Adobe Employee ,
Jan 04, 2021 Jan 04, 2021

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LATEST

This thread is being merged into an authoritative thread for better tracking and response. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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