P: "Print to file" in Print Module fails to export

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Explorer ,
Nov 25, 2015 Nov 25, 2015

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I am running OSX El Capitan and 50% of the time Print to File fails to export the file. Have to try a second attempt which is always successfull.
I don't get any error message (also export progress bar is ok), it just does not save the file in the chosen location.

I can also predict when it fails and when not, the "Save as" window in the Finder is slightly different.

Am I the only one with this issue?

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macOS, Windows

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correct answers 1 Correct answer

Adobe Employee , Jun 08, 2016 Jun 08, 2016
This should now be fixed as of the CC2015.6/6.6 update released today. You can find more details here: http://blogs.adobe.com/lightroomjournal/2016/06/lightroom-cc-2015-6-now-available.html

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44 Comments
Explorer ,
Jan 26, 2016 Jan 26, 2016

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Am I the only person with this problem?

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LEGEND ,
Mar 03, 2016 Mar 03, 2016

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I have the same problem, it's really stupid. I compose a lot of photos this way, this mistake pisses me off.

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Enthusiast ,
Mar 03, 2016 Mar 03, 2016

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If you have complete system information and repeatable steps-to-failure, I would be happy to test it for you.

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Explorer ,
Mar 03, 2016 Mar 03, 2016

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Fantastic, specifically what shall we provide you with?

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Enthusiast ,
Mar 03, 2016 Mar 03, 2016

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Step by Step Instructions to reproduce.
Complete system specs including OS, Version, RAM, Disk Space, etc.

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Explorer ,
Mar 03, 2016 Mar 03, 2016

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OK, will provide later today when I am home. Will also provide screenshots of the "save as" windows that works and the one that does not work. Thanks

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New Here ,
Mar 03, 2016 Mar 03, 2016

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same problem for me

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New Here ,
Mar 03, 2016 Mar 03, 2016

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El captain 10,11,3

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Explorer ,
Mar 03, 2016 Mar 03, 2016

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OK, so here is the thing, my Mac is a Macbook Pro Early 2015 in its basic configuration (128 GB, 8 GB RAM etc).
The first image is what I get when I click on "print to file" the first time (0% success rate, it never saves the jpg). You see that there is a picture in the folder already selected and viewable on the right in the saving screen.

The second image is what I get when I click on "print to file" for the second time (for the same picture). The second attempt works all the time. You can see that the save window is different, only the directory/folder is selected.



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Enthusiast ,
Mar 03, 2016 Mar 03, 2016

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2012 MBPR 10.11.3

I found a way to make it fail. The Save Dialog differences were the clue. The Default Filename has been changed and that is where the failure occurs.

Steps to Repro:

1. Select Image - Print to File - Image Saves.
2. Select Second Image - Print to File - Change the filename manually - Image fails to appear.

Can you confirm that this accounts for your failure?

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Enthusiast ,
Mar 03, 2016 Mar 03, 2016

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2012 MBPr - 10.11.3

I just tested 10 files and was successful 100%. Ten Files Printed - Ten JPGs created - all with the correct image.

Can you show me a screen capture of your Print Job and Page panels?

Question: Does it only happen when you type in a different file name than the default filename "untitled"

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Explorer ,
Mar 03, 2016 Mar 03, 2016

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No, the first attempt is the one always unsuccessful, unless the folder where I am saving contains no other picture. The second attempt is still done on the same picture, I do not select a second image, I just click on print to file a second time and it works. Any clue? A bug of Lightroom or OSX?

If I want to make the first attemp sucessfull I have to click on the dropdown menu and select a different folder instead of "To print" and then switch back to "To Print".

Thanks

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Enthusiast ,
Mar 03, 2016 Mar 03, 2016

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I cannot make it fail on the first save - only the second and only if I alter the file name. I have submitted a bug report and referenced this thread so hopefully Adobe engineering can determine if it is a LR problem or an El Capitan issue.

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Explorer ,
Mar 03, 2016 Mar 03, 2016

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Depends what we mean for "first save". If your folder is empty and you are saving the very first image then it will not fail. After the first picture is saved, any first attempt to save any other picture will fail while the second attempt will be successful. So if that is what you meant we are on the same page. But please bear in mind that the first attempt (to save any other pic after the first) will fail regardless of the file name.

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Enthusiast ,
Mar 03, 2016 Mar 03, 2016

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That's what I mean.

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Explorer ,
Mar 03, 2016 Mar 03, 2016

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Great, we see the same thing. I don't follow you when you say "if I alter the file name". Assuming you saved the first pic as "Untitled". The save window will propose the same "Untitled" name for the second pic. At this point either u leave Untitled or replace it with any other name, it will not save. At least for me.

PS I assume there is nothing I can do right? Either Apple or Adobe will have to fix this? Is it safe to assume everyone has got this problem?

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LEGEND ,
Mar 03, 2016 Mar 03, 2016

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Thanks for your help!
I captured a screen video from my LR & OSX. My system is also on screenshot, it's here:
http://bit.ly/21KUfoT

Hope it help to other users... 

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New Here ,
Mar 03, 2016 Mar 03, 2016

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exactly the same thing for me but i have Imac 2010

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Adobe Employee ,
Mar 16, 2016 Mar 16, 2016

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Our engineering team is investigating this issue. Thanks!

Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Mar 16, 2016 Mar 16, 2016

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Brilliant, let me know if I can help somehow

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Explorer ,
Mar 17, 2016 Mar 17, 2016

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Does the new version released today address this bug? Thanks

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Enthusiast ,
Mar 17, 2016 Mar 17, 2016

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The 6.5/2015.5 release made yesterday does not fix this. Hopefully in the next release.

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New Here ,
Mar 17, 2016 Mar 17, 2016

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the new release does not fix this problem

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Explorer ,
Apr 29, 2016 Apr 29, 2016

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Does today's release fix the problem? Any update?
Thanks

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LEGEND ,
Apr 29, 2016 Apr 29, 2016

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Nope - 2015.5.1 is the same as before. Only seems to print every other jpg. 😞

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