Lr closes on filmstrip use w/ AutoWrite XMP enabled (Thread is damaged-Contacting Forum Support)

[jeffm69483393]

Help!

Just tried version 13.0.2 today (12-3-23)… same problem ... LrC still crashes when scrolling through filmstrip in Develop Module.

(Note: I do initial filtering with “stars”. Not sure if related >> Crashing happens even unfiltered, but seems to happen more quickly when images are filtered)

History...

Early Oct, I upgraded to 13.0 = crash ... when scrolling through images in filmstrip

Oct 15, tried 13.0.1 = crash ... when scrolling through images in filmstrip in Develop Module.

Oct 29 and Nov 28 tries, same crash result with trying the “second install” and “waiting 5 min” after install.

From Oct 15 to today I have needed to revert back to version 12.5 = no issues, old LrC is solid and works fine.

I must use to 12.5 to be able to work.

Today's System info:

Lightroom Classic version: 13.0.2 [ 202311290958-8ff975ea ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Business Edition

Version: 10.0.19045

Application architecture: x64

System architecture: x64

Logical processor count: 24

Processor speed: 3.1GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Built-in memory: 32509.3 MB

Dedicated GPU memory used by Lightroom: 1220.9MB / 8032.0MB (15%)

Real memory available to Lightroom: 32509.3 MB

Real memory used by Lightroom: 1409.3 MB (4.3%)

Virtual memory used by Lightroom: 2849.4 MB

GDI objects count: 723

USER objects count: 2702

Process handles count: 3125

Memory cache size: 96.0MB

Internal Camera Raw version: 16.0 [ 1677 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 130MB / 16254MB (0%)

Camera Raw real memory: 153MB / 32509MB (0%)

System DPI setting: 144 DPI (high DPI mode)

Desktop composition enabled: Yes

Standard Preview Size: 3840 pixels

Displays: 1) 3840x2160

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

DirectX: NVIDIA GeForce RTX 3070 Ti (31.0.15.4601)

Init State: GPU for Export supported by default

User Preference: GPU for Export enabled

[Thai5C65]

So far this has been working for me as well, I keep having to go and turn it on just for a moment so it can auto sync everything, then turn it off when it's done.   So it definitely seems like a bug with that option.   Sadly, it will likely be there for another few years to 20 since Adobe has been ignoring the entire issue on multiple threads. 

Would be epic if they actually would let us know they have it on their to do list since we found a bug that needs to be dealt with since it ends up in critical failure of one of their primary apps

[johnc26564515]

The problem still exists in 13.3 but turning off automatic write to XMP definitely cures the problem while none of the Adobe suggestions re graphics cards etc make any difference. The problem with turning it off is remembering to manually update the XMP files. I've found that the best way is to select everything I've worked on and choose "save metadata to files" but this is a real nuisance as sometimes I forget. 

As the previous participant said, it would be good if Adobe admitted there's a problem and did something about it.

[dasar]

Still the same issue with LR13.5.1 - automatic XMP write on = crash / off = no crash

[Thai5C65]

I can confirm, just tested it last week with the most recent update and it crashed VERY soon after turning it back on.  No crashes yet with it turned off.    Even their live support can't figure it out, because it's a developer issue.

They've had plenty of time to fix this, Adobe has been proving they don't really care to fix their bugs.  Just keep adding new stuff on top of a faulty foundation.   Quite sad being they are dropping more and more out of favor with other programs taking over year after year.

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and found no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? Apple’s?

FYI: I keep asking about your crash reports as presumably you are not using the same version on which you originally reported. Please don't take it personally; it is a vital detail needed to diagnose and eventually fix your issue and I hope that you eventually receive the dialog. 

New Info: 10/9: @Thai5C65 @dasar 
Do you see any Crash Dumps at this location: 
C:\Users\<username>\AppData\LocalLow\Adobe\CRLogs\dumps ?

Additional Note: This forum thread has been damaged, and my recent posts are not showing. The only way I can communicate is by modifying my previous post. I've notified Forum Support, and hopefully, they can get it sorted out. 

[Thai5C65]

lol, yes, We all specifically already told YOU......that they don't generate crash reports.  Please for the love of god, read the replies.

