P: (Mac) Crash (10048285)

[shotbydna]

Title says it. Ever since the latest update both cloud and classic have been running extremely slow and unstable. I was told yesterday by an adobe "engineer" that there was a technical outage on their end. Now I'm experiencing extremely long sync times. 

On another note, can we all just talk about adobe has twilight zone levels of customer support? They are abysmal, no one knows what theyre talking about, you call and you can hardly hear them over the cacophony going on in their "offices". No one cares, they just transfer you and kick the can down the road. I'm waiting patiently for another company to end their monopoly so I end my 10 year toxic relationship with adobe. 

[shotbydna]

Mac Studio M2 Max 64gb ram running os 14.6

constant crashes. Cannot rotate a photo in develop without crashing. Brand new Mac Studio computer, can replicate results on MacBook Pro laptop. It has to be the software. I can’t even close the application without getting the pinwheel. Syncing issues - there are regularly 10 photos missing source files - all duplicates. Always 10 photos. Its the buggiest its ever been during the busiest season in years. I understand there’s been technical outages at adobe. They really need to get their act together. Any assistance on this would be greatly appreciated. 

[Tarquinius753]

Similar experiences here on a m3max macbook pro

[shotbydna]

Well I'm not going to lie I'm glad I'm not the only one. This means it's definitely the new firmware. I even created several new catalogs with new files and have replicated the issue. Please devs we need to hear back on this asap. 

[Rikk Flohr: Photography]

@shotbydna I've located your crash report. Thank you for submitting it. 

I've logged a bug with the Classic team regarding this crash. Please watch this thread for future updates on this issue.

Thank you!

[Tarquinius753]

I have similar issues and reported them on the 16. Oktober but until now it seems like they are not interested in doing anything about it. Really bad for a Software that asks premium prices in my opinion.

[Rikk Flohr: Photography]

@Tarquinius753  I find no crash reports for your forum email address. 

[Tarquinius753]

@Rikk Flohr: Photography  i had it added to my post here: https://community.adobe.com/t5/lightroom-classic-bugs/p-crash-during-dng-creation-after-using-denois... and also sent all the crash reports when my computer asked to send it. i dont know what email it used there

[shotbydna]

awesome rikk thanks so much. any estimate on a timeline for this fix? its really bottlenecking my workflow (happens to be the busiest time of the season)

[Rikk Flohr: Photography]

@shotbydna  I do note have any ETA on a fix - sorry. 

[Rikk Flohr: Photography]

@Tarquinius753 

As you already have an independent - and likely unrelated thread in progress, I will stand down from responding to you on this thread. 

Thank you for the additional information. 

I do note have any ETA on a fix - sorry. 

[charlieInNEK]

I have had several crashes of LRC recently; each one upon completing the catalog integrity check/backup, just before actually quitting.  I will post the 2 most recent MacOS crash reports.  

The catalog passes the integrity check, and the disks (catalog and images) pass the Mac Disk Utility First Aid check.  No idea what to do next -- but I am concerned to trust this catalog lest it become corrupted.

I'm on MacOS 15.1, LRC 14.0.1/Cam Raw 17.0

Catalog on external 2TB SSD; images on external 6TB HDD

I attach 2 crash reports as .rtf files. 

PS I swear I already posted this, but it doesn't appear anywhere associated with me, so maybe I messed up somehow.  Apologies if it's already here.  lol.  

[charlieInNEK]

Great to know and horrible to know.  Just coming back to use LRC again after a long hiatus.  Things are not good here.