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Lrc 10.1.1 all of a sudden crashing at startup

New Here ,
Mar 03, 2021 Mar 03, 2021

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Hello
All of a sudden, lightroom is crashing when starting up. System is windows 10.
Among other things, I have those lines into the report:
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FFEDC6FD759">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFEDC6FD759" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00007FFEBF604890" symbolname="CxxThrowException"/>
<stackStatement index="2" address="0x00007FFEC215BE7E" symbolname="AgThrowInsufficientMemory"/>
<stackStatement index="3" address="0x00007FFEC211627B" symbolname="lua_getstack"/>
<stackStatement index="4" address="0x00007FFEC210A8D8" symbolname="luaopen_base"/>
<stackStatement index="5" address="0x00007FFEC211571D" symbolname="lua_getstack"/>
<stackStatement index="6" address="0x00007FFEC213B1BC" symbolname="luaopen_table"/>
<stackStatement index="7" address="0x00007FFEC2116594" symbolname="lua_resume"/>
<stackStatement index="8" address="0x00007FFEC2103716" symbolname="lua_call"/>
<stackStatement index="9" address="0x0000000140294FC5" symbolname="GetAppInstance"/>
<stackStatement index="10" address="0x00007FFE7381BF44" symbolname="unknown"/>
<stackStatement index="11" address="0x000000014015BF0A" symbolname="AgViewWin32Window::`default constructor closure&#39;"/>
<stackStatement index="12" address="0x00007FFEDE517034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="13" address="0x00007FFEDF69D241" symbolname="RtlUserThreadStart"/>
</thread>
I searched the community and found 2 or 3 posts with the same error but they don't help me.


Can someone help me ? 

Regards,
Yann

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Crash or freeze, Windows

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Adobe Community Professional ,
Mar 03, 2021 Mar 03, 2021

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The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting 

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link. 

Troubleshoot GPU issues | Lightroom Classic (adobe.com) 

 

Another step is to try to reset the Lightroom preferences. 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/ 

 

If this doesn't help we need more informations about your environment. 

Which operating system do you use? 

Which version of Lightroom do you use? 

Please post the exact version and not only phrases as "recent", "latest" and so on. 

What has been changed on your system before the error occured ? 

Do you get an error message? If yes, please post the exact message or an screenshot.  

 

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them. 

insert graphic compact.png

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