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P: (Win) does not sync aspect ratio changes to cloud

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Community Beginner ,
Oct 29, 2020 Oct 29, 2020

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Lightroom classic v10 (Win) does not sync aspect ratio changes to cloud. Images appear distorted (stretched) when you view them on mobile devices. Using the edit mode in cloud based Lightrooms shows that the aspect ratio change has not come through during sync.

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macOS, Windows

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Contributor ,
Oct 29, 2020 Oct 29, 2020

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Seems to be working fine for me with LrC 10.0 & Win10.  I tested with dng, heic, jpg, & cr2 files that started both in LrC and also ones taken with the Lr Mobile (iOS) camera app.  In all cases, changing aspect ratios & cropping synced properly back and forth between the all platforms - LrC, Mobile & Web.

A step by step and/or video of what you're doing & seeing might help identify what's going on.

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Community Beginner ,
Oct 29, 2020 Oct 29, 2020

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I am using Sony's .arw and .dng files. 

By default my camera is set to apply a 16x9 crop which is respected by Lightroom. After importing my pictures I change the crop for all portrait orientation photos to "Original" which gives me the full uncropped image. Syncing these will lead to a distorted image in all cloud applications. Opening the crop tool in any of those shows me a a cropped frame (16x9) as after import. Thats not correct! And the images are stretched! if I then apply "Original" in the cloud apps the image will be displayed correctly there.

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Contributor ,
Oct 29, 2020 Oct 29, 2020

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Those details are definitely helpful and tell me that what I tested probably doesn't apply.  I'll try to replicate what you're doing when I can get to my camera, although I can't do it with an .arw.

A couple questions - 

 - Is this new behavior since upgrading to LrC 10?

 - Does it only happen with images in portrait orientation?

 - Do you apply any presets on import?

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Community Beginner ,
Oct 29, 2020 Oct 29, 2020

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Yes, this is new behavior since v10.

No, it does happen with landscape orientation as well

Yes, but only "auto" settings (basic toning).

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Community Beginner ,
Oct 29, 2020 Oct 29, 2020

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BTW, this only happens if you do the standard (un)crop to "Original". If I use any other aspect ratio change it works fine.

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Adobe Employee ,
Nov 02, 2020 Nov 02, 2020

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As Tom said above:

"A step by step and/or video of what you're doing & seeing might help identify what's going on." 

I haven't been able to replicate from the instructions received thus far. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Nov 03, 2020 Nov 03, 2020

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Step 1: Import RAW Image

01Testimageimported-13a08ac7-e86b-4c04-aad0-a43ed36ae3a4-1845564231.png

 

Step 2: Go to develop and change aspect ratio from 16:9 to "Original"

02standard169aspect-69727748-e2ef-4d2e-8f56-23e6949a69ea-58279584.jpg
03changetooriginalaspect-1bf859eb-8086-4b33-a64e-0b6c7e44937a-1856667530.jpg

Step 3: Wait for the picture to sync to Adobe cloud. Goto cloud and open image. The image is distorted!

04distortedimageinlightroomclo-92baac65-1664-4646-9a79-e47756c9c874-1210424463.jpg

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Adobe Employee ,
Nov 03, 2020 Nov 03, 2020

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It sounds like you are using an in-camera crop to get your 16:9 ratio.  Can you provide a sample image?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Nov 04, 2020 Nov 04, 2020

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Yes, it is an in-camera crop. Which is perfectly interpreted by Lightroom Classic.

The described workflow above worked well in Version 9.

When I now (version 10) open the photo in Lightroom cloud and enter the crop tool I can see that my new aspect setting diddn't sync. Meaning the aspect ratio frame is still 16:9 instead of "original" as it is in Lightroom Classic. The underlying image however is streched.

I do have a sample image right out of the camera. It is 20 MB large. How can I submit it?

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Adobe Employee ,
Nov 04, 2020 Nov 04, 2020

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You can put it in a Creative Cloud/Dropbox or similar and share the link and I will grab it. 

If privacy is a concern let me know and I will send you instructions for sharing the link. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Nov 04, 2020 Nov 04, 2020

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Adobe Employee ,
Nov 04, 2020 Nov 04, 2020

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I have the file and was able to replicate. I will be logging a bug. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Nov 04, 2020 Nov 04, 2020

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Thank you very much!

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Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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Hi, I am still waiting for a fix. Even in Lightroom version 10.2. the problem still persists.

