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Lightroom Classic won't launch

Community Beginner ,
Jan 31, 2021 Jan 31, 2021

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Can't open Lightroom Classic
Lightroom might have encountered user permission issues on launch. Lightroom is quitting


And a note from Creative Cloud shows up on the right hand side all the time

Creative Cloud
Failed to start CoreSync
Could not create -/Library/Application Support/ Adobe/CoreSync

Any solutions?

Adobe problem.jpg

 

TOPICS
Bug, Problem or error, Sync

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Adobe Community Professional ,
Jan 31, 2021 Jan 31, 2021

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Is this a new install of the OS??

You need to check in System Preferences, Security and Privacy that Lightroom and Creative Cloud have Permission to Access Folders and Files..

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Community Beginner ,
Jan 31, 2021 Jan 31, 2021

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New install
Big Sur

Geoff the kiwi

I got a package from Adobe with
PS
Indesign
AE
Lightroom
Lightroom Classic
and a few more

The only one that doesn't work / opens is Lightroom Classic

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Adobe Community Professional ,
Jan 31, 2021 Jan 31, 2021

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First - Johan it is CC app that has the app support error..

Michael, did you check in System Preferences/Security and Privacy as suggested, this is a common error of late with new OS Installs... 

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Community Beginner ,
Jan 31, 2021 Jan 31, 2021

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I've checked System Preferences/Security and Privacy as suggested
It wasn't in that "window"
I couldn't add it
+ - was "dimmed"

There was a few other in folder "Files and folders"

AE render engine
AE
PS 2021
Media Encoder 2020
And they were all "marked" on Documents Folder

Not all my apps from Adobe was there but all the other apps work anyway

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Adobe Community Professional ,
Jan 31, 2021 Jan 31, 2021

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Lightroom should automatically have permissions to ~/Library/Application Support. You can't manually give it permissions to access this folder and you shouldn't have to. 

Try the following: Open 'Disk Utility' (in the Utilities folder inside your Applications folder), select your main hard disk and click on "First Aid'.

 

-- Johan W. Elzenga

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Community Beginner ,
Jan 31, 2021 Jan 31, 2021

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Done that, didn't help

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New Here ,
Jan 31, 2021 Jan 31, 2021

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I have the exact same problem. It happened after upgrading to BigSur. I also tried the options mentioned plus uninstalling and reinstalling several times. I can't access any Lightroom catalog or photos.

 

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New Here ,
Jan 31, 2021 Jan 31, 2021

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I forgot to mention that all other apps from the Suite work perfectly. It's just LrC.

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LEGEND ,
Jan 31, 2021 Jan 31, 2021

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"I've checked System Preferences/Security and Privacy as suggested. It wasn't in that "window". I couldn't add it. + - was "dimmed" "

 

While viewering System Preferences > Security And Privacy > Files And Folders, click the padlock icon in the lower-left corner to unlock the ability to make changes.

 

[Use the blue reply button under the first post to ensure replies sort properly.]

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LEGEND ,
Jan 31, 2021 Jan 31, 2021

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Try the troubleshooting steps in this help article:

https://helpx.adobe.com/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues.html#Tr... 

 

[Use the blue reply button under the first post to ensure replies sort properly.]

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Adobe Community Professional ,
Feb 01, 2021 Feb 01, 2021

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Geoff, it doesn't really matter which app generated the error. Every application you install on MacOS should automatically have read & write permissions for the user Library folder, because that is the folder where it is supposed to store its preferences and other user settings. If this error comes up, then you can almost certainly not solve it via the Privacy & Security system settings. I think the link that John posted is the way to go.

 

-- Johan W. Elzenga

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Adobe Community Professional ,
Feb 01, 2021 Feb 01, 2021

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Interesting that Lightroom Classic and Creative Cloud are the only two Adobe apps in Security and Privacy - FullDisk Access while Files and Folders option includes Photoshop..... on my system 10.15.7

I'd be interested to see screen shots of what apps are in those options on OP's Mac.

This seems to be a not uncommon issue.

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Community Beginner ,
Feb 01, 2021 Feb 01, 2021

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The thing is now
I unstalled everything
Apps and Creatice cloud

Restarted the coputer

Installed ONLY Creative Cloud

No Apps

Now this is showing up

Creative Cloud
Failed to start CoreSync
Could not create -/Library/Application Support/Adobe/CoreSync

I think there is like a bug during installation of Creative Cloud
The funny thing is
After this I Installed all the apps that I'm using but NOT Lightroom Classic
All apps working (As far as I know)

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Adobe Community Professional ,
Feb 01, 2021 Feb 01, 2021

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Ok, I understand and thank you for your patience.... 

Which OS is it???

What are you seeeing in here??

Screenshot 2021-02-01 at 15.46.05.png

Screenshot 2021-02-01 at 16.45.01.png

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Community Beginner ,
Feb 01, 2021 Feb 01, 2021

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LATEST

On the "Privacy" I didn't have Create Cloud installer
- and + was dimmed even when I unlocked it


The only way I could fix it was

Create new Admin
Download everything again
Now it works

Remember
Clean install didn't work untill I created a new Admin with full rights
No settings changed at all

This was a clean install that didn't work even when no settings at all were changed 
Create a new admin, then it works
I deleted the first admin
Still works 


And
On the "Privacy" I still don't have Create Cloud installer
- and + is still dimmed even after I unlocked it


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Adobe Community Professional ,
Feb 01, 2021 Feb 01, 2021

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PLEASE LOOK AT THE LINK THAT JOHN GAVE YOU. This is not normal behavior and can not be solved in the Security & Privacy tab.

 

-- Johan W. Elzenga

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Community Beginner ,
Feb 01, 2021 Feb 01, 2021

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The only way I could fix it was

Create new Admin
Download everything again
Now it works

Remember
Clean install didn't work untill I created a new Admin with full rights
No settings changed

This was a clean install that didn't work
Create a new admin, then it works
I deleted the first admin
Still works 

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