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5

P: LRc crashing every time I attempt to open. (8496103)

Participant ,
Aug 11, 2023 Aug 11, 2023

Mac OS - Ventura

LRc Version - whatever the latest is 12.4??

 

I was editing some pictures and selected the print module, and LRc crashed.  Now it will not open.  I do notice that LRc is trying to open the print module, then crashes.   I uninstalled LRc, restarted Mac, shut down Mac, nothing seems to work.  If I could get LRc ignore its previous state, i.e. print module, I think it would open again.  Is the a way to clean/clear the previous state.  Maybe I will have to do a fresh install, not thrilled about that but maybe the only way to fix this.  

Thanks for any assistance. 

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correct answers 1 Pinned Reply

Adobe Employee , Aug 13, 2023 Aug 13, 2023

Cross-referenced to existing bug report. 

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31 Comments
Community Beginner ,
Aug 22, 2023 Aug 22, 2023

@Rikk Flohr: Photography is there any update on this? I need LrC regularly for my work and not being able to use it is becoming a serious problem. 

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Participant ,
Aug 22, 2023 Aug 22, 2023

I tried 12.5, did't fix problem.  Only thing I can suggest is down grade to V12.0.  I upgraded from 12.0 to 12.3 just so I could get the "denoise" feature back.  Couple of bugs in this version - cannot use import presets, crashes everytime but I can live without that.  Very frustrating for sure.  I feel your pain 😞

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Community Beginner ,
Aug 22, 2023 Aug 22, 2023

Thank you but downgrading to 12.0 did not change anything for me unfortunately. 

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Community Beginner ,
Aug 22, 2023 Aug 22, 2023

Hello all,

I managed to fix this issue temporarily by manually deleting the preferences file as described in this article. Then I was able to start LrC again as it opened in the Library module. I suspect the app will immediately crash again if I try to use the Book module, so I won't try it. 

Hope that helps anyone until this is properly fixed.

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New Here ,
Sep 13, 2023 Sep 13, 2023

Same problem here...everytime I try to open the print module LRC crashes. Macbook Pro 14, M1Pro, 2021.

To get it back to work I have to be very quick clicking on develop or library-icon when LR opens or have to re-install it.

 

Did a full de- and re-install of Lightroom (deleted everything (?) from LR in the Library-Folder but nothing changes. I also tried to reset the print-system and re-installed both printers (Epson P800 and Canon IX6850).

Rosetta and downgrade to 12.0 also don't work for me.

That's really annoying because this bug already appear in the past years with some OS-Versions.

 

Are there any news or workarounds?

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New Here ,
Oct 01, 2023 Oct 01, 2023
LATEST

After some years I did a (real) clean reinstallation of MacOS and all programs (without using TimeMachine-Backups) - now both LR and PS are working fine.

I have no longer issues with the print-module nor the "exchange" between LR and PS.

 

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