For me one of the major advantages of Lightroom sync to the cloud is unusable.

Sad.

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New Here ,
Apr 17, 2021 Apr 17, 2021

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In Lightroom Classic I created a collection of images and had SYNCH on. The album was created in Lightroom.com OK.

One landscape CR3 image was later used to create two virtual copies, both in portrait format with differing crops (I also had two snapshots of one of these VCs)

This revised Lightroom.com image was no longer displayed in landscape format, but in portrait ratio stretched/squashed vertically.

Pixel size CR3 in-camera 6720x4480, first landscape synch 5974x4107, updated portrait version 2426x3639.

To fix the problem I tried removing it from the collection and re-adding it but it did not appear to fix the problem (although in retrospect, I can't be sure, but that might have been a browser cache issue not showing the changed image although I did try refreshing the browser, Chrome Win10.) I finally recreated the landscape format in JPG, deleted the corrupted image RAW version from the collection and imported/added the JPG version to the collection.

(sorry if this is a duplicate post but first time I signed in the post screen cleared without any "posted" message)

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LEGEND ,
Apr 26, 2021 Apr 26, 2021

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Some photos are totally distorted in the lightroom cloud, they are not distorted at all in the lightoom classic library. The photos in the online library are synced automatically with lightroom classic. The pictures are also distorted when downloaded from the cloud and also for other people with access to this cloud library.

 

Pleas help to find a way to avoid this error, like this the cloud library is not usable, because it is unpredictable when and why the distortion happens. The last time I just deleted the photo from the cloud and synced again but this is not a permanent solution for our company.

 

This error happened now for the second time in two months with 7 out of 56 photos.

EDIT: It seems that this error only happens to pictures in the .ORF - raw file format.

Nol5C2A_016153885235911-dc7f503a-5c26-44f7-afca-5c2198317912-1778673852.png

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LEGEND ,
Apr 30, 2021 Apr 30, 2021

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@Rikk @TomM 

Same issue happens with .ARW files. I could trace the error to the following procedure:


The photos were shot in the 16:9 ratio (the original aspect ratio of the camera is 4:3) this means the camera shoots in 4:3 but the photo's aspect ratio ist 16:9. When I now change the aspect ratio in lightroom to original and upload the picture to lightroom cloud the aspect ratio frame is still 16:9 instead of "original" as it is in Lightroom Classic. The underlying image however is streched. As mentioned by @Lvpus 

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Participant ,
May 20, 2021 May 20, 2021

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 I am having a similar problems with photos synced to LR cloud but only viewed at full screen.  The thumbnail are OK.  All images that are distorted were modified in Photoshop and saved as either a PSD or TIF.  However not all psd's or tif's are distorted.  Most of them are.  The distortion is severe.  Raw files and jpg are fine.  There is no distortion once I upload them to Adobe Portfolio.  It also has a strange symbol on the bottom Right corner.  None of my photos that are not distorted have these symbol.  All these photos have a custom crop.  I am using LR Classic ver 10.2   See picture.

Distortedphoto-53dd2e9a-a5da-4c46-a30f-0914e35838fb-223395813.jpg

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Participant ,
May 27, 2021 May 27, 2021

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It has been a while since anyone reported on this problem.  7 Months ago Rikk reported this as a bug.  Has there been any progress fixing the problem?  Having badly distorted pictures when syncing to the cloud is a big issue.  Right now I can't use the cloud to share my photos.

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Participant ,
May 28, 2021 May 28, 2021

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 I am having a problem with photos being distorted after syncing to LR cloud but only viewed at full screen.  The thumbnail are OK.  All images that are distorted were modified in Photoshop and saved as either a PSD or TIF.  However not all psd's or tif's are distorted.  Most of them are.  The distortion is severe.  Raw files and jpg are fine.  There is no distortion once I upload them to Adobe Portfolio.  It also has a strange symbol on the bottom Right corner.  None of my photos that are not distorted have these symbol.  All these photos have a custom crop.  I am using LR Classic ver 10.2   See picture.

Distortedphoto-e67ce9b1-eb68-4fd3-94bb-3b45c524f2a6-223395813.jpg

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Adobe Employee ,
May 28, 2021 May 28, 2021

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LATEST

This thread is being merged into an existing authoritative thread for better tracking and response. Please review the official answer (if any) in the second post on the thread for more information.   

This is likely a related issue.

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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