P: NULL photo objects resulting from folder sync

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LEGEND ,
Mar 22, 2019 Mar 22, 2019

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When synching a number of folders, resulting in some photos from being added, and other being removed, empty photo-objects result in the library in place of the original photos. These do not show when browsing by folder, but do show when selecting All Photographs and filtering for instance by date. They result in a blank, gray photo thumbnail, that does not have a file name or any other metadata associated (therefore the assumption these are NULL). Optimizing the catalog does not improve this situation. Issue occured on 8.1 and remains on 8.2. Working with the files now becomes very slow, as Lightroom has great problems handling the NULL objects.

Bug Investigating
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macOS, Windows

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21 Comments
Adobe Employee ,
Mar 26, 2019 Mar 26, 2019

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Fons,

Would you be willing to share your catalog file (LRCAT) with us for diagnosis and possible repair?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
May 04, 2019 May 04, 2019

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I have the same problem. Are you able to help?

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Adobe Employee ,
May 06, 2019 May 06, 2019

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@david,

I never heard back from Fons so we are still searching for an LRCAT file to diagnose. Would you be willing to share yours?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
May 06, 2019 May 06, 2019

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Hi Rikk, 
Sorry about that. I caught a bout of flu and forgot about the issue. The issue is still there
I'll have a look at sharing the LRCAT file.

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LEGEND ,
May 06, 2019 May 06, 2019

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The lrcat file is around 2.5 gb. I can drop it on my Adobe cloud account if that is useful.

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Adobe Employee ,
May 06, 2019 May 06, 2019

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It should be me much smaller if you Zip it.
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
May 06, 2019 May 06, 2019

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zipped it. it's around 900mb now. Unfortunately adobe cloud somehow fails uploading the file. I'll let you know once it is either fixed on adobe or google cloud.

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New Here ,
May 07, 2019 May 07, 2019

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I'd be willing to help.
I'm also getting some help here:
https://www.lightroomqueen.com/community/threads/blank-entry-cant-delete.34968/

Where should I put the catalog?

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Adobe Employee ,
May 07, 2019 May 07, 2019

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Zip it and place it in Drop Box, Creative Cloud folder or similar. If you don't want to share the link publically, I can send you an email to get it. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
May 07, 2019 May 07, 2019

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It is uploaded. How can I securely send a link?

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Adobe Employee ,
May 07, 2019 May 07, 2019

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Emailed you
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
May 09, 2019 May 09, 2019

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Send me a email at cpt dot kent   at    gmail

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New Here ,
May 09, 2019 May 09, 2019

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I've shared it via dropbox. Let me know if you need anything else.

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New Here ,
May 17, 2019 May 17, 2019

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Did you get the catalog? How am I able to remove these from my catalog?

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Adobe Employee ,
May 20, 2019 May 20, 2019

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We did get the catalog. The Engineering Team is evaluating. At this time, I am waiting for work-around/correction information.
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
May 28, 2019 May 28, 2019

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I also have the same issue and look forward for a solution. Do you need my catalogue too let me know.

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New Here ,
Jul 25, 2020 Jul 25, 2020

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Hi - I also have the same problem (I've posted an example here recently: https://www.lightroomqueen.com/community/threads/blank-entry-cant-delete.34968/page-2).  I have just had a LR update and am disappointed to see that this has still not been addressed.  I understand you (Rikk) have a tool that can fix my catalog?  How do I go about using that tool?  I'm happy to upload my catalog if it helps.
Thanks!

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New Here ,
Aug 05, 2020 Aug 05, 2020

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Just following up on this - is there somewhere else I should be going to get this resolved?

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Adobe Employee ,
Aug 06, 2020 Aug 06, 2020

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Fraser, I contacted you via email to get a copy of your catalog. I never received a response. Is the email address you used on this forum valid?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Aug 14, 2020 Aug 14, 2020

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Hi Rikk - thank you for your reply, it is sincerely appreciated!  The email address used on this forum is indeed valid.  I did searches on both my inbox and spam folder but couldn't see an email from you.  Could you please try sending me one again?  Thanks in advance for your assistance!

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Adobe Employee ,
Aug 17, 2020 Aug 17, 2020

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LATEST
Catalog link in your email. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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