Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Can't confirm subscription on LR and Adobe creative cloud

New Here ,
May 15, 2021 May 15, 2021

Copy link to clipboard

Copied

My adobe creative cloud show error message can't link adobe server, like below.

 

Please check firewalk, and confirm time of your PC is correct, and try again.

 

I try to closed firewalk, and cancle sync clock function.

But it's still show same error message, and LR and PS aren't open too (can't verify your subscription status).

Have anyone same problem?

 

my system is Win7

 

1.PNG2.PNG

TOPICS
Bug, FAQ, Problem or error, Sync, Windows

Views

152

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 15, 2021 May 15, 2021

Copy link to clipboard

Copied

Where are you located?

Can you browse to https://account.adobe.com/ ?

.. You are seriously still using Win7 .. just wondering ... any particular reason?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 15, 2021 May 15, 2021

Copy link to clipboard

Copied

Please take a look here: How to resolve connection errors with Adobe Creative Cloud and Creative Suite applications

Check the appropriate steps, especially check your HOSTS file.

 

BTW: You're using Windows 7 and connect you PC to the Internet. That is a high security risk. Microsoft has stopped the support for Win 7 years ago. So you don't get any security patches and updates. I'll recommend to change to Windows 10 as soon as possible.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 15, 2021 May 15, 2021

Copy link to clipboard

Copied

LATEST

btw.: Windows 7 is not officially supported anymore by Adobe Creative Cloud.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines