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P: Activation or Deactivation versions of Lightroom 6

Community Beginner ,
Sep 02, 2021 Sep 02, 2021

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Hello,

I have installed LR 6 on new machine. I can't activate it unless deactivated on other machine. So on other machine I did "Sign out". There is a message - "it will deactivate LR on this machine" - I clicked OK. Still can't activate. On my Adobe account there is nothing under Plans and payment->Activated devices.

So haw can I use a product on new machine? I know LR 6 is quite old, but still it is something I purchuased and I want to use.

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macOS, Windows

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correct answers 2 Correct answers

Adobe Employee , Sep 09, 2021 Sep 09, 2021
Please private message me your Adobe ID and serial number. If you're unable to private message me, please tag me in a reply below.  Best,  Careeee

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Adobe Community Professional , Nov 04, 2021 Nov 04, 2021
@VE7AQ  You may be able to send a Private Message to @Careeeesa  who provided a Correct answer in this thread, and has been helpful for others. Or- Begin a secure chat session at- https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device, a different computer, smartphone, or tablet to begin the interaction. You need to be logged in with this forum. Your browser must allow cookies. You must NOT ask for "Support". Onl
...

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LEGEND ,
Sep 16, 2021 Sep 16, 2021

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Two points

1. Your OS is not the same as the Original Poster, problem/solution may be very different.

2. You actually stated you may try pirating the software. That is exactly the main cause of Adobe going subscription. When you attempt a court remedy, Adobe will bring that up. You do know that Adobe interacts in these community pages do you not?

 

So, what to do, how to fix?

 

  • Please post your own brand new discussion
  • List exactly what your Operating system is
  • List exactly what version of Lightroom you are attempting to install.L
  • List the source of your copy (CD, web page, etc)
  • List what steps you took
  • List what errors are presented.

 

Bonus point. the above original posting has been marked as answered, hence many members who look to assist in unanswered problems, will not see it, so post your own. This community site, for Discussions, does not treat "Me To" very well.

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New Here ,
Sep 16, 2021 Sep 16, 2021

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I stated the OS delta to showcase that the same issue is not dependent on the OS.
Installing the software is not the issue
We are all talking about LR6 as far as i can see.
Amazon Software store

Im not here for a solution, I was sharing findings to support the original post.

Being marked as answered is not the same as being answered, as you can see the Answer is utterly useless.

The issue sits with the Adobe Application Manager. Not the LR6 softaware itself. The AAM no longer parses LR6 keys and authorises them, it seems to be a super common problem in the last few months, I expect adobe made a change to in the AAM services and dropped all classic software, either by intent or mistake, it happens, I work in tech like this, you kinda over look old support methods. I expect now, they are manually authorising each key that pops up somehow or, my experiance, is they are just ignoring you and point you to a forum to be abused.

Their subscription model was not because the avg joe user cut a copy off the net, they made billions from businesses and pro licencing who always paid to maintain support. The people that would have a cut copy are not now signing up, they are using something else. All its done is exclude amature users who dont live in LR 5 times a week.

This is a discussion, the reason it does not treat people well, is people who think they know it all commenting on every post about how super they are and acting all condisending to others like we have not lived with Forums, web culture, technology all our lives.. 

 

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New Here ,
Sep 27, 2021 Sep 27, 2021

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I have purchased, long ago, Lightroom 6. I have version 6.14.0.10 installed now.

I have valid serial number that came with my purchase.

Serial number shows in my adobe products (accounts.adobe.com/products)

Adobe "Activated devices" is empty

I fire up Lightroom, it says "Activation Failed"

I go through "Offline Activation", use "request code" to get "response code"

Offline activation page responds:

 

"Activation limit reached for Adobe Photoshop Lightroom 6. This Serial Number XXXX-SOMENUMBER has already been activated on 2 machines. Please deactivate one of the other computers and try again."

 

It has only been activated on the one machine I'm facing the above problem on.

This started to happen about 2 weeks ago.

Prior to that, I had no problems for years.

 

What do I do to get it to run again?

 

Thanks.

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Adobe Community Professional ,
Sep 28, 2021 Sep 28, 2021

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There is no way for you to reset Activations. (online activation servers closed)

Only an Adobe Staff member can reset for you.

You must use the Chat support and ask only for "Activation reset", OR

Follow the advice in the correct anwer to this thread- Send a Private Message to @Careeeesa 

 

 

Regards. My System: Lr-Classic 11.0.1, Photoshop 23.0.2, Lightroom 5.0, Bridge 12.0, Windows-10.

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New Here ,
Jul 31, 2021 Jul 31, 2021

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Had my computer wiped unexpectedly by Apple support. Trying to load everything back on. I have a valid Serial Number for Lightroom 6 and having trouble activating it.

 

Upon activation it says to "Please connect to the Internet and retry." Im obvioulsy connected, no entries in host file prohibit connection, no firewall or AV is running, no DNS is blocking the domain. In fact I can connect to port 443 to lm.licenses.adobe.com (which apparently is a CNAME for lm.adobe.io). I get a 404 page, which means it connects there just isnt an index page. Ive also tried using different DNS servers, tunneling through a VPN, and even using a completely different ISP.

