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Lightroom Classic Freezing than crashing

New Here ,
Dec 21, 2020 Dec 21, 2020

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Hi, I posted this on another question, though it was for mac users.

Using P.C, and in Slideshow after loading music, Lightroom freezes, than closes itself. When I go to get back into the folder I was working on it tells me that it is open in another program (no other programs open on my computer). Have been reading this through other complaints. 

Been happening for the past two days now.

Any advice / help on how to fix it would be greatful.

S.

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Crash or freeze

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LEGEND ,
Dec 22, 2020 Dec 22, 2020

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Please provide the following basic information:

 

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New Here ,
Dec 23, 2020 Dec 23, 2020

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Ok thanks, Ill try and give as much info as I can.

 

Adobe product is Lightroom Classic V10.1

Lightroom Classic version: 10.1 [ 202012012023-e92d50bb ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19041
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3.4 GHz
SqLite Version: 3.30.1
Built-in memory: 16296.4 MB
Real memory available to Lightroom: 16296.4 MB
Real memory used by Lightroom: 1106.3 MB (6.7%)
Virtual memory used by Lightroom: 1200.4 MB
GDI objects count: 658
USER objects count: 2291
Process handles count: 1840
Memory cache size: 173.9MB
Internal Camera Raw version: 13.1 [ 658 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 257MB / 8148MB (3%)
Camera Raw real memory: 258MB / 16296MB (1%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2048x1152, 2) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: Intel(R) HD Graphics 630 (27.20.100.8682)

 

Cannot post what the error message is because it doesn't show me one.

As for the problem, when I'm uplaoding music (2.30-4mins long). Adobe Slideshow just freezes and than closes itself. When I try and open the folder I was working in again, a small window opens and says that the folder is open in another program. I cannot open the  folder, if I restart the computer, open Lightroom I can use Slideshow as intended no problems.

I have never had a problem with Lightroom 4, Photoshop CS4 over the years.

It seems like I'm not the only one having problems with Lightroom freezing or crashing, so I don't see it as a problem on my end.

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LEGEND ,
Dec 23, 2020 Dec 23, 2020

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Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Not exactly sure what that tells me, External pen? Do you have a WACOM or other tablet device attached?

If so, does disconnecting it help.

 

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LEGEND ,
Dec 23, 2020 Dec 23, 2020

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Displays: 1) 2048x1152, 2) 1920x1200

 

 

as you are not running 4K and beyond, do you have 

/preferences/performance  use Graphics Processor on?

Consider turning that off.

It typically does not improve non 4K and beyond performance. Can be buggy.

 

DirectX: Intel(R) HD Graphics 630 (27.20.100.8682)

So just an integrated video control, no GPU, defiantly do not select use graphics processor.

 

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LEGEND ,
Dec 23, 2020 Dec 23, 2020

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Your Sys Info did not include your plug-ins. They can have issues.

 

A common one is LogiOptions (Only for specific Logitech mice and keyboards)

 

Also, some previously nice behaving third party plug-ins post v10, are having issues, Check your Plugin Manager and see if any nasty notes are shown.

 

 

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New Here ,
Dec 23, 2020 Dec 23, 2020

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Thanks, I will try the graphic processor.

Not using anything logitec.

Yes, using a Wacom tablet and Microsoft keyboard.

 

So I'm trying to make a slideshow right now, can use Library, Develop and Book with no problem. can seem to use Slideshow up until I want to add music. Now the screen freezes and than just closes itself.

I click on Lightroom logo to open, it shows this message.20201224_142824.jpg

I don't have the folder open in any other program. I try and open the catalog from a recent catalog and still it will not open.

I literally have to restart the computer for it to open again. Once open it seems to work music loaded and able to be saved.

I will try the graphics progessor now and see the result.

This is frustrating

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LEGEND ,
Dec 23, 2020 Dec 23, 2020

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New Here ,
Dec 23, 2020 Dec 23, 2020

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So before I resterted my computer again, I dived into preferences and turned off the graphics processor (which was set at auto).

Opened Lightroom and stated a new clients slideshow, uplaoded the music file I wanted and waited for it to freeze. Good news is. It didnt freeze, I'm still abae to work without restarting the computer.

So thank you for the advice, though I do have a question? with the graphics processor turned off will this affect anything else when using Lightroom?

 

Thanks for your help,

Merry Christmas,

S

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LEGEND ,
Dec 24, 2020 Dec 24, 2020

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