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P: Screen turns black when opening Photoshop

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Community Beginner ,
Aug 14, 2020 Aug 14, 2020

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Like title says, the screen of my MacBook 16" turns black for 2-3 secs while (fresh) opening PS. Sometimes the same in LR when switching from Grid View to Develope Module. 

This happens only on battery mode with Automatic Graphics Switching ON (MacOS settings)
Turning Automatic Graphics Switching OFF solves the issue. 
Turning OFF graphics processor in PS solves the issue
But that's not a solution for me.

Anyone experiencing the same?

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macOS, Windows

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correct answers 1 Correct answer

Adobe Employee , Nov 26, 2021 Nov 26, 2021
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LEGEND ,
Aug 14, 2020 Aug 14, 2020

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You have a problem with your Mac computer. It is not LrC or Ps that is doing this.
Take it into an Apple Store Genius bar and have it looked at. Although they will say nothing is wrong because that is what Apple always says. Mac's Just Work and the check is in the mail.

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Community Beginner ,
Aug 14, 2020 Aug 14, 2020

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Why sure about that?

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LEGEND ,
Aug 14, 2020 Aug 14, 2020

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Because this does Not happen on other systems. If it did you would see many many reports of it.

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Community Beginner ,
Aug 14, 2020 Aug 14, 2020

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Makes sense but when opening FCPX for example, which also uses the graphics card, the issue doesn't appear

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Adobe Community Professional ,
Aug 14, 2020 Aug 14, 2020

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It seems to be an issue with switching integrated graphics to discrete graphics which, of course, is supposed to be a clean hand-off (and usually is).  Right now, it's hard to know if it's a macOS update or Photoshop update or both that will resolve it.

You might follow the this thread in case a solution gets posted there instead of here:
https://community.adobe.com/t5/photoshop/screen-turns-off-and-back-on-after-launching-photoshop-on-m...


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Community Beginner ,
Aug 14, 2020 Aug 14, 2020

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Thank you! This guy above has scared me already.

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Community Beginner ,
Aug 14, 2020 Aug 14, 2020

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See post below by Warren, FYI

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LEGEND ,
Sep 10, 2020 Sep 10, 2020

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I am experiencing this same issue - Did you have any luck? Did you go to Apple?

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LEGEND ,
Sep 11, 2020 Sep 11, 2020

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I have this issue

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Community Beginner ,
Sep 11, 2020 Sep 11, 2020

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@hannah No I didn‘t. Since it’s a software issue I’m gonna wait for an update.

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Adobe Employee ,
Nov 26, 2021 Nov 26, 2021

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Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Fixed

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