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P: Activation or Deactivation versions of Lightroom 6

Community Beginner ,
Sep 02, 2021 Sep 02, 2021

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Hello,

I have installed LR 6 on new machine. I can't activate it unless deactivated on other machine. So on other machine I did "Sign out". There is a message - "it will deactivate LR on this machine" - I clicked OK. Still can't activate. On my Adobe account there is nothing under Plans and payment->Activated devices.

So haw can I use a product on new machine? I know LR 6 is quite old, but still it is something I purchuased and I want to use.

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correct answers 2 Correct answers

Adobe Employee , Sep 09, 2021 Sep 09, 2021
Please private message me your Adobe ID and serial number. If you're unable to private message me, please tag me in a reply below.  Best,  Careeee

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Adobe Community Professional , Nov 04, 2021 Nov 04, 2021
@VE7AQ  You may be able to send a Private Message to @Careeeesa  who provided a Correct answer in this thread, and has been helpful for others. Or- Begin a secure chat session at- https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device, a different computer, smartphone, or tablet to begin the interaction. You need to be logged in with this forum. Your browser must allow cookies. You must NOT ask for "Support". Onl
...

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New Here ,
Nov 15, 2021 Nov 15, 2021

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Sorry I thought it would email me when someone replied (it did not). 

 

Its for my single license copy: 

Adobe Photoshop Lightroom 6 (Mac,Win,English)

  1160-xxxx-xxxx-xxxx-xxxx-xxxx

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Adobe Community Professional ,
Nov 15, 2021 Nov 15, 2021

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Do not trust emails- (possible scams!)

If you click on @Careeeesa  You will see the profile for Careeeesa (Adobe staff member) who has been very obliging to reset Lightroom activations- as in the discussion link I gave earlier.

Send a Private Message with your details and Serial Number and wait for a reply in the Private Message (envelope) link at the top of this forum screen.

 

 

Regards. My System: Lr-Classic 11.0.1, Photoshop 23.0.2, Lightroom 5.0, Bridge 12.0, Windows-10.

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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As @Rob_Cullen mentioned, please PM me directly.

Best, 

Careeeesa

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New Here ,
Mar 10, 2021 Mar 10, 2021

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I made the mistake of upgrading to Lightroom Classic since my wife has an Iphone and the version of Lightroom I had is unable to read the file type.

 

I canceled my Lightroom Classic member plan due to the price I was paying for little benefit.  This resulted in me paying an additional $20 cancelation fee and no longer being able to use my previous version due to being unable to deactivate my license key.

 

I have spent an hour trying to figure out how to contact Adobe support and as far as I can tell they have made it impossible unless I again subscribe to one of their plans and likely get hit with another cancelation fee.

 

What am I supposed to do and how much more time do I need to sink into this?  Why am I being punished for trying the newest version of their software.  I really hate this company in regards to their practices in both software protection, consumer tracking, and advertising.  They make good products, but are horrible in every other regard.  

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Adobe Community Professional ,
Mar 10, 2021 Mar 10, 2021

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This is a user to user support forum. You will have to deal with Adobe directly. 

To provide feedback and suggestions about what you desire from Adobe, you should go here and comment:
https://feedback.photoshop.com/categories/products/5f5f2090785c1f1e6cc40864
For Camera Raw, use the Photoshop fourm.

Author “Color Management for Photographers" & "Photoshop CC Color Management"

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New Here ,
Mar 16, 2021 Mar 16, 2021

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That is funny, Adobe says that the forum is the contact for Adobe Lightroom 6.

 

https://helpx.adobe.com/contact/what-contact-options.html

 

I would have been able to contact their support if I had tried before canceling my lightroom subscription that I had to pay an extra $20 fee to cancel.

 

So to summarize, I purchased a subscription to the new Lightroom service that they call "classic".  I cancel due to price and all the extra software it requires me to have installed on my system.  The cancelation fee was an extra $20.

 

I now have less than a month to use my original product Adobe Lightroom 6 since I did not unregister before uninstalling and I have no way to contact support.  Their support portal tells me to come to the forums and the forums tell me go provide feedback for a product they no longer care about.

 

How about they turn off the license protection if they are not going to manage it anymore?

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New Here ,
Mar 16, 2021 Mar 16, 2021

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They do not make it possible to contact from the Adobe website, but I found a phone number on a web search engine that connected me with an operator that could help.

 

1-800-833-6687

 

I gave the support rep my email address, they saw my purchase history, and they quickly resolved the issue.

 

I can only assume their not making it possible to find this contact information on their website is an active strategy to force customers with existing license keys into their monthly subscription model.  

 

I would not mind paying for their new monthly service if I could choose when I needed it, but making me pay monthly for something I rarely use and then charging me a two month fee to cancel is unreasonable.  I fully understand people like me are not their target audience and they have little interest in making me happy. 

 

I hope my post is able to help someone else in my situation.  

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Aug 15, 2021 Aug 15, 2021

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Hi,

I've just got a new laptop, and am having issues activating Lightroom 6 on it. It persistently says my license is used on the maximum number of computers already (2, according to the license conditions). I am 100% certain that the license is deactivated on the old computer (via Help > Sign out), while it had an internet connection, and it also cannot be reactivated on that one. The license is also activated on my desktop computer, but even if I sign out there I cannot activate it on the laptop. Strangely enough, I can actually activate it again on the desktop, though (which I could not on the old laptop).

