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Lightroom Classic import from iPhone not seeing photos

New Here ,
Mar 09, 2021 Mar 09, 2021

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I have an iphone 11 and and macbook pro with Sierra.  I haven't upgraded the operating system because a program that I use will not work.

 

I have always been able to import from my phone without difficulty until upgrading to lightroom classic subscription (was using lightroom 6 previously).  Now I get a message "no photos found".  Have spent hours researching for a fix but nothing has worked so far.  I import many photos (too many for my hard drive) to an external drive and a second copy to another backup drive.

 

Yes my phone is unlocked.  Looked under security and privacy settings on my mac to give Lightroom Classic permission but it wasn't listed.  I looked for files and folders checked as someone suggested and I couldn't find a way to do that.  include Subfolders is checked within  Lightroom.  I tried adding PTPCamera as someone suggested.

 

I'm not super techie but when I find clear instructions I try them.

 

I would so appreciate a hand with this.

 

Cheers

Jan

 

Moved from Using the Community (which is about the forums) to the correct forum... Mod
To find a forum for your program please start at https://community.adobe.com/

 

 

 

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New Here ,
Mar 09, 2021 Mar 09, 2021

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i'm trying to delete this post because I see that an earlier version of my question posted when I thought it hadn't.  Sorry to add to confusion here.  If anyone can tell me how to delete this post, I"ll work from the original post.  I see I have a reply that I didn't know about (thought I would get an email.)

 

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