Lightroom Classic Crashing when scrolling presets

New Here ,
Oct 30, 2020 Oct 30, 2020

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Lightroom keeps crashing when im scrolling through my presets. never had any issues before the last update. have tried some online remedies and nothing seems to fix it. just did an uninstall reinstall and that didnt fix it. please help!

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Bug, Crash or freeze, Presets or profiles, Problem or error, Windows

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Adobe Community Professional ,
Oct 30, 2020 Oct 30, 2020

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Have you tried removing them all from CameraRaw/Settings folder(in the Library/Application Support folder on Mac, and I think the AppData/Adobe folder on PC), then adding a few at a time until you find ones that trigger the issue? Just a suggestion. 

Sean McCormack. Author. Magazine Writer. Official Fuji X-Photographer.

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New Here ,
Nov 08, 2020 Nov 08, 2020

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I'm having the exact same issue! I tried removing and reinstalling presets, but Lightroom keeps hanging when I scroll through them. 

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LEGEND ,
Nov 08, 2020 Nov 08, 2020

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Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

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New Here ,
Dec 16, 2020 Dec 16, 2020

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I am having the same issue. When scrolling through presets Lightroom freezes and I get the spinning wheel on Mac. It never goes away and I have to force quit the application and re-open. I also never had this issue before, it only happened after the recent update. 

 

Here is my system info:

Lightroom Classic version: 10.1 [ 202012012023-e92d50bb ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.15.5 [19F101]
Application architecture: x64
Logical processor count: 8
Processor speed: 2.3 GHz
SqLite Version: 3.30.1
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 2,002.8 MB (12.2%)
Virtual memory used by Lightroom: 7,631.9 MB
Memory cache size: 40.3MB
Internal Camera Raw version: 13.1 [ 658 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1155MB / 8191MB (14%)
Camera Raw real memory: 1390MB / 16384MB (8%)
Displays: 1) 2880x1800

Graphics Processor Info:
Metal: Intel(R) Iris(TM) Plus Graphics 655

 

Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/litallevy/Pictures/Lightroom/Lightroom Catalog-v10.lrcat
Settings Folder: /Users/litallevy/Library/Application Support/Adobe/Lightroom

Installed Plugins:
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Facebook
4) Flickr
5) Nikon Tether Plugin

Config.lua flags: None

AudioDeviceIOBlockSize: 512
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default (MacBook Pro Speakers)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x64
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) Iris(TM) Plus Graphics 655
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: Intel Inc.
GL_VERSION: 2.1 INTEL-14.6.18
OGLEnabled: true
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