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Lightroom 6.14 permanent / Issue with face recognition

Explorer ,
Dec 17, 2020 Dec 17, 2020

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Hello,

 

User of a Lightroom historic for long times, I discovered the face recognition feature recently. Very useful. So that I updated my catalog, revieing thousands of pictures.

 

After an issue happened with my computer I had re-install Lightroom software and re-enable the licence with Adobe support.

 

Now, I'm suffering some problem that seems to happen regarding this face recognition feature :

- Using the usual catalog, where many recognitions were performed, I can navigate to folders/view, but as soon as I click on the "people" view icon, the software shutdown immediately with no error message.

- I tried to create a brand new catalog and importing some photos with success, but in that case the face recognition does not detect any face at all...

 

Has any one suffer these problems?

Is there an way to check integrity of software and/or catalogue?

 

Regards,

 

Oli

 

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator}

TOPICS
Crash or freeze, Problem or error, Windows

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Adobe Community Professional ,
Dec 17, 2020 Dec 17, 2020

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In the Lightroom menu system, under catalog settings, regardless of how often you have things programmed to back up the catalog you can choose the option to have the catalog backed up the next time Lightroom exits. One of the options is to test the integrity of the catalog. I don't know of any option to test the integrity of the Lightroom software. If you suspect a problem with Lightroom itself you could consider resetting the preferences to see if that would make a difference.

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Explorer ,
Dec 19, 2020 Dec 19, 2020

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Thanks for your answer.

Integrity test option does not change anything. Issue appear on new catalogue too with this feature.

 

How do you reset preference?

 

I can add that a "catalog-file-name.lrcat-journal" is created when it does crash with no clue inside about error/recommandation solving.

 

Is there any Adobe additional troubleshooter tools to solve this issue?

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LEGEND ,
Dec 19, 2020 Dec 19, 2020

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Many people have reported this problem with People view in Lightroom 6. It may be that the license to use the people recognition algorithm has expired, or it may be some other bug. In any case, Adobe will not be fixing this in Lightroom 6. People view still works properly in the current version of the software (LrC 10.1) and you can certainly upgrade.

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Explorer ,
Dec 19, 2020 Dec 19, 2020

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Last test I made is removing the files with ".agprefs" extension.

Now at launch, Lightroom considers a new fresh start with no previous preferences set.

 

I created a new catalogue and select the option to enable face recognition on all the catalogue.

Then I imported some files with some people faces inside.

The progress bar showed some people search on going. 

At the end, it was said, no people were found!

 

This feature used to work well on this workstation before calling the Adobe support about an issue on licence activation (pop-up).

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Explorer ,
Dec 19, 2020 Dec 19, 2020

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Got a permanent licence with Lightroom 6 and sadly got no money to spend on any upgrade.

 

When saying, "the license to use the people recognition algorithm has expired"

you mean that it's not part of the same licence?

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LEGEND ,
Dec 19, 2020 Dec 19, 2020

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I am reporting what I have read elsewhere. I assume that Adobe licenses the software from someone else, and that license has expired, but I certainly don't have any inside knowledge of this matter.

 

Here's a possible solution: https://community.adobe.com/t5/lightroom-classic/lightroom-6-14-crashes-when-trying-to-delete-photos...

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Explorer ,
Dec 31, 2020 Dec 31, 2020

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It seems that is a known issue (now), and of course known by the support BUT not shared when a user is spending more than one a hour discussing with them. It's really a shame for this company.

This article (adobe-lightroom-v6-is-falling-apart) is a good start to understand.

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Community Beginner ,
Jan 03, 2021 Jan 03, 2021

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Try to change your system date, last year for instance. Everything works then. It's an obvious obsolescence program. They need to be prosecute for that

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Explorer ,
Jan 14, 2021 Jan 14, 2021

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Going back in time would impact other part of the system...

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Explorer ,
Jan 14, 2021 Jan 14, 2021

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I can confirm the tips does work.

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