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P: Mac: Tooltips not showing up

Contributor ,
Feb 06, 2021 Feb 06, 2021

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I work on a small screen and the side panels have to be as small as possible most of the time. This means that I cannot always read the entire name of folders and collections. If I could just hold the cursor over to view the full name, it would be very helpful. But usually no tooltip is showing up, even if I hold the cursor there for a long time. 

 

Sometimes it appear after a while, and then not only one, but two tooltips appear. First one that it hardly legible because of a shadow under the text, then – some seconds later – another tooltip appear. The last one is much clearer and easier to read. But I would prefer that only this last tooltip appeared, and that it always showed up, not only from time to time. 

 

Skjermbilde20210206kl.22.20.19-42d1d445-e0c6-4b42-9be6-0523b8c62613-494573269.pngSkjermbilde20210206kl.22.20.19-42d1d445-e0c6-4b42-9be6-0523b8c62613-494573269.png
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correct answers 1 Pinned Reply

Adobe Employee , Dec 13, 2023 Dec 13, 2023

Greetings all,

 

Updates for the Adobe Photography Products have been released.  The December 2023 updates contain an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Status Fixed

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14 Comments
LEGEND ,
Feb 06, 2021 Feb 06, 2021

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If you disable GPU in preferences, any better ?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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LEGEND ,
Feb 06, 2021 Feb 06, 2021

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Also, if you're on Mac, tooltips have often been fussier than on Windows (slow to appear, not appearing at all sometimes).  The double tips you're seeing appears new, though.

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Contributor ,
Feb 06, 2021 Feb 06, 2021

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I deactivated it now, but no change. 

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Participant ,
Feb 06, 2021 Feb 06, 2021

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On Windows, if I point at at folder, the whole name pops up. 

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Contributor ,
Feb 07, 2021 Feb 07, 2021

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On W10 tooltips depend of what is doing LRC. If you launch a publish service, LRC is occupied doing something else and tooltips will appear or not or when they want 😉

.
Sheepdog trying to help Lightroom and Photoshop beginners

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Contributor ,
Feb 07, 2021 Feb 07, 2021

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I didn't mention initially that I use a Mac. I don't know if it can be seen on the screenshot.

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Enthusiast ,
Feb 07, 2021 Feb 07, 2021

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@evikne Pour moi, sur macOS 10.15.7 si les noms des dossiers ou ceux des collections sont trop longs, il n'y a jamais d'info-bulle affichées. Avec ou sans GPU activées !!!!!

Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.

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LEGEND ,
Feb 07, 2021 Feb 07, 2021

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I created a folder with the name way longer than the panel.  I can duplicate this issue in Folders if the folder text length is longer than can be displayed in the panel.  macOS 10.15.7. 

As @yves_crausaz and @John_R_Ellis said, tool tips on the Mac are hit and miss.  

Sometimes it just displayed the fuzzy drop shadow folder name

Sometimes it displayed both

Sometimes it displayed the full path as it is supposed to 

Sometime the tooltip never showed up.  Could hover for 30 seconds

ScreenShot20210207at4.18.11PM-5274dde3-1fdd-4dea-bab3-f7257d74dddd-310421310.jpg
There is definitely and issue/bug here.

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Participant ,
Feb 07, 2021 Feb 07, 2021

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You are running an old version of macOS, see if it still happens on V11.2. Lots of bugs fixed with this update. 

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Contributor ,
Feb 07, 2021 Feb 07, 2021

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My Mac is from early 2013 and can no longer be updated.

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LEGEND ,
Feb 07, 2021 Feb 07, 2021

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@bill_3305731 

Hopefully 11.2 would fix it but tooltips have been an issue on Mac for a long time and not just in LrC so its probably still an issue

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Adobe Employee ,
Feb 09, 2021 Feb 09, 2021

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I've logged a bug for this. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Aug 15, 2022 Aug 15, 2022

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Still happening in Aug 2022 - I get NO tool tips at all on Mac for collections or folders. Collection names are useless without this as the names are often long and the window width is hard limited. Everything is the latest version at this time.

The only way to tell the full folder name is to right click so that it shows "create a folder inside <myLongFolderName> or choose Rename collection etc.

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Adobe Employee ,
Dec 13, 2023 Dec 13, 2023

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LATEST

Greetings all,

 

Updates for the Adobe Photography Products have been released.  The December 2023 updates contain an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience.

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Status Fixed

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