 

I've come to the conclusion that the licensing server is sending a RST packet back when I try to validate my Serial Number (see attached screenshot). 

 

Am I missing something? Has anyone else experienced this or tried to activate their LR6 recently that can say they HAVENT had this issue?

 

Thanks.

 

Moving from Using the Community (which is about the forums) to the correct forum... Mod
To ask in the forum for your program please start at https://community.adobe.com/

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LEGEND ,
Jul 31, 2021 Jul 31, 2021

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What is the MACOS version?

 

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New Here ,
Jul 31, 2021 Jul 31, 2021

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10.13.6 High Sierra

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LEGEND ,
Jul 31, 2021 Jul 31, 2021

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New Here ,
Jul 31, 2021 Jul 31, 2021

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Ok so before I tried all of that. But I missed the part about the certificate. 

 

I checked the cert and everything was correct as it said in the article. However, I changed it to "Always Trust" and that seemed to work as its not asking for my serial number anymore.

 

However, now whenever I start LR6, it asks for my Adobe log in, every time.

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LEGEND ,
Jul 31, 2021 Jul 31, 2021

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However, now whenever I start LR6, it asks for my Adobe log in, every time.

 

Don't log out (I believe "sign out" is the actual term), and it won't ask you to sign in.

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New Here ,
Jul 31, 2021 Jul 31, 2021

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I dont log out. I just quit LR6.

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LEGEND ,
Jul 31, 2021 Jul 31, 2021

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Not a LR6 user for a very long time, so no first hand experience with your pains.

So, an inquiry on that login every time

 

As an end result of the install, did the Ado=be Creative Cloud Desktop App get installed? (would think more for subscription model Adobe programs)

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New Here ,
Jul 31, 2021 Jul 31, 2021

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So I fixed the "log in every time" issue by uninstalling and reinstalling. Upon resintalling, I was able to sucessfully validate the serial number.

 

So it looks like the ultimate answer to my intial question was that I needed to "Always Trust" the GlobalSign Root CA certificate in my Keychain from the link above.

 

Thanks GoldingD!

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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I do not have Lightroom 6 installed on my computer so I cannot compare it with my Lightroom Classic application. When I am done using Lightroom for the day I use the Lightroom main menu bar and select the option to Exit Lightroom from the drop-down.

That way I remain logged in always even when I power off my system.

Screenshot 2021-07-31 at 5.30.49 PM.png

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.1, LrC 11.0.1, Lr 5, Ps 23.0,; Camera OM-D E-M1.

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Community Beginner ,
Jun 14, 2021 Jun 14, 2021

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If I have a legitimate copy of Lightroom 6 on a CD with a legitimate License Key, and the software is compatible with my computers operating system, will I still be able to activate the software once it has been installed. 

 

A simple YES or NO answer will suffice. 

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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if it's not currently activated on two other computers, yes.  otherwise, no.

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Community Beginner ,
Jun 14, 2021 Jun 14, 2021

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Thank you. Greatly appreciated. 

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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you're welcome.

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New Here ,
Jan 29, 2021 Jan 29, 2021

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Hello,

 

I have once again forgotten to deaktivate my Lightrrom before reinstalling my OS.

I would love to contact support to reset the activation-regestriation but I have no idea where and how I can contact support. No phone numbers, no chat, nada to be found on the adobe website ...

Can anybody help please?

 

Thanks Thomas 

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New Here ,
Jan 29, 2021 Jan 29, 2021

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Found a support phone number , very helpful and resolved. Please ignore this message, it seems very difficult to find ways to contact Adobe Support via the website. 

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New Here ,
Apr 05, 2021 Apr 05, 2021

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Where did you find the support number? It's quite impossible to find adequate support for this product. I can't find any way to engage them through chat, email, or phone.

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New Here ,
Apr 06, 2021 Apr 06, 2021

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Sorry I judt saw your messsge, I just rung Adobe in Frankfurt. Not sure what region support they give outside Germany but they help right away. Cleared the activationlist and all worked again.

+49 69 500 71 855 Adobe Kundendienst

Hope this will help. Cheers T

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New Here ,
Apr 06, 2021 Apr 06, 2021

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Just an update on my situation. I was able to contact the tech support through in-browser chat. For some reason, in 2 of my browsers (Firefox and MS Edge - the new one), the Contact Us button doesn't launch the chat. Only in Chrome was I able to launch the chat. In about 10-15 minutes, I had my issue resolved. It might be some browser extensions that I had in FF and Edge that prevented the chat pop-up, so that was very frustrating until I got it to work. But thanks for the number - this might be helpful for someone else here!

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New Here ,
May 24, 2021 May 24, 2021

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Hi Thomas , 

I have same problem with LR6  , but unfortunatelly in POLAND dooesn't exist any call service of ADOBE . Only chat on Adobe web , which don't want to hel me , because LR6 isn't more supported . I feel robbed , really !  

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New Here ,
Jul 21, 2021 Jul 21, 2021

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I have the same issue too. they just won't help because support ended a few months ago. does anyone have another solution for this problem?

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