P: Preparing slideshow hangs on slide # 2

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Community Beginner ,
Apr 03, 2016 Apr 03, 2016

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This has been happening repeatedly in previous versions and hasn't been fixed in LR 6.5 (standalone). 
Steps
1.  Select some slides.  I'm using a filter to select slides that are 4 stars or higher.  There are 16 of them in the folder that match.
2. Go to slidshow and hit "play"
3.  The dialog box comes up "Preparing Slideshow" and below Preparing preview for slide #2.  It mostly hangs on # 2 but sometimes a different slide.  If I cancel and choose a different folder with no filters (all images) and hit "play" it hangs on # 2 again.
4.  BTW...if I hit the -> buttone (play) below the images, instead of the "Play" button in the right hand lower corner, it'll play.
5.  Also, based on some other input, I've tried turning off/on the GPU. No difference.

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macOS, Windows

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25 Comments
Adobe Community Professional ,
Apr 03, 2016 Apr 03, 2016

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I experienced the exact same problem here!  (CC2015.5 Windows-10)

I did try re-naming all the images in the slideshow and that solved my problem with that one slideshow!  (They were JPGs collected for a workshop presentation)
So maybe it's a file-name bug. Never use spaces in file-names!
Regards. My System: Lr-Classic 11.0.1, Photoshop 23.0.2, Lightroom 5.0, Bridge 12.0, Windows-10.

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Community Beginner ,
Apr 04, 2016 Apr 04, 2016

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Hi Robert, thanks for the reply.  I'll try it. What's odd is that if i hit the arrow play button it works.  So there's some other process that's brought to bare hitting the text PLAY button.

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Adobe Employee ,
Apr 04, 2016 Apr 04, 2016

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I suppose the button you are referring to is Preview Slideshow.
Did renaming helped you to play the slideshow?

Thanks,
Sunil

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Community Beginner ,
Apr 04, 2016 Apr 04, 2016

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HI Sunil, I"m on LR6.5.  There are 2 play buttons.  One to right of Preview that has the word Play. The other is the right arrow head below the image.  If I press the text "Play" button I have this issue. If I press the right arrow play button, it works.  I removed spaces and still the same issue.

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Adobe Employee ,
Apr 04, 2016 Apr 04, 2016

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Thanks for the update, Byron.
We could reproduce this issue intermittently. Are you using a Windows 7 machine?
We are investigating this issue. Will update you on this further.

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Community Beginner ,
Apr 04, 2016 Apr 04, 2016

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Thanks Sunil.  I'm on windows 10 64 with LR 6.5.  This issue has been there for awhile but is better as before both play buttons (text and icon) would hang.

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LEGEND ,
Apr 14, 2016 Apr 14, 2016

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Sunil, I'm getting the exact same issue and I'm not able to fix in any way. Is there any known workaround for this?

Running LR CC on OS X updated to the latest version.

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New Here ,
Jul 02, 2016 Jul 02, 2016

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Sunil et al: I found this forum when I encountered the exact same problem this morning.  I discovered that if I change Quality to Draft (from the default of Standard), the module "unfreezes".  I was then able to go back to Standard and successfully run the slideshow.  I'm running LR CC 2015.6 and OS X 10.11.5.

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Community Beginner ,
Jul 02, 2016 Jul 02, 2016

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Hi burkemt.  That works on LR non cc 6.6 windows 10 too.  Thanks.
However, I'm surprised the bug is still in the code.

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LEGEND ,
Oct 15, 2016 Oct 15, 2016

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Lightroom 2015.7 on Mac with Sierra - slideshow hangs creating previews if Zoom to Fill Frame is checked.  Otherwise works.

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LEGEND ,
Oct 19, 2016 Oct 19, 2016

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I've got exactly the same problem. Any solutions??

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Adobe Employee ,
Dec 08, 2016 Dec 08, 2016

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Hi Alan,

Could you change your Standard Preview Size to Default in Catalog Settings?



For Catalog Settings:
On Windows - Ctrl+Alt+, 
On Mac Cmd+Alt+,

This should fix the issue. Let me know if this works for you?

Thanks,
Smit Keniya
Adobe Lightroom Team

Smit
Lightroom Classic Team

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Adobe Employee ,
Dec 19, 2016 Dec 19, 2016

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Hi,

Could you confirm if above workaround helped you fix the problem? 

Thanks,
Smit Keniya

Smit
Lightroom Classic Team

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LEGEND ,
Dec 19, 2016 Dec 19, 2016

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It appears that anything except 1024 as the preview size works for me with or without Zoom to Fill Frame checked.

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Adobe Employee ,
Dec 20, 2016 Dec 20, 2016

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Hi Alan,

Thanks for confirming!!

Smit
Lightroom Classic Team

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Adobe Employee ,
Dec 20, 2016 Dec 20, 2016

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Hi *Byron Cann

Could you confirm if 6.8 release has fixed this issue for you? If not then could you see if your Smart Preview settings are set to default?

Thanks,
Smit

Smit
Lightroom Classic Team

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New Here ,
Jan 02, 2017 Jan 02, 2017

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I am having the same problem and have adjusted all setting as noted above.  I am using Lightroom CC 2015.8 on Windows 10 Pro.  Multiple attempts with several setting variations but it always hangs after 1 or a few slides
Any help greatly appreciated
Jeff

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New Here ,
Jan 02, 2017 Jan 02, 2017

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I think I have isolated my problem to using the Crop to Fill template.  I can produce slideshows as long as I do not use Crop to Fill.

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LEGEND ,
Jan 06, 2017 Jan 06, 2017

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Lightroom CC 2015.8 on a Mac Book Pro using OS X El Capitan 10.11.6.  Unchecking "Zoom to Fill Frame" instantly fixed the problem.  Thanks for the advice!

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LEGEND ,
Apr 05, 2017 Apr 05, 2017

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Disabling "Zoom to Fill Frame" fixes this for me.

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Explorer ,
Apr 10, 2018 Apr 10, 2018

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It is 2018, and we still have to turn off "Zoom to Fill Frame". Why can't this be fixed?

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New Here ,
Aug 20, 2018 Aug 20, 2018

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Me too the same problem.....Why the Cancel is not working??. I have no other option to exit the application now...Wasting time...

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Jul 16, 2019 Jul 16, 2019

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It is 2019, and we still have to turn off "Zoom to Fill Frame".  Why can't this be fixed?


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LEGEND ,
Sep 15, 2019 Sep 15, 2019

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I've got the same problem, but turning off zoom to fill doesn't always fix it. I'm now stuck on slide 1 and zoom to fill frame is turned off. Any ideas please.

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LEGEND ,
Jun 19, 2020 Jun 19, 2020

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LATEST
Still broke "Zoom to Fill Frame" in 2020

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