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P: Unintended Deletion of Photos

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Community Beginner ,
Jul 26, 2014 Jul 26, 2014

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In the following case, a photo is permanently deleted from disk unintendedly:1. In the Library view, right click on a photo and select "Remove Photo"2. In the following Pop-Up "Confirm" select "Delete from disk"3. Abort the following Pop-Up "Delete Permanently" by pressing ESC=> The photo is falsely deleted from diskReproduced with Lightroom 5.5, Windows 7, 64 Bit

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macOS, Windows

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correct answers 2 Correct answers

Adobe Employee , Nov 26, 2021 Nov 26, 2021
Updating Status
Status Fixed

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Adobe Employee , Nov 10, 2017 Nov 10, 2017
This issue was fixed in Lightroom Classic (6.13 or later)

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13 Comments
Enthusiast ,
Jul 26, 2014 Jul 26, 2014

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I cannot duplicate this.

In your Step Three you mention a Pop-Up that I never see. Is this a Lightroom dialog The only Confirmation Popup I see is in Step Two. Either I am misinterpreting your instructions or we are seeing two completely different behaviors.

In any case the images are not permanently deleted but rather end up in Recycling.

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Community Beginner ,
Jul 26, 2014 Jul 26, 2014

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The Pop-Up "Delete Permanently?" only appears if the file cannot be moved to the Recycle Bin because the volume on which the photos are stored does not support the Recycle Bin. The dialog exactly says:
"1 of these files could not be moved to the Recycle Bin." and "The files are on a volume that does not support the Recycle Bin. Would you like to permanently delete them?". Two buttons are offered: "Cancel" and "Permanently Delete Files". If I press ESC in this dialog, the file is deleted (and of course is not moved to the recycle bin).
.

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LEGEND ,
Jul 26, 2014 Jul 26, 2014

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It might help to show a screenshot - I'm not seeing the second "popup" either.

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Enthusiast ,
Jul 26, 2014 Jul 26, 2014

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Just my opinion but I don't see a bug here. If you hit permanently delete, it does, if you hit cancel it doesn't. You chose to do something else.

The way I see it, you specifically told Lightroom:

1. Delete This
2. Yes, Delete this - don't just remove from catalog
3. Then when it asks you a third time, you don't take the offered cancel button but rather hope an Esc will bail you out.

But, as I have never included in a Lightroom catalog a file which is on a drive that doesn't support a Recycling processing, I cannot verify the behavior but it doesn't surprise me.

A more accurate title of your thread would be "Pressing Esc in Delete Dialog for Drives without Recycling bin causes Delete" Hopefully an engineer will chime in here but I am not hopefully it will be considered a bug.

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Community Beginner ,
Jul 26, 2014 Jul 26, 2014

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As I already mentioned in my previous post, the dialog only appears if the volume does not support a recycle bin.

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LEGEND ,
Jul 26, 2014 Jul 26, 2014

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Got it - thanks.

Indeed the true "Cancel" button is "Permanently Delete Files", which is the same as clicking the red 'X', or pressing escape.

But note: this dialog should NOT come up when you choose "Remove from catalog..", but rather when you choose "Delete from disk..", and then only if it can't be put in the "Recycle Bin".

Although I think it was done intentionally by the programmer (you have to go out of your way to reverse the sense of those buttons like that), from a user perspective, I'm inclined to agree that it could (should) be considered a bug - I suspect the programmer wasn't thinking about the users who use escape key or red 'X' to dismiss..

~R.

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Community Beginner ,
Jul 26, 2014 Jul 26, 2014

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Thanks a lot for your comments! In my opinion, pressing "permanently delete files" should be the only possible way to delete the file irrecoverably. No one would expect the file being lost forever when pressing ESC.

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Enthusiast ,
Jul 26, 2014 Jul 26, 2014

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If you look at the way the dialog is constructed the [Cancel] button has focus meaning the [Enter] key would apply "Cancel" not the [Esc] To delete permanently, you would have to [Tab] to [Delete Permanently] and then hit [Enter]

If memory serves in Windows standards, [Esc] cancels the dialog unless cancel is the default (or focused) behavior.

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LEGEND ,
Jul 26, 2014 Jul 26, 2014

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Although I understand why it was done how it was done, I have to admit Markus has a completely valid point..

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LEGEND ,
Jun 13, 2017 Jun 13, 2017

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Hi all, my girlfriend is a professional photographer and I am a senior software developer with strong UX background. We store all our data on a NAS. Our current PC and infrastructure environment setup using Windows for the workstations doesn't support recycle bin functionality on NAS network drives.
Yesterday my GF accidentally ran into this issue described here. She accidentally marked all photos instead of the one she wanted to delete and came to that second confirmation screen. As she realized she marked all photos instead of the one she wanted to remove, she used the mouse pointer to press the "X" (close window button in the top right corner) of that confirmation window - which technically is the same as pressing ESC. This permanently deleted all 185 RAW photos - a whole shooting gone.
Now I am with Markus and say: every UX designer claims ESC to cancel an action, regardless how the button implementation logic works in that window! If the button implementation says otherwise, the buttons need to be swapped.
A good UX design is always centered around the user and his experience with the product, and it does explicitly not care about technical details.
Fortunately my girlfriend has a nerd by her side who was able to rescue most of the RAW images from the SD cards she used during the shooting 😉 In other cases this issue might have fatal results, though.
Honestly I am rather shocked this is still an issue three years after it came up here. Please take this feedback seriously, file a defect for this and change the dialog behavior in one of the next Software updates.

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Community Beginner ,
Jun 18, 2017 Jun 18, 2017

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I cannot believe that this safety-relevant problem hasn't been fixed yet.

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Adobe Employee ,
Nov 10, 2017 Nov 10, 2017

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This issue was fixed in Lightroom Classic (6.13 or later)

Senior Product Manager - Customer Advocacy - Digital Imaging

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Adobe Employee ,
Nov 26, 2021 Nov 26, 2021

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LATEST

Updating Status

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Fixed

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