Lightroom Classic Does Not Import HVEC Files From Sony a7SIII

Community Beginner ,
Jan 13, 2021 Jan 13, 2021

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LRC skips importing .mp4 files from Sony A7sIII (10it, 422) showing an error that the file format is not supported.

I believe it does not support 10bit yet. Is there an ETA to suport such files?

Thanks

 

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Feature request, Mac, Problem or error

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Adobe Employee ,
Jan 18, 2021 Jan 18, 2021

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Hi Daniel,

 

We're sorry for the file format issue. Which Lightroom Classic version do you have installed? Also, could you please share a couple of .mp4 files via Creative Cloud or Dropbox and we can try to import the same at our end? File from SonyA7S III is supported in Lightroom Classic 10.0: https://helpx.adobe.com/in/camera-raw/kb/camera-raw-plug-supported-cameras.html

 

Thanks,

Mohit

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Community Beginner ,
Jan 18, 2021 Jan 18, 2021

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Hi Mohit, thanks for the fast reply!

 

The version of LRC is v10.1.1 

A sample .mp4 file from the Sony:  https://www.dropbox.com/s/ldb3umyc7waela1/20201224-09_41_A_C0015.MP4

Error screenshot: https://www.dropbox.com/s/zngr95mr20vhl0k/Screen%20Shot%202021-01-18%20at%2011.57.34%20AM.jpg?dl=0

 

Regards,

Daniel

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Adobe Community Professional ,
Jan 19, 2021 Jan 19, 2021

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Worked OK on my Windows PC.  About reports Lightroom Classic10.1.1 and Adobe Camera Raw 13.1

 

That error suggests you may have the files open in some other program.  I've solved it occasionally by closing, rebooting and trying again.  

 

image.png

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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Thanks - I am running on Mac (Catalina) - I wonder if it has anything to do with it.

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LEGEND ,
Jan 19, 2021 Jan 19, 2021

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Interestingly, that sample video imports and plays in my LR 10.1.1 / Windows 10 but not in my 10.1.1 / Mac OS 10.15.7. 

 

I suggest you file a feature request in the official feedback forum, where Adobe wants all product bugs and requests:
https://www.lightroomqueen.com/send-bug-report-feature-request-adobe/

Product developers read everything posted there, but rarely participate here, which is primarily a user-to-user forum.

 

[Use the blue reply button under the first post to ensure replies sort properly.]

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