 

I've read several threads on the forum here which say to contact Adobe support, but I cannot find any way to do so? The "what are my contact options" page says Phone/Chat, but neither are clickable to actually find a phone number or start a chat session. Is this some regional thing (I'm in Sweden), that chat is only available in the US or such?

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New Here ,
Aug 15, 2021 Aug 15, 2021

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Same here, just deactivated another machine to get it running on a new one. Maybe it's only possible to contact them within workdays. But when i scroll down on "what are my contact options" page to other desktop products (including ... Lightroom, ...) there is no phone or chat option. I think Lightroom 6 like our installation is to old and no support available any more. I'm very frustraded with Adobe for a while. Loved that product and want to use it like i payed for it. I'm not making money with it, so can't and don't want to get the abo version.
Many people having the same problem here in forums:

After a complete reinstallation of my desktop PC with new hardware, reinstallation of LR6, I want no... 

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LEGEND ,
Aug 15, 2021 Aug 15, 2021

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LR 6 is not supported (in the sense that Adobe will not answer questions about it). However, many times recently people have asked Adobe to deactivate a LR 6 license on one machine and Adobe has done this, and it is supported for this task. There are plenty of similar threads in this forum. So, contact Adobe support. We cannot help you here in this forum.

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Aug 15, 2021 Aug 15, 2021

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Hi,

Understood, but as I mentioned, it's not really clear *how* to contact support? I'm not sure if the support pages simply don't work from my location or something, but I cannot find any way to contact them. There's no phone numbers, no link to the live chat, most links on the helpx.adobe.com pages seem to go in circles.

I'm sure I'm missing something, but I've spent an hour trying different approaches without luck. Even googling (under the assumption that there'd be a missing link somewhere) turns up blank.

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LEGEND ,
Aug 15, 2021 Aug 15, 2021

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Understood, but as I mentioned, it's not really clear *how* to contact support?

 

This has been repeated many times in recent threads, please search.

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LEGEND ,
Aug 15, 2021 Aug 15, 2021

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One way, start the chat, nicely request a phone contact.

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LEGEND ,
Aug 15, 2021 Aug 15, 2021

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On pretty any Adobe web page, select "Contact us" . Sometimes within Help.

for one, bring up Adobe.com, click on Help & Support, click on Contact us.

 

 

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New Here ,
Nov 13, 2021 Nov 13, 2021

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Hello,

 

I own the following license to use Lightroom 6: 

 

adobe2.PNG

 

When I attempt to log in, I am presented with this message:

 

adobe1.PNG

 

When I go to deactivate devices, there are none listed. I have upgraded computers several times over the years; some kind of manual deactivation is simply not possible.

 

adobe3.PNG

 

How can I fix this problem?

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Enthusiast ,
Nov 14, 2021 Nov 14, 2021

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Hi Ivan,

 

Send a PM to @Careeeesa through her profile. She's an Adobe employee who deals with those issues.

Explain the situation and give your Adobe ID/registered e-mail along with your LR6 serial number.

 

On a side note, just like some other issues, are very regularly mentioned here in the forum (and it's not a bug, btw). If you search the forum, you can easily find the answer, which is always what I answered above.

 

Michael

_____________

Michael Niessen - Photographer, photo-editor, educator

Photo-editing (Ps/Lr/LrC) and photography workshops & one-on-one training (off- and online)

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New Here ,
Oct 12, 2021 Oct 12, 2021

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I have a lightroom 6 licensce and as of now I dont have a running version. I went through a desktop/OS upgrade and now when I am trying to start lightroom it comes with a message that 

shammij74261490_0-1634062419172.png

Please help .. I am perfectly happy with the Lightroom 6 features and dont intent to go to your monthly plans. I paid outright for this product and I should be able to use it ..

 

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LEGEND ,
Oct 12, 2021 Oct 12, 2021

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You need to contact Adobe (most of us are not Adobe here in this forum). A person at Adobe who sometimes helps with activation problems goes by the name of @Careeeesa , email her her directly from this forum, and see if she can help.

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Adobe Community Professional ,
Oct 12, 2021 Oct 12, 2021

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As dj-paige said, use her Adobe ID to private message her from the forum.

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.1, LrC 11.0.1, Lr 5, Ps 23.0,; Camera OM-D E-M1.

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Adobe Community Professional ,
Oct 12, 2021 Oct 12, 2021

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Click on the envelope in the top right of the forum to get to your private message box, see the screen capture. Because you upgraded your computer it is recognizing it as a new computer you wish to activate.

Screenshot 2021-10-12 at 3.38.02 PM.png

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.1, LrC 11.0.1, Lr 5, Ps 23.0,; Camera OM-D E-M1.

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Adobe Community Professional ,
Oct 12, 2021 Oct 12, 2021

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FYI- Adobe offers NO support for Lightroom v6.x

Adobe does not offer a download link.

Downloads are only available through a 'third party' link- 6.14 PRODESIGN DOWNLOADS 

De-Activation and Re-Activation of Lr6 (on two systems- maximum!) can ONLY be done by an Adobe Staff member (who is sympathetic- and NOT all are!).

See these forum threads for Resetting your Activation 'Count' back to zero so you can re-activate v6.

https://community.adobe.com/t5/back-room-discussions/i-made-a-mistake-in-the-lrc-forum/m-p/11427327#...

When Lr6 fails for you, and a subscription is not considered, then other brand software is your only option. v6 is Falling Apart- Petapixel article 

 

 

 

Regards. My System: Lr-Classic 11.0.1, Photoshop 23.0.2, Lightroom 5.0, Bridge 12.0, Windows-10.

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