[Thai5C65]

Creating new thread because someone marked the other one as fixed with the wrong asnwer when it is not fixed so it is not updating on the forums for anyone to see it when people reply to it.

Just like the title, both 13 and 13.0.1 crash VERY often for no reason when selecting a different photo.

This issue was stated by Adobe in another thread for a MAC user and said it is a Server issue and that they "fixed" it and to uninstall and do a clean install to get rid of any potential bugged files downloaded from their server issue.

I did this on Windows 11 and it did not fix the issue.

All drivers are up to date and did clean install already which like I said, did not fix the issue after the server "fix".

Windows 11

i9-12900k

128GB RAM

RTX3090

Nvidia Studio Driver 546.01

Both LR 13 and 13.0.1 constant crash......Don't know if I can revert to 12.5 without losing data since catalogs were updated and previous versions can not read anymore.

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

[Thai5C65]

No Crash dialog or report anything, it just auto shuts down no warning.  Just a slight lag prior and gone, as if you task manager end programed it.  When starting up there is no pop up either, just starts up as if nothing happened.

And no, same email.   It just isn't doing any dialog at all.  It's crashed multiple times now over and over and not one crash dialog.

[Henry285327161tjo]

shut down as in whole computer shut down or app just closes? for me i got blue screen which is kinda random during importing 

[dj_paige]

@Henry285327161tjo

please start a new thread, yours is a different problem.

[Henry285327161tjo]

which i'm trying to find out cause my issue is been going on 2 months and none of the agents been able to help me legit struggling to edit with lightroom and getting little stressted out cause clients been nagging 

[dj_paige]

which i'm trying to find out cause my issue is been going on 2 months and none of the agents been able to help me legit struggling to edit with lightroom and getting little stressted out cause clients been nagging 

By @Henry285327161tjo

So start a new thread and people will try to help you. Do not continue to post in someone else's thread who has a different problem.

[Thai5C65]

No shut down just the app, not the computer.

[dj_paige]

No shut down just the app, not the computer.

By @Thai5C65

@Thai5C65 

Try turning of the GPU in Lightroom Classic — Preferences->Performance->Use Graphics Processor

[Omega30000]

Already done that...

[dj_paige]

@Omega30000please start a new thread. People will be happy to help you in the new thread. Let's not discuss your problem in someone else's thread.

[Thai5C65]

@Rikk Flohr: Photography 

What is this?  Since you guys are not wanting to show any support or update, I had to try digging around for anything else that could be an issue.  But found this in the Windows error reports.

Faulting application name: Lightroom.exe, version: 13.1.0.8, time stamp: 0x6576c53f
Faulting module name: ntdll.dll, version: 10.0.22621.2506, time stamp: 0xbced4b82
Exception code: 0xc0000374
Fault offset: 0x000000000010c7a9
Faulting process id: 0x0x6AE0
Faulting application start time: 0x0x1DA41AF3F468AB4
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 219de965-98c5-4938-81d6-6e8abb1f2a2a
Faulting package full name:

Is this any helpful to figure out any clue to what's going on with why Lightroom is crashing anytime moving from 1 to 30 photos without giving any crash report?

[Omega30000]

I have the same problem with my mac. I tried everything but Lightroom crashes every time I open it.. it's impossible to work with this programm anymore!

[dj_paige]

MODERATOR — can we please have the comments by @Omega30000 and @Henry285327161tjo moved to their own threads????

[Henry285327161tjo]

Dw I already posted my thread last month and still no help either from support team or the threads (for me its been 2 months havn't been able to edit with LRC ) ... hence why we are little stress/ despret for answers and one of the options is to look though the adobe community lol hence why we are here looking for answers right ?

[dj_paige]

Taking over someone else's thread, with a different problem, is not the way to get help. Start your own thread.

[Henry285327161tjo]

Ofc that was never the attention to take over the forum but more seeing if there was any similarity to rase note that its not only happening to 1 person 

[Henry285327161tjo]

Techically its showing support that 
1 this person is not only having lightroom issues 
2 that community is also will either will try to help fix / make awareness 

[Keith Reeder]

Techically its showing support that 
1 this person is not only having lightroom issues 
2 that community is also will either will try to help fix / make awareness 

By @Henry285327161tjo

No it isn't - this is a user to user forum. You're not talking to "support".