Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Customer Service Issues - Agents hang up

Community Beginner ,
May 07, 2021 May 07, 2021

Copy link to clipboard

Copied

So i called in and waited 8 minutes to get an agent.  Spent 3 minutes getting verified bc of the language barrier.  3 minutes describing the issue.  16 minutes on hold while the agent looked up a solution.  2 minutes trying to understand him to download screenshare program.  1 minute asking him what the diagnostic info it was that the pop up warned me about they were going to collect.  All of sudden he hangs up.  WT.... ?!?!

 

Call back a second time - go though the whole waiting time, etc., and while im giving my email, no response from the agent.  NONE.  I keep talking, nothing.  I have to hang up and call back.

 

3rd time - call in and and making intro and the line goes dead again.

 

4th time - call in.  Jump through the hoops.  On hold 5 minutes.  Agent coomes on.  I ask if he can hear me.  Yes, he says.  Good connection I ask?  Yes.  Good.  Please dont hang up i ask - i have a problem, etc., ect, ....  All ok, we are both very friendly terms and he puts me on hold to investigate.  8 minutes he comes back and it trying to tell me where to go but im not seeng what hes describing.  

 

Whatta you think - the lines goes dead AGAIN.  

 

REALLY !?!?!?!?  

TOPICS
Bug, Problem or error

Views

583

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , May 07, 2021 May 07, 2021
We're not Adobe in this forum, we're just other Lightroom Classic users, who have no control over Adobe tech support. We can't help you with your problems with tech support.

Likes

Translate

Translate
LEGEND ,
May 07, 2021 May 07, 2021

Copy link to clipboard

Copied

We're not Adobe in this forum, we're just other Lightroom Classic users, who have no control over Adobe tech support. We can't help you with your problems with tech support.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 07, 2021 May 07, 2021

Copy link to clipboard

Copied

Then try describing your problem IN DETAIL here on the forum, and see if maybe we can offer some help. We are not Adobe employees, but the advice is free.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 07, 2021 May 07, 2021

Copy link to clipboard

Copied

if you go here: https://community.adobe.com/t5/lightroom-classic/another-capture-date-post/td-p/12012625  you will find the post and MORE info in detail lightroom queen thread.  Tks!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 11, 2021 May 11, 2021

Copy link to clipboard

Copied


@JimHess wrote:

Then try describing your problem IN DETAIL here on the forum, and see if maybe we can offer some help. We are not Adobe employees, but the advice is free.



Tks Jim. Got it figured out for now I think. The answer for now is in the other thread. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 07, 2021 May 07, 2021

Copy link to clipboard

Copied

To provide feedback and suggestions about what you desire for Adobe, you should go here and comment after selecting the product you wish to comment on:
https://feedback.photoshop.com/categories/products/5f5f2090785c1f1e6cc40864

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 11, 2021 May 11, 2021

Copy link to clipboard

Copied

LATEST

@thedigitaldog wrote:

To provide feedback and suggestions about what you desire for Adobe, you should go here and comment after selecting the product you wish to comment on:
https://feedback.photoshop.com/categories/products/5f5f2090785c1f1e6cc40864


Got it.  Thanks for the link. Im going to try it so they know.  I did call Adobe the other day and they copied my workflow while i did it and uploaded files and conceeded its an adobe glitch. They were suppose to call back with a supposed fix but never did.....

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines