No Graphics Acceleration v8.4

Report · Aug 13, 2019

I just upgraded from LR 8.3.1 to 8.4 and support for my Graphics Card acceleration seems to have disappeared. I'm sure it was working under previous version but under Edit/Preferences/Performance, the graphics acceleration is now marked as "off" with a message that my system isn't supported. Checking out the list of Graphics cards it seems that my GeForce GTX 750ti card is now no longer supported by latest LR version. So, the promised improvements in perofmance that I've been waiting for aren't available to me unless I shell out for a new card - unless of course any helpful soul on here can point me in the right direction please? It's also worth noting that the graphics card IS supported in the latest version of Photoshop CC.

Report · Aug 13, 2019

Try updating the Nvidia drivers. If this doesn't help then you may be forced to buy a new card. GTX 750 Ti is 5 years old after all...

Report · Aug 13, 2019

Thanks - have got latest driver installed.

Report · Aug 13, 2019

Does the latest driver help or not?

Report · Aug 13, 2019

Sorry Ian, I had it installed before the problem so didn't need to update it.

Report · Aug 13, 2019

Make sure to follow the "Clean Driver Install" step to do a clean Nvidia driver install.

Report · Aug 13, 2019

Have a view at the info at the site available from the link below.

Adobe Lightroom Classic 8.4 & Camera Raw 11.4 | August 2019 | Computer Darkroom

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5, Lr 6.5, PS 24.7,; ACR 15.5,; Camera OM-D E-M1

Report · Aug 13, 2019

For some reason your GPU has been blacklisted by Adobe Lr / ACR team. There's nothing anyone on this forum can do to change that. Best you raise the issue at Lightroom Classic | Photoshop Family Customer Community The engineering team and/or QE visit that forum.

Report · Aug 13, 2019

This GPU is not on a blacklist in 8.4 for Windows.

Report · Aug 13, 2019

These GPU acceleration feature requirements for Camera Raw 11.4 also apply to Lightroom Classic 8.4:

Camera Raw system requirements

The OS and driver version and not just the card model are considerations.

I may be able to shed some more light on the problem if you can share some log files for Lr Classic.

In the Logs folder (see instructions below) you should find log files with names beginning with Adobe Photoshop Lightroom Classic Log Latest." The v1 log file might be helpful.

Here are some generic instructions for finding these logs:

Collect Logs

IMPORTANT: You must QUIT the host application BEFORE you collect the log files.

The best way to collect a log about a bug is to.

Quit the host app.

Re-launch the host app.

Perform the minimum number of steps required to reproduce the problem.

Quit the host app again.

Now collect the log files.

On Windows the log location is:

%APPDATA%\Adobe\CameraRaw\Logs

One shortcut to get to this folder on Windows is to...

Tap the Windows key

Enter "Run"

Enter "%APPDATA%\Adobe\CameraRaw\Logs"

For example:

C:\Users\tester\AppData\Roaming\Adobe\CameraRaw\Logs

On Mac the log location is:

~/Library/Application Support/Adobe/CameraRaw

For example:

/Users/tester/Library/Application Support/Adobe/CameraRaw

Report · Aug 13, 2019

Not much in the log :-

cr_sdk_initialize: Adobe Photoshop Lightroom Classic 8.4 (Windows), version 11.4x273, 64-bit, Release

gDNGMaxSIMD: 1

Scalable memory pool allocator: yes

TBB threading: no

Initialize GPU system

Read GPU config

Safe load GPU

GPU device count: 0

GPU device names:

GPU Init Status (part 1): I1_Failed

GPU3 Hard Status Result (part 1): fail_no_gpu2

GPU3 Soft Status Result (part 1): not_checked

Report · Aug 13, 2019

Please report your Lightroom>Help>System Info...

And try to follow Lr 8.4 instructions in this FAQ https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html to update your GPU driver from Nvidia.

Report · Aug 13, 2019

I recommend trying to re-install the latest Nvidia driver for your GPU as the next step. I would have expected GPU accelerated display to work for you in 8.4 if it was working in 8.3. Do you still have 8.3 installed? Are you sure it still works in the older version, or does an error appear now in 8.3 as well?

The Lightroom GPU FAQ has some instructions about updating your GPU driver, see "Solution 4," "Step 4" on this page: Adobe Lightroom GPU Troubleshooting and FAQ

Another diagnostic report you can try to generate that may help is the Dxdiag report. Click on the windows icon, type in "Dxdiag" then run it. The DirextX Diagnostic tool should launch and run some tests (there is a progress bar). When the test i done, the "Save all information..." button will let you save the full report to a text file.

Report · Aug 13, 2019

@dfranzen2, what info shows in the preferences popup for Lightroom show under the performance tab. It should look like the included screen capture if the driver is supported.

If not show a screen capture like this from your system.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5, Lr 6.5, PS 24.7,; ACR 15.5,; Camera OM-D E-M1

Report · Aug 13, 2019

Thank you all for your responses. Here is the progress reported when I tried to do a clean install :-

... and here is the dxdiag report :-

------------------

System Information

------------------

Time of this report: 8/13/2019, 20:42:43

Machine name: NIGELDALTON-PC

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.190612-0600)

Language: English (Regional Setting: English)

System Manufacturer: System manufacturer

System Model: System Product Name

BIOS: BIOS Date: 08/25/09 16:29:12 Ver: 08.00.15

Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz (8 CPUs), ~2.8GHz

Memory: 16384MB RAM

Available OS Memory: 16376MB RAM

Page File: 6338MB used, 26409MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Sound Tab 3: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: NVIDIA GeForce GTX 750 Ti

Manufacturer: NVIDIA

Chip type: GeForce GTX 750 Ti

DAC type: Integrated RAMDAC

Device Key: Enum\PCI\VEN_10DE&DEV_1380&SUBSYS_8A9B1462&REV_A2

Display Memory: 4095 MB

Dedicated Memory: 1984 MB

Shared Memory: 2111 MB

Current Mode: 1680 x 1050 (32 bit) (59Hz)

Monitor Name: Dell 2209WA(Digital)

Monitor Model: DELL 2209WA

Monitor Id: DELF011

Native Mode: 1680 x 1050(p) (59.954Hz)

Output Type: DVI

Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Driver File Version: 25.21.0014.1634 (English)

Driver Version: 25.21.14.1634

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 10/12/2018 13:38:02, 20845560 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B71E3E-50C0-11CF-B071-95AA18C2D435}

Vendor ID: 0x10DE

Device ID: 0x1380

SubSys ID: 0x8A9B1462

Revision ID: 0x00A2

Driver Strong Name: oem81.inf:NVIDIA_Devices.NTamd64.6.1:Section098:25.21.14.1634:pci\ven_10de&dev_1380

Rank Of Driver: 00E62001

Video Accel:

Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

D3D9 Overlay: Supported

DXVA-HD: Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

-------------

Sound Devices

-------------

Description: Speakers (VIA HD Audio)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_4441&SUBSYS_104383D0&REV_1001

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: viahduaa.sys

Driver Version: 6.00.0011.1100 (English)

Driver Attributes: Final Retail

WHQL Logo'd: n/a

Date and Size: 5/27/2016 14:11:04, 691888 bytes

Other Files:

Driver Provider: VIA Technologies, Inc.

HW Accel Level: Basic

Cap Flags: 0x0

Min/Max Sample Rate: 0, 0

Static/Strm HW Mix Bufs: 0, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

Description: SPDIF Interface (TX1) (VIA HD Audio)

Default Sound Playback: No

Default Voice Playback: No

Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_4441&SUBSYS_104383D0&REV_1001

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: viahduaa.sys

Driver Version: 6.00.0011.1100 (English)

Driver Attributes: Final Retail

WHQL Logo'd: n/a

Date and Size: 5/27/2016 14:11:04, 691888 bytes

Other Files:

Driver Provider: VIA Technologies, Inc.

HW Accel Level: Basic

Cap Flags: 0x0

Min/Max Sample Rate: 0, 0

Static/Strm HW Mix Bufs: 0, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

Description: HD Audio HDMI out (VIA HD Audio)

Default Sound Playback: No

Default Voice Playback: No

Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_4441&SUBSYS_104383D0&REV_1001

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: viahduaa.sys

Driver Version: 6.00.0011.1100 (English)

Driver Attributes: Final Retail

WHQL Logo'd: n/a

Date and Size: 5/27/2016 14:11:04, 691888 bytes

Other Files:

Driver Provider: VIA Technologies, Inc.

HW Accel Level: Basic

Cap Flags: 0x0

Min/Max Sample Rate: 0, 0

Static/Strm HW Mix Bufs: 0, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

---------------------

Sound Capture Devices

---------------------

-------------------

DirectInput Devices

-------------------

Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: USB Receiver

Attached: 1

Controller ID: